Airlines Positioning User Friction 
Alchemer Mobile
SEPTEMBER 3, 2020
The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19. The first app is an airline, which has seen a massive drop in DAU. For apps in industries that have fared well, DAU is up over 200%.
Product Talk
MARCH 3, 2021
Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.
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Userpilot
MAY 14, 2024
A customer behavior model reveals the external and intrinsic factors influencing buying decisions. This article covers 12 of the most common customer behavior models and how to maximize them for better product management. Customer behavior models also help them improve user experience and boost customer retention.
The Product Coalition
FEBRUARY 12, 2019
What’s the high $ pain point or unmet need? (2) Here’s my best guess at Southwest Airlines’ strategy circa the 1970s (it has changed little since): (1) Buyer + $ value pool. What’s the high $ pain point or unmet need? over-served by major airlines) who want a faster and similarly low-cost alternative.
Usersnap
MAY 21, 2019
No matter what type of business you’re in, you have to deal with customers. Putting a heavy focus on customer needs will help you in many ways, one of which is to create strong customer advocacy. According to Harvard Business School Press, just a 12% increase in customer advocacy can bring 200% growth in revenue for companies.
The Product Coalition
DECEMBER 19, 2018
Team synchronization is always a pain point, but it matters All people can be divided into two categories: the ones who can work remotely and the ones this concept definitely doesn’t work for. Unified guidelines for financial documents, craft paper envelopes instead of usual white ones, design of business cards, stickers and posters?—?every
Userpilot
FEBRUARY 27, 2023
Is Whatfix or Spekit the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.
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