Alchemer Mobile

APRIL 12, 2022

We see Fly Delta [the app] as a way to complement their expertise and extend their warmth and problem-solving savvy beyond traditional Delta touchpoints to make travel a part of the journey you can look forward to,” Ed Bastian, CEO of Delta Airlines. Data included: Ratings and reviews. Retention.

Travel

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. To help you with this, we compiled a list of the top mobile in-app feedback tools of 2022. Mobile in-app feedback tools & solutions.

Feedback Software

Product Talk

FEBRUARY 28, 2024

Kelsey’s Introduction to Continuous Discovery In her time at Going, Kelsey says that their approach to building the roadmap was radically different each year. That essentially became a roadmap for how we were going to do product with him as our leader,” says Kelsey.

Product Research

Intercom, Inc.

DECEMBER 4, 2019

In an entirely different industry, and in an entirely different way, European budget airline Ryanair also demonstrates incredible consistency from its value prop (cheap flights) to its product to its brand identity. Mapping your product roadmap across the Brand Architecture Matrix. Three reasons companies get this stuff wrong.

Branding

Product Innovation Educators

AUGUST 19, 2016

The context of the articles is product development for airlines but the points apply to product management in general. Get the Product Mastery Roadmap and…. People are poor communicators of how they feel and why they feel what they do. Learn more at [link]. increase the number of right products developed.

Data Visualization

ProductPlan

OCTOBER 1, 2020

Teacher/plumber/airline pilot: So, what do you do? Teacher/plumber/airline pilot: Me too! Teacher/plumber/airline pilot: Someone pays you to own products? But imagine what the title must sound like to someone entirely outside the product world. PO: I’m a product owner. I mean, what do you do for a living?

Airlines

Mironov Consulting

APRIL 15, 2023

 That they have the attention spans of squirrels, ignoring or forgetting existing commitments and agreed-upon customer targets and roadmaps.  That  At the end of the quarter, we wonder why so few planned roadmap items were shipped.  Where The Sales-Led Roadmap.  Regardless

Customer Experience

Pragmatic Marketing

MARCH 6, 2019

While product management and development roadmap a standard product for the market, sales teams could be selling a custom product for individual customers. Consider airlines as customers. Both airlines and colleges have extensive, unique, non-standard requirements. The Danger Zone. Welcome to the Danger Zone.

Reporting Tools

Pragmatic Marketing

MARCH 6, 2019

While product management and development roadmap a standard product for the market, sales teams could be selling a custom product for individual customers. Consider airlines as customers. Both airlines and colleges have extensive, unique, non-standard requirements. The Danger Zone. Welcome to the Danger Zone.

Reporting Tools

Agile Velocity

MAY 3, 2024

Once your transformation strategy is in place it is time to sequence the journey into a transformation roadmap. Creating Your Agile Transformation Roadmap Embarking on an Agile Transformation can be daunting without a clear roadmap to guide the way. If you’d like to create your own custom transformation roadmap, contact us.

Agile

The Product Coalition

DECEMBER 12, 2019

After thinking about product discovery , in this second post going through the product build-measure-learn loop, we’ll focus on OKRs, roadmaps, and prioritization techniques. Roadmap Once you know the WHY, you can move forward into determining how you’ll achieve your mission and what you’ll build to fulfill it. Vision How?—?OKRs

Customer Experience

Mind the Product

APRIL 18, 2017

Janna is the CEO and co-founder of ProdPad, product management and roadmapping software for product people, an international speaker, as well as co-founder of Mind the Product. Her art is held in the collections of companies like Delta Airlines, Survios, Merge, Senetics, StarVR and River Studios.

Research Software

ProductPlan

DECEMBER 30, 2019

Just like product strategy and roadmapping , pricing should be a collaborative effort. Just like goals drive roadmaps , they should also be driving pricing. You would be pretty suspicious of a brand new car selling for $5,000 or an airline charging $19 each way. Myth #2: Pricing is a solo effort.

Strategy

Usersnap

MAY 21, 2019

You can use this information to iterate on your product roadmap and brand mission. Loved by Facebook, Canva, Hawaii Airlines and more. The voice of customers can tell you a lot about your product and brand. What is it that they like? What words do they use? What are their expectations for you?

User Testing

Intercom, Inc.

JANUARY 9, 2020

” Jon: But then they used this to inform their product roadmap, is that right? Jared: Well, there’s my Twitter account, @jmspool , where I tweet about design, design strategy, design education, and the amazing customer service habits of the airline industry. Jared: Yeah. So every decision after that, people got to ask a question.

