Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. Jira’s Resource Center effectively places common solutions at the top, enabling quick user access.

Feedback Software 101

Feedback Software Analytic Tools Research Software Data Visualization 101

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. A majority of consumers experience that same lack of introduction during SaaS onboarding. Customer onboarding is really a synonym for customer education. Table of Contents. Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. SaaS companies face the challenge of maximizing the adoption of their tools and providing customers with the best ROI. They can achieve this, and can greatly improve their existing product’s value proposition, through embedded analytics. What Is SaaS Analytics?

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Customer Feedback 52

Userpilot

MAY 20, 2024

Leverage data effectively by measuring customer loyalty rate, program performance, and product usage with analytics tools to identify trends and optimize your B2B loyalty program. Educate customers with in-app tools, communities, webinars , and seminars to reduce friction , enhance product understanding, and increase satisfaction.

Feedback Software 74

Feedback Software Analytic Tools B2B Research Software 74

Userpilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. If so, we’ve got your back!

Data Visualization 93

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 93

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 91

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 91

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 75

Analytic Tools Feedback Software Research Software Data Visualization 75

Userpilot

MARCH 7, 2024

We also look at a couple of analytics tools for analyzing user engagement. Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages. Let's dive right in! Book the demo to find out more! What is user engagement?

Analytic Tools 103

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 103

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. The app will also provide news and educational content on investments, maturity details for FDs and RDs, and statistical spending insights. Developing applications that cater to this large market can have a widespread positive impact.

Analytic Tools 88

Analytic Tools Data Visualization Research Software Reporting Tools 88

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

The Product Coalition

DECEMBER 14, 2019

A new generation of financial services needs the incorporation of technology innovation. The market is saturated with hundreds of FinTech software development companies, so it can be challenging to choose the one that best fits your business. It is a digital transformation company based in Palo Alto, California.

Analytic Tools 79

Analytic Tools Research Software Software Developers Software Development 79

Userpilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions. By educating your customers , you allow them to discover the full potential of the product and learn how to use it. quality solutions.

Research Software 104

Research Software Feedback Software Analytic Tools User Testing 104

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? In this article, we’ll explore why you need a knowledge base, its core elements, how to build a knowledge base for your product, and the best knowledge base tool. Then, you’ve come to the right place! Let’s dive in!

Analytic Tools 84

Analytic Tools Feedback Software Research Software Data Visualization 84

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Reveal

MARCH 9, 2023

Reveal Embedded Analytics Integration is the most important thing to consider when choosing an embedded analytics vendor to partner with. When analytics into an existing application, the user experience, workflows, and branding must flow seamlessly without adding complexity or confusion to your customers.

Embedded Analytics 54

Embedded Analytics Analytic Tools Data Visualization Customer Experience 54

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 94

Feedback Software Analytic Tools Product Research User Friction 94

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Send webinar invitations to educate customers on advanced use cases. Retention marketing needs direct and personalized communication with existing customers, so in-app is the best choice, often complemented by email. But look no further!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. The Ultimate In-App Feedback Strategy ?? Don’t you agree?

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Implementing customer education programs to help your users better understand the theory behind using your product. Userpilot provides tools and features for creating the ultimate renewal playbook.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Customer Feedback 96

Userpilot

JANUARY 23, 2024

TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity. Quality or prestige-based positioning which targets a luxury or high-quality market segment to position the brand as exclusive. Book a Userpilot demo to see how you can improve your product success.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 97

Feedback Software Analytic Tools Research Software Software Review 97

Userpilot

MAY 2, 2024

Identify the happy paths of power users through analytics and replicate them for new customers. Host webinars with guest experts to educate customers and attract new prospects. Collect user feedback regularly through in-app surveys to identify improvement areas. Monitor user sentiment through in-app NPS surveys.

Data Visualization 100

Data Visualization User Testing Customer Feedback Analytic Tools 100

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Offer self-service support via in-app resource centers.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. Help Center Software exists to solve this problem. Sound familiar?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

Userpilot

MARCH 21, 2024

Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. It can improve customer retention , lifetime value, revenue growth, and product development. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience.

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? ’ Next use analytics and surveys to collect relevant data and use it to segment customers. When customers feel understood and valued, they are more likely to stick with a brand. If yes, this guide is for you! How to create segments.

Customer Experience 101

Customer Experience User Testing Customer Feedback Analytic Tools 101

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? With CLM, you gain customer insights into customer behavior, needs, and preferences to create better customer experiences , remove product friction to manage customer churn, and maximize customer lifetime value (CLV) by retaining customers and turning them into brand advocates.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. Slack uses in-app microsurveys to regularly collect customer feedback. Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. What is product experience in SaaS?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

MARCH 16, 2023

TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. However, the Basic package has strict limitations like only 1 user seat and no custom branding. UserGuiding is a cloud-based digital platform that provides onboarding solutions for teams. What is UserGuiding?

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

NOVEMBER 28, 2022

Read on to learn what they are, the best practices for creating one, and the different engagement software you can use. Interactive self-service guides are in-app resources that educate users on discovering and using features. Trigger your guides to specific user segments: Segment users based on their goals on your app.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Webinars play an important educational role.

Feedback Software 102

Feedback Software Analytic Tools Research Software User Testing 102

Userpilot

FEBRUARY 3, 2023

Then, collect direct customer feedback with in-app surveys. Leverage product analytics to do a customer behavior analysis and get a better understanding of how customers interact with your product. Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

APRIL 19, 2024

You will learn effective techniques for collecting and analyzing data , with practical tips on applying your findings to benefit your SaaS. Applying insights from market research to product development and marketing strategies can significantly enhance business growth. These choices can make or break your SaaS company.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

FEBRUARY 22, 2024

Why is retaining customers important in SaaS? Drive customer loyalty : As customers associate your brand with positive experiences, including great customer service, they will likely become loyal. Once you know how to calculate your customer retention rate, it becomes easier to develop customer retention strategies that improve it.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52