Userzoom

MAY 12, 2020

In our brand new ebook, How COVID-19 is changing the digital healthcare landscape , UserZoom’s team of digital healthcare solutions experts provide a detailed look into how healthcare organizations are using UX research to rapidly adapt—and continue to hit business goals—during this crisis-driven economy. Download ebook.

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Healthcare Analytic Tools Research Software User Testing 95

Userpilot

FEBRUARY 4, 2023

TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future. First of all, it strengthens the relationship between your brand and its customers. How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction.

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User Testing Customer Experience Customer Feedback Feedback Software 77

Userpilot

MAY 3, 2021

I’ve yet to come across a SaaS business that doesn’t want to increase its Customer Lifetime Value (or LTV for short). Why does LTV matter for SaaS? LTV is an important metric for SaaS because of how much retention correlates with SaaS profitability, and because LTV is such a useful predictive tool for future financial decisions.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Userpilot

FEBRUARY 4, 2021

Email automation can be a powerful tool for your SaaS to boost new user activation and drive growth at every stage of the user journey, if used correctly. What you will find in this article: SaaS user journey stages overview( just to make sure we’re on the same page). SaaS user journey stages overview. Activation.

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Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? In this post, we go over the main product growth strategy steps and some examples of SaaS business growth strategies. A SaaS product marketing strategy is a step-by-step plan to drive product growth with your existing customers.

Research Software 58

Research Software Analytic Tools Feedback Software Onboarding KPIs 58

Gainsight

APRIL 5, 2022

However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. How can multi-product companies benefit from analytics?

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. Digital customer education refers to using a learning management system (LMS) and a digital customer academy to increase the reach, impact, and efficiency of training. Why Does This All Matter?

Education 52

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UX Studio

APRIL 25, 2019

Still, how users react to your brand strategy lies relatively out of your hands. Words, logos, brand colours just trigger things – their power resides in associations. Previous experience with a specific brand deeply influences the way people perceive it. Let’s jump into branding research! Takeaways on branding research.

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Iteratively Blog

MARCH 15, 2020

Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. 1 The Data Science Roundup by Fishtown Analytics. It’s compiled by Tristan Handy from Fishtown Analytics. They're the creators of hugely popular open source tool DBT. Apache Kafka), distributed systems, and much more. ?

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Imaginary Cloud - Design

OCTOBER 28, 2021

Analytics. ? App Design. ? Design is everywhere: from furniture construction to branding and advertisements, developed in different materials and scenarios. The solution was to underline and color the linked words blue. Influencing user behavior. Characteristics Of Digital Design. ? Adaptable. ?

Data Visualization 77

Data Visualization Analytic Tools Research Software User Testing 77

Gainsight

JUNE 9, 2022

At Gainsight, we consider customer acquisition to be the first leg of the customer journey because even before the customer has bought your product, their journey has already begun in terms of expecting and finding value in your brand. With trust in marketing at an all-time low, customers are looking for trusted brands who know their stuff.

Customer Experience 52

Customer Experience Analytic Tools Advertising Branding 52

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Gainsight

OCTOBER 18, 2022

Stay focused on your mission and realize durable growth with product analytics. Product analytics can help by tracking users’ actions and behaviors over time, uncovering opportunities for the enterprise to grow while staying focused on its core vision. Luckily, 58% of companies already track product-based analytics.

Customer Experience 52

Customer Experience Data Visualization Customer Feedback User Testing 52

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? There are plenty of advantages associated with using the NPS system to measure customer loyalty and satisfaction. Predict business growth. Promoters (scores 9 and 10).

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Product Innovation Educators

FEBRUARY 1, 2021

Visual tools can make information easy to understand and also place it in context. Today, she joins us so we can understand how simple visual tools can make us better communicators. We evolved from infographics to motion graphics, interactive eBooks, and other visual media.

Data Visualization 94

Data Visualization Positioning Strategy User Testing 94

The Product Guy

MARCH 14, 2017

You can ask me to change the color somewhere or put a button on a screen, and I will probably do that, but I really like to get challenging problems where I can do my research build prototypes, do user tests, and come up with a solution that will raise our product to the next level. Designers can help product people a lot.

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User Testing Research Software Feedback Software Data Visualization 121

Centercode

FEBRUARY 11, 2021

And in the realm of technology, Centercode research revealed that 55% of consumers planned to skip in-store shopping completely and purchase new tech devices online — an 8% increase from 2019. Anything less than a perfected product might sink your brand reputation. It’s pretty simple, actually: perfect your product.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

UX Studio: Product Management

OCTOBER 26, 2017

Value returning visitors or customers a bit more than brand new users. Their loyalty allows for price changes more easily because they already trust the brand. To keep track of valuable loyal users, take a peek in Google Analytics under Audience > Cohort Analysis, or New vs Returning parts without setting up anything specific.

Customer Experience 106

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Usersnap

NOVEMBER 15, 2019

It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Slack is a communication app for colleagues and teams in the workplace, born out of frustrating internal communication such as endless CC’s and email chains. They research technologies their customers find useful.

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User Testing Feedback Software Research Software Data Visualization 49

UX Studio

APRIL 16, 2019

Both economic viability and users’ needs and pains drive the solution. what the limits of technology render feasible). Design represents a great idea – identified as a driving force – that aligns technology with customers’ needs and business goals. Bring new technologies, products, or services to market.

User Testing 96

User Testing Data Visualization Research Software Feedback Software 96

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

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User Testing Research Software Product Research Customer Feedback 122

Userpilot

MAY 16, 2023

Getting paying customers for your SaaS business can be a challenging and complicated endeavor. However, the time-tested strategy of SaaS email marketing has proven to be a reliable method of driving product growth. Software companies need to use targeted emails instead of sending the same message to every user.

Feedback Software 71

Feedback Software Analytic Tools Research Software User Testing 71

Userpilot

APRIL 22, 2024

But what exactly is funnel marketing, and how can it supercharge your SaaS product growth? Provide support and relevant information during onboarding using components such as in-app guidance , tooltips , gamification , etc. Interactive tools such as quizzes or surveys. That’s where funnel marketing comes in.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Product Research 52

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. For those who know me, I tend to be pretty analytical, even if it’s qualitative.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

Userpilot

JANUARY 26, 2024

If you’ve been in the SaaS space for a bit, you must have heard about product-led growth strategy or product-led sales. SEO tools can help you brainstorm actual content topics. Ahrefs provides value to customers with their detailed how-to guides on how to leverage the tool for SEO and digital marketing.

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