UX

Product Talk

MARCH 3, 2021

And those guidelines apply—I have clients that are working with airlines and hotels and healthcare providers. So I’ve seen people use their tree as a “Now, next, future” roadmap. So, don’t assume that just because we’re in a crisis, your customers don’t have time for you.

Product Research

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). Our development teams are distributed as follows: US - Business and Algorithms. India/Armenia - Application development and Algorithms.

User Testing

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Stories are an emotional an effective roadmap from going from A to B, especially within chaotic and stressful environments.

Fractional CTO

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Stories are an emotional an effective roadmap from going from A to B, especially within chaotic and stressful environments.

Feedback Software

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Stories are an emotional an effective roadmap from going from A to B, especially within chaotic and stressful environments.

Feedback Software

PMLesson's Ace the PM Interview

APRIL 19, 2020

Work closely with a fun team of world-class engineers, designers, data scientists, and user researchers, setting team roadmap and driving execution. As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels.

Consulting

PMLesson's Ace the PM Interview

APRIL 19, 2020

Work closely with a fun team of world-class engineers, designers, data scientists, and user researchers, setting team roadmap and driving execution. As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels.

Consulting

Userpilot

JANUARY 19, 2021

Now is the time to brainstorm and think about what product managers can add to the roadmap and what the company as a whole should add to the experience. When thinking of a loyalty program the first thought that comes to mind is airline companies. STEP 1: Personalize New Customer Onboarding.

Analytic Tools

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). Our development teams are distributed as follows: US - Business and Algorithms. India/Armenia - Application development and Algorithms.

User Testing

Gainsight

DECEMBER 23, 2019

You know, when I fly on an airline, I’m the decision maker, I’m the approver, I’m the user, like the same person. So what we recommend in terms of best practices in this trend is three core ideas: Number one is getting a better and more data-driven approach to product roadmap decisions between CS and Product, right?

Customer Experience

Mironov Consulting

AUGUST 15, 2016

At many enterprise software companies, I see one or two outlier customers consuming an inordinate share of support time, product management attention, engineering cycles and roadmap focus – hugely out of proportion to their actual revenue or market value. Bi-weekly meetings, authority to drop committed roadmap items. Too Hot to Touch?

User Testing

DISQO

JUNE 18, 2019

The top of the list, likely to no one’s surprise in the audience of product management professionals, included car dealerships, cable companies, healthcare companies, airlines, and credit card companies. If you build a five-year product roadmap based on assumptions, you presume to have all the answers. That is so important.

User Testing

DISQO

JUNE 18, 2019

The top of the list, likely to no one’s surprise in the audience of product management professionals, included car dealerships, cable companies, healthcare companies, airlines, and credit card companies. If you build a five-year product roadmap based on assumptions, you presume to have all the answers. That is so important.

User Testing

DISQO

JUNE 18, 2019

The top of the list, likely to no one’s surprise in the audience of product management professionals, included car dealerships, cable companies, healthcare companies, airlines, and credit card companies. If you build a five-year product roadmap based on assumptions, you presume to have all the answers. That is so important.

User Testing

Business of Software Conference

OCTOBER 11, 2023

Instead fund your roadmap. Try to understand how hard it would be to be able to extract the net price. Trick: never ever license and addition of your software. Do not sell them the enterprise edition at the lowest price point. What do you think about having or not having sales rep commissions? and 1 is okay, not great, 1 to 1.5

Research Software

Intercom, Inc.

JUNE 3, 2021

Do you have areas where this work you had not yet planned because you didn’t have the capacity, but at this time there’s an opportunity to invest, get the capacity and take it on, to effectively accelerate your future roadmap, versus just doing what you were currently planning, faster? And then, of course, the speculation too.

Strategy

Product Talk

MAY 7, 2025

A Brief Introduction to the Technology That Underpins the Travel Industry In order to understand Garys story, its helpful to have an overview of the technology that supports the travel industry (in this case, were looking specifically at airline travel) and the role of APIs. Understandably, airlines want to reduce these fees.

Reporting Tools

Product Innovation Educators

NOVEMBER 11, 2024

Based on Jay’s experience at Dell Technologies, effective competitive intelligence includes: Function Description Business Impact Competition Analysis Understanding competitor products and strategies Improved product differentiation Strategic Evaluation Assessment of corporate and product strategies Better strategic planning Market Motion Analysis (..)

Data Visualization