The Product Coalition

JULY 19, 2022

Let’s discuss ways to build strategies for high-value customers and work towards establishing a great product experience Who are high-value customers High-value customers are users who have already subscribed, signed up to your product, or own some of your products if you have many products in your ecosystem.

User Friction 120

User Friction Customer Experience User Testing Customer Feedback 120

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Product Innovation Educators

FEBRUARY 12, 2018

Product managers can separate needs from solutions by asking the right questions in the right way. One of the skills you need as a product master is customer and market research. Summary of some concepts discussed for product managers. [0:50] Customers are much more than the end users of your product.

User Testing 48

User Testing Market Research Research Software Product Research 48

Alchemer Mobile

JUNE 11, 2019

Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. Putting yourself in your customer’s shoes will help you understand the value of their feedback and input.

Feedback Software 180

Feedback Software Travel Airlines Customer Experience 180

UX Studio

FEBRUARY 13, 2018

Here’s the thing: the fact that you do UX research is only the first step in creating a bulletproof UX design method. What needs to come after that, however, is creating a commonly accepted research system, where information is stored in a consistent and searchable way. But how is this connected to the topic of research systems?

Research Software 101

Research Software Reporting Tools User Testing Product Research 101

The Product Coalition

MAY 3, 2020

I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. All good and altruistic as it sounds for passengers, stakeholders in the production chain (the food suppliers, packers, cleaners) and ultimately the airline’s bottom-line.

Airlines 78

Airlines Analytic Tools Research Software Data Visualization 78

Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering. And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. But there are some engineering team configurations that I see as problematic.  So

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Melissa Perri

OCTOBER 23, 2016

But my experience with United Airline’s customer service this morning completely killed my good mood. It’s a story I know well because I see it so commonly in Product Management too. As someone who doesn’t work for an airline, how am I supposed to know that Z class doesn’t exist on Aer Lingus? It’s with you.

User Testing 133

User Testing Customer Feedback Customer Experience Airlines 133

Product Innovation Educators

APRIL 11, 2022

What product managers need to know about having an ecosystem strategy. It’s an important topic because our work as product managers and innovators should be in alignment with our organization’s strategy, but strategy may not be what you think it is. Summary of some concepts discussed for product managers. [2:59]

Strategy 91

Strategy Automotive Research Software Product Strategy 91

Userpilot

JANUARY 19, 2021

Customer engagement and experience are closely intertwined – how you engage with your customers and what they see when they engage with your product will inevitably affect their experience. To measure customer engagement for product companies, you need to avoid vanity metrics like MAU and session numbers.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

svpg

DECEMBER 6, 2016

Have you ever received a text notification from your airline about a flight delay before the ground crew in the waiting area has the information? These are examples of omni-channel businesses whose products and services have a spectrum of customer touch points that span digital (apps, websites, notifications) and physical.

Product Research 60

Product Research Banking Airlines Transportation 60

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Another reminder why new products need a workable business model. Products (wrongly) get created this way – product first, customer second, revenue third.

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. It’s about testing your assumptions – as fast as possible. That is so important.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. It’s about testing your assumptions – as fast as possible. That is so important.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

Product Innovation Educators

NOVEMBER 9, 2020

Tips on driving innovation within organizations for product managers and leaders. Our guest’s name is Dr. Tendayi Viki, Associate Partner at Strategyzer, helping companies innovate for the future while managing their core business. Summary of some concepts discussed for product managers. [1:46]

Finance 127

Finance Product Research Airlines Customer Experience 127

Radical Product

APRIL 16, 2019

The 737 was Boeing’s best-selling product. Airlines knew the product well and bought it year after year. The common product disease , Locked-In Syndrome, had begun to set it. US based airlines such as JetBlue had Airbus fleets. It’s not just big, successful products and organizations that catch this disease?—?your

Feedback Software 40

Feedback Software Airlines User Testing Product Research 40

Intercom, Inc.

JANUARY 12, 2022

Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations. When in doubt, start poking around with some basic product assumptions and go from there. I started in the policy world as an economics researcher at a think tank.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. It’s about testing your assumptions – as fast as possible. That is so important.

User Testing 65

User Testing Data Visualization Product Research Customer Experience 65

Mind the Product

APRIL 18, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x.

Research Software 76

Research Software User Testing Customer Experience Workshop 76

Radical Product

MARCH 19, 2021

The focus on being big meant it was built as a hub for airlines ignoring the fact that no major airline was willing to make Berlin its hub. Ironically, a BHAG was a barrier to building a good product. Test your vision with customers: A good vision galvanizes not just your team, but also your customers.

