Amplitude

JANUARY 26, 2021

Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. Why did users forget to scan when they used the app?

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Other roles exclusively focus on customer data, such as product dashboards and KPI tracking.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

The Product Coalition

JULY 1, 2019

Your mind runs through your dashboard. In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are these are the familiar Key Performance Indicators (KPIs): Revenue, Net Income, Paying Customers, Active users, etc. you need numbers.

KPI 91

KPI Data Visualization Workshop Analytic Tools 91

Birst BI

AUGUST 23, 2018

For example, there are a plethora of software tools available to automatically develop predictive models from relational data, and according to Gartner, “By 2020, more than 40% of data science tasks will be automated, resulting in increased productivity and broader usage by citizen data scientists.” [1]

Data Visualization 73

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

Amplitude

JUNE 23, 2020

New in Analytics. Amplitude strives to deliver clear, actionable insights with every aspect of our platform. Now they monitor 5th workout as a KPI in Amplitude, and make product bets to help users get there faster. Share bulk dashboard filters. Adobe Analytics Data Source. New in Pathfinder. New in Data Management.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Amplitude

NOVEMBER 4, 2020

We’ve all had times when we’ve read an article or blog post and wondered if the company uses its own solution to drive its success. Our tool is fundamental to every stage of our product development process. We even wrote a playbook about it, and have used our own tool to help us understand what our North Star should be.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Indicative

SEPTEMBER 19, 2018

So why would you settle for business analytics that don’t keep up with the rest of your life? That’s why we’re announcing a new, quick set-up integration that will bring your analytics up to speed. Snowplow’s open-source software already allows companies to collect rich and detailed event-based data about their customer journey.

Data Visualization 86

Data Visualization Customer Experience Dashboard Analytic Tools 86

Gainsight

SEPTEMBER 28, 2020

Alignment is key—KPI alignment, executive alignment, and cross-functional alignment are critical for success. You have to ensure your CPO, engineers, and executives are all aligned to which metrics matter based on which user group. Three Major Takeaways from Industry. Build for customer needs versus making product fit customer.

Data Visualization 66

Data Visualization Customer Experience User Testing Feedback Software 66

Amplitude

JANUARY 23, 2018

ranging from startups with only a handful of engineers to large enterprises with thousands of PMs. PM, Design and Engineering?—?are PMs will then ask for more dashboards, but whenever they need to explain why a metric changed they say they’ll “get back to that next meeting” (and they never do). are experts on the customer.

Weak Development Team 102

Weak Development Team Data Visualization User Testing Analytic Tools 102

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? And what type of analytics really matters for a product marketing manager? By the end, you'll know the only type of analytics tools you really need as a PMM. What is product analytics?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Mind the Product

JULY 16, 2018

When looking at the different methodologies, if there is one commonality between them, it is the ask that product managers (and ideally product marketers, designers, and engineers) get real face time with real customers/prospects to identify market problems and opportunities (here’s a great post on this from Rich Mironov).

Product Research 83

Product Research User Testing Data Visualization Customer Feedback 83

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63

Amplitude

JANUARY 23, 2020

In my coaching work, I end up talking to lots of product development teams about data, KPIs, running experiments, and “measuring the team”. People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. I’ve yet to find a one-size-fits-all solution.

Data Visualization 78

Data Visualization Weak Development Team User Testing Customer Experience 78

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This article will explore 15 essential customer journey KPIs that help you better understand your customers and make data-driven strategies.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Userpilot

NOVEMBER 24, 2022

This article examines the RACE framework: what it is, why you should use it, and how to implement it in your SaaS. It is a digital marketing planning framework for implementing strategic digital marketing activities like content marketing or search engine optimization and integrating these with other offline media activities.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

Amplitude

JULY 11, 2019

I frequently see leadership teams purchase analytics software hoping that this new access will make everyone excited to use data regularly. One way Amplitude holds itself accountable to adding new data tracking is that we have a #Feature-Releases channel where engineers announce what they’ve shipped recently.

Data Visualization 65

Data Visualization Onboarding KPIs Government Customer Feedback 65

The Product Coalition

AUGUST 26, 2022

We have to simplify systems to make business decisions. The problem Decomposition is a classic approach to simplifying systems. That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. orders with better accuracy.

Analytic Tools 120

Analytic Tools Research Software KPI Data Visualization 120

Birst BI

JANUARY 29, 2019

Operationalizing BI and analytics – that is, putting the power of data in the hands of everyone across the enterprise, not just analysts and data scientists – has always been the mantra for Birst co-founder Brad Peters. Click here to register for January 31 Birst Smart Analytics live online launch event.

Data Visualization 78

Data Visualization Analytic Tools Artificial Inteligence Reporting Tools 78

Mixpanel

MAY 12, 2020

As Mixpanel’s VP of Product and Design, and our former Head of Engineering, Neil Rahilly brings a blend of strategy, hiring, management, and career advice to those who want to push innovation at their companies forward. Right now, we have about 100 people in engineering, product and design at Mixpanel.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52

Mixpanel

MAY 12, 2020

Neil Rahilly is our VP of Product and Design at Mixpanel and formerly our VP of Engineering. And then it’s about figuring out how do you leverage what you already have in terms of technology and in terms of the user base to go get that. Right now, we have about 100 people in engineering, product and design at Mixpanel.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52