Product Talk

SEPTEMBER 1, 2021

Lisa was a product manager we featured in a Product in Practice called Tackling Big Hairy Product Challenges with Continuous Discovery and in Chapter 13 of the book. Lisa now works for a company called Human API, where she’s a Senior Product Manager. Lisa’s New Role at Human API. There are multiple layers of customers and consumers.

Product Research 221

Product Research User Testing Technical Review Data Visualization 221

Mironov Consulting

AUGUST 8, 2017

As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. If corporate Accounts Payable managers and corporate Accounts Receivables clerks represent 98.5% Bonus points for clarity. A Personal Sore Point. <soapbox>

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

The Product Coalition

JUNE 17, 2019

Today, people want to be able to manage their finances entirely online, a feature not every bank is currently able to provide. Meanwhile, the market offers turnkey development and implementation for just about any technological solution. combined with carefully carried out due diligence?—?can But why is this?

Banking 93

Banking Development Team Review Software Review Technical Review 93

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you've already decided you want to work closer to tech and are ready to start making the transition to PM, you're on the right page! Ideally, you will have directly assisted a product manager on one of your projects.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you've already decided you want to work closer to tech and are ready to start making the transition to PM, you're on the right page! Ideally, you will have directly assisted a product manager on one of your projects.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Gainsight

MARCH 31, 2020

So, to some extent, they are a bellwether for technology. Huge spikes in churn are likely due to vertically-oriented businesses. This type of change is usually due to a massive wave of bankruptcy, shutdowns, or layoffs in a specific industry or set of industries. Forbes Cloud 100 ) and publicly-traded SaaS companies (e.g.,

Research Software 105

Research Software Product Research Technical Review Software Review 105

Intercom, Inc.

JANUARY 12, 2022

That’s how I ended up moving from that job into an analytics job at a tech company in San Francisco. That was my first job in tech. “The product manager is not going to look at a screen and be like, ‘Aha, this is exactly what we need’” Imagine you are a product manager wanting to decide which product to build.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Intercom, Inc.

MARCH 12, 2020

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. But the way we go about it has changed in the form of the technology that is being used today to drive a better experience and to help companies create a better experience.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Using the Lean Canvas is one tool I recommend to help product managers think through the business model while crafting new product concepts. How product managers can create new ideas.

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

Atlassian

JANUARY 13, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. Ushering in a new phase of code management and enterprise scale. Related Article.

Software Review 59

Software Review Feedback Software Reporting Tools Weak Development Team 59

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. This is a valid question.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

FEBRUARY 23, 2022

million Americans quit their jobs last November, and research shows that 72% of tech employees are thinking of quitting in the next 12 months. “Managing expectations takes a great deal of not only tactical skills, but emotional resilience and skills like knowing what to say. We’ve been isolated due to COVID.

Reporting Tools 118

Reporting Tools Research Software Technical Review Product Research 118

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. We have consciously excluded IT companies to demonstrate how digital transformation isn’t exclusive to technology firms. This was a manual, time-consuming process.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. Why is Customer Engagement Important?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userzoom

MARCH 28, 2018

When we talk about the companies making great strides in UX, there are certain obvious tech giants who we hear about all the time, but is there anyone we should be talking about who we’re not really hearing about yet? If I say United Airlines to you, I bet you don’t think of how marketing wants you to think of United Airlines.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Intercom, Inc.

DECEMBER 13, 2018

Email isn’t dead, but superior tools are emerging , like groups that allow one company to share documents with another with time to review – or inter-company chat where a lot of people can look at an issue simultaneously and discuss it in real time. It’s not just for retail or airlines or telcos.

Feedback Software 151

Feedback Software Data Visualization Customer Experience Certifications 151

Reveal

AUGUST 24, 2022

Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. Insurance analytics helps identify profitable customers and manage their entire lifecycle from acquisition to maturity.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Intercom, Inc.

JUNE 3, 2021

There have been two seminal memos that have, in a sense, rocked the tech industry. And it had a lot of guidance about adapting to change, about managing your burn, all of the classic things you’d expect to do in advance of a global pandemic, and all of the things we’ve gotten quite used to. We could charge X.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

The Product Coalition

SEPTEMBER 18, 2023

Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” Big data has been a buzzword since the early 2000s when software and hardware advancements enabled organizations to manage large amounts of unstructured data.

Data Visualization 102

Data Visualization Analytic Tools Reporting Tools Technical Review 102

Userpilot

MARCH 14, 2023

This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. All product managers want to delight and engage their customers. They also don’t have a dedicated customer success manager, and you can’t really customize your flows.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Reveal

AUGUST 31, 2022

Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. Insurance analytics helps identify profitable customers and manage their entire lifecycle from acquisition to maturity.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Telecommunications 52

Mironov Consulting

APRIL 15, 2023

 Almost every (non-engineer) CEO I talk with tells me that their development team needs to be much more productive – or is lazy – and their product managers are unresponsive or don’t understand the business.  I Deep dives into obscure technical requirements isn’t the fastest path to a signature.

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

The Product Coalition

SEPTEMBER 21, 2023

It’s become a lens through which I’ve come to view much of my life, including my work in product management. Soccer is a perfect parallel for product management and roadmap development. When sales and marketing bring in fresh market insight, it forces product managers to tweak their strategies. Why share my love of soccer?

Roadmap 113

Roadmap Onboarding KPIs Customer Feedback Customer Experience 113

Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. Three reasons companies get this stuff wrong. 3 Brand stretch.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Mironov Consulting

JUNE 28, 2018

I’m often asked by B2C product managers how B2B companies are different, or about switching between the two. Here are some thoughts on company-wide structural differences and how we product managers get our work done. It’s a more precise, if less emotional, version of a May talk for Lean Product/UX SV meetup. What’s B2B?

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Userpilot

MARCH 24, 2023

All product managers want to delight and engage their customers. Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. Pros of Whatfix?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Business of Software Conference

OCTOBER 11, 2023

9:15 Jason Cohen: Building your Permanent Defensible Strategy Slides from Jason Cohen’s Talk A glass of water at room temperature has 7 septillion molecules Each molecule is moving at twice the speed of sound If aligned, the water would shoot off at that speed (like a watersaw) In tech support, most tickets are produced by small clients, but (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. Here are its pros: Easy to create flows, even for non-technical team members. Our Whatfix Customer Success Manager Kritika has been amazingly responsive to our questions and creative in finding solutions.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. All product managers want to delight and engage their customers. This might be Pendo’s biggest downside.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 27, 2023

With so many alternatives on review sites, we know it’s really tricky to choose “the one” We’ll spill the beans though – Spekit is not really a customer feedback tool, you can use it for employee feedback collection, that’s it. You can find more reviews on G2 or Capterra. What users say about Spekit?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. Here are the main ones you should consider: There’s a steep learning curve and a fair amount of technical knowledge required to create WalkMe user guides and get them implemented the way they’re intended. Here are some reviews from real users.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. This is probably because of tech debt – but makes Pendo’s analytics pretty much NOT actionable.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

It essentially allows people like product managers, product marketing managers, or marketers (who may not necessarily have a background in engineering) to create in-app onboarding experiences, optimize signup and onboarding flows, etc. By giving your product managers and marketers no-code tools, you can generate more no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

MARCH 21, 2023

All product managers want to delight and engage their customers. Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. Pros of Spekit?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 23, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. You can find more reviews on G2 or Capterra. – User in Airlines/Aviation / Mid-market.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

NOVEMBER 17, 2022

There are plenty of Spekit alternatives on review sites, but they don’t make the choice any easier. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. Spekit reviews. You can find more reviews on G2 or Capterra.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52