The Product Coalition

MAY 3, 2020

I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. This solution may sound logical and its technical feasibility could well intrigue budding entrepreneurs however it struck a different chord in me. So what type of mindset would the passengers bring onboard?

Airlines 78

Airlines Analytic Tools Research Software Data Visualization 78

Mironov Consulting

AUGUST 8, 2017

Especially in B2C or B2B2C markets where our tech is part of a long value chain: perhaps our software helps some employee collect data to tune a service that improves delivery of some consumer product… Creating real-world value is a multi-step process involving many players. See personas 4 and 7.” Wasted energy.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Mind the Product

APRIL 18, 2017

Before becoming an investor Josh spent 15 years in product and engineering roles at leading companies in social, commerce, and media. Prior to Twitter, Josh worked on the platform at Facebook and led the launch of Facebook Connect. Caitlin Kalinowski, Head of Product Design Engineering, Oculus.

Research Software 75

Research Software User Testing Customer Experience Workshop 75

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. In this role, I find market problems worth solving, guide the creation of solutions and take the solutions to market.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. In this role, I find market problems worth solving, guide the creation of solutions and take the solutions to market.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Intercom, Inc.

AUGUST 8, 2019

She now leads the customer experience team, overseeing the help center, localization, user education and the app directory. Together, they create a multidisciplinary approach that does everything from helping people use Slack in their native language to finding a great app that makes their workday that much better. Short on time?

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

Product Innovation Educators

FEBRUARY 12, 2018

Product managers can separate needs from solutions by asking the right questions in the right way. One of the skills you need as a product master is customer and market research. It was an episode several listeners really appreciated and I have invited Gerry back to share more of his expert experience with market research.

User Testing 48

User Testing Market Research Research Software Product Research 48

PMLesson's Ace the PM Interview

APRIL 19, 2020

You do not have to have a software engineering background, but you should at the minimum be a good partner to developers. This helps build trust with the engineering team as well. Perhaps you worked on a digital strategy or an IT system change. if you are applying to be a PM for a team of cloud computing engineers).

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

You do not have to have a software engineering background, but you should at the minimum be a good partner to developers. This helps build trust with the engineering team as well. Perhaps you worked on a digital strategy or an IT system change. if you are applying to be a PM for a team of cloud computing engineers).

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Product Innovation Educators

AUGUST 19, 2016

Using the Lean Canvas is one tool I recommend to help product managers think through the business model while crafting new product concepts. Next perform primary research (know your customers) and secondary research (market and environment influences). good-products-bad-businesses/. Read more at [link].

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

DISQO

JUNE 18, 2019

He found the existing tools too slow to quickly answer questions around innovation, research methodologies, and product management tactics, and he was determined to find a way to reduce the barriers to understanding customers. Rely on a learner’s mindset and the right tools. What tools are being used? It was a huge flop.

User Testing 65

User Testing Data Visualization Product Research Customer Experience 65

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? And is there a better in-app onboarding software that would better fit your needs? Product adoption tools with in-built survey functionality are common choices for collecting user feedback for SaaS product teams.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

DISQO

JUNE 18, 2019

He found the existing tools too slow to quickly answer questions around innovation, research methodologies, and product management tactics, and he was determined to find a way to reduce the barriers to understanding customers. Rely on a learner’s mindset and the right tools. What tools are being used? It was a huge flop.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

He found the existing tools too slow to quickly answer questions around innovation, research methodologies, and product management tactics, and he was determined to find a way to reduce the barriers to understanding customers. Rely on a learner’s mindset and the right tools. What tools are being used? It was a huge flop.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

Business of Software Conference

OCTOBER 11, 2023

When everyone is doing (in their opinion) the right thing in the moment, the performance at a high level is subpar A great strategy that we’re not good at executing is a bad strategy Finding the problem: reverse-engineering the status quo as an “alien” — someone who cannot impart any judgment in the company Often, these values and strategies are not (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Intercom, Inc.

JUNE 3, 2021

In terms of research and development or generally the product and engineering functions, the people who produce your software, this really is a question of investability. Three teams can tackle that app. “Building software isn’t a home run type endeavor. Should we sink bigger? Should we plan bigger?

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Roy Madden

SEPTEMBER 6, 2022

Gathering research used to involve sporadically visiting Google and searching by keywords. The solution: Spotting trends faster with an AI engine. LIH integrated Feedly’s AI engine into their tech stack to track macro trends and define trends inside the category of Travel and mobility tech. Our branding is neon green.

Data Visualization 84

Data Visualization Research Software Reporting Tools Travel 84

Mind the Product

MARCH 5, 2020

People spend over two hours a day browsing the web using conventional app interfaces, and despite the rise of mobile and mobile-first design, desktop audiences are still significant. So, which platform should you adopt for a new digital service, mobile app or the web? You can spend your marketing budget to drive app downloads.

Research Software 116

Research Software Reporting Tools Development Data Visualization 116

Mironov Consulting

JUNE 28, 2018

Clothes, apps, binge-worthy streamed dramas and açaí blueberry granola smoothies are (mostly) bought by the person who consumes them – or a relative/close friend with detailed knowledge of the user’s preferences. Enterprise audiences are orders of magnitude smaller, and research candidates are likely to become sales prospects.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

UX Studio: Product Management

FEBRUARY 26, 2019

Later, as software became more and more important, Ideo turned to interaction design. Most famous for their innovative work and the love of prototypes, Ideo provides diverse teams with designers, engineers, and researchers to a project. Clients love our friendly designers and researchers.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Intercom, Inc.

JANUARY 9, 2020

Many people know Jared through User Interface Engineering (UIE) , the product usability consulting firm he has helmed for more than 30 years. If the leaders at your company don’t value design as much as they should, help them understand by framing it as a tool that helps eliminate pain points for both your users and your colleagues.

UX 165

UX Customer Experience Research Software Data Visualization 165

BrainMates

MARCH 6, 2018

On the far side I’ve got the Gartner report, or your favourite bit of market research that wasn’t built specifically for you, and whoever they talked to (not mecessarily your customers) to get that information, and probably 2 years ago because that’s how long the publishing cycle is. In my software companies we have no product owners.

Reporting Tools 85

Reporting Tools Product Research User Testing Product Management 85

Intercom, Inc.

FEBRUARY 27, 2020

We sat down for a chat with our own Fergal Reid, Principal Machine Learning Engineer, to learn why Answer Bot had to evolve past simply answering questions to focus on solving problems at scale. The technology for Resolution Bot has been waiting in the wings, but the user experience has been risky. Short on time?

User Testing 23

User Testing Artificial Inteligence Data Visualization Customer Experience 23

Intercom, Inc.

OCTOBER 24, 2019

And she worked her way up to be one of the United Airline’s first female pilots. People were just connecting with each other in such a benevolent way through this platform. Notion is this amazing modular tool that allows people to do everything from take notes to project manage to track pipelines.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. Here’s an opportunity solution tree. Teresa Torres : Hi, everybody.

Product Research 163

Product Research User Testing User Friction Research Software 163

Business of Software Conference

FEBRUARY 4, 2019

Jared Spool (Founder, UIE) – Design Metrics That Matter from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? So by doing additional research, we can turn inferences into observations. Upcoming Events.

Analytic Tools 88

Analytic Tools Research Software Data Visualization Software Review 88