Vision 52

Vision Airlines Construction User Testing 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you want to learn more about the consulting role vs the product role, read this article on the topic. This is what you should frame your resume around as this is likely the closest experience you have to being a product manager.

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Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you want to learn more about the consulting role vs the product role, read this article on the topic. This is what you should frame your resume around as this is likely the closest experience you have to being a product manager.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Mironov Consulting

AUGUST 8, 2017

As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. If we work at an airline, our customers are the passengers who pay us to fly them home for Thanksgiving. You say potato, I say WTF. A Personal Sore Point. <soapbox>

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Alchemer Mobile

NOVEMBER 10, 2022

To help you with this, we compiled a list of the top mobile in-app feedback tools of 2022. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

since I had no real product experience. Along the way, I’ve shipped hundreds of products, and managed other PMs. Curious, I went through the interview process to put my learnings to the test. Second interview is on product sense to see whether you can come up with interesting, customer-friendly product solutions.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

UX Studio: Product Management

JUNE 7, 2019

We experience digital products and services on a whole new level: through discrete interactions. Chatbots have become the most common example of artificial intelligence for average consumer products. Personally, I love the chatbot solutions of the Airline industry, allowing me to solve frustrating problems in a very comforting way.

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Mironov Consulting

JUNE 28, 2018

I’m often asked by B2C product managers how B2B companies are different, or about switching between the two. Here are some thoughts on company-wide structural differences and how we product managers get our work done. It’s a more precise, if less emotional, version of a May talk for Lean Product/UX SV meetup.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Usersnap

MAY 26, 2020

Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. Our monthly new customers rate doubled and product trials went up by 155%. Let’s build a new product. But do not worry.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

MAY 14, 2024

By understanding how your target audience thinks, you can create products, experiences, and marketing materials that resonate with them. This article covers 12 of the most common customer behavior models and how to maximize them for better product management. Prioritize product development. Can SaaS companies maximize it?

Data Visualization 92

Data Visualization User Testing Analytic Tools Customer Experience 92

BrainMates

MARCH 6, 2018

In March 2018, Rich Mironov visited Australia and presented to the Product Talks Sydney Meetup Group on building and scaling Product teams. This blog is a transcript of part of that meetup, focusing on how to structure Product Management. Rich Mironov presenting on why we need Product Management.

Reporting Tools 85

Reporting Tools Product Research User Testing Product Management 85

The Product Coalition

DECEMBER 12, 2019

After thinking about product discovery , in this second post going through the product build-measure-learn loop, we’ll focus on OKRs, roadmaps, and prioritization techniques. Perfectly executing the product backlog but failing miserably at contributing to the success of the company. So does crappy products.

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78

Mind the Product

JUNE 25, 2019

You might even use it day-to-day, but hiring for culture fit could be having a hugely detrimental effect on your product organization. Southwest Airlines was able to align employees on providing a cheap, no-frills experience for customers by hiring people who bought into its vision of air travel. You might know the term culture fit.

User Testing 161

User Testing Weak Development Team Customer Experience Airlines 161

Userpilot

MARCH 15, 2023

TL;DR Interactive user guides are a set of different UI patterns that help customers get acquainted with the product and learn more about its use cases. Interactive user guides improve user onboarding and drive product adoption by engaging users with interactive content relevant to them. Let’s dive in! Book a demo to learn more.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 24, 2023

TL;DR An effective way to educate people about your product is by utilizing interactive user guides that incorporate various UX patterns to demonstrate how the product functions. Interactive user guides can take the shape of product tours and interactive manuals. All product managers want to delight and engage their customers.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

The Product Coalition

JANUARY 28, 2019

airline cabin crew?—?and While it was designed for a very specific group of people (cabin crew), the product quickly took off with regular travellers who saw cabin crew using them in airports and wanted one for themselves. Trying to please too many different points of view can kill an otherwise good product.

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Seminar Travel Airlines User Testing 81

Mironov Consulting

APRIL 15, 2023

The other group (product, engineering, design, long-term support, product marketing) is trained and paid and rewarded to focus on overall impact for the whole installed base, long-term investments, and the need to support every line of code that any user has in production.  In Get it done, and move on.

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Userpilot

MARCH 14, 2023

TL;DR Interactive user guides use a combination of UI patterns that educate customers on how to use the product better. There are two types of interactive user guides ; full product tours and interactive manuals. UserGuiding is a cost-effective product adoption tool. Not all tools help you easily create interactive user guides.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52