Userpilot

AUGUST 14, 2023

As third-party data becomes less reliable, first-party analytics are going to shape most business decisions going forward. And the transition is already happening, as 88% of marketers think first-party data is more important now than a couple of years ago. It’s evident that businesses will start using it.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

MARCH 29, 2023

What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. Are you in?

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Qualaroo helps companies gather customer feedback only.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. So let’s go over some of the most important user engagement analytics so you can improve your retention. What is user engagement analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Small but regular improvements are a more reliable way to achieve product-market fit. Incremental innovation gives you time to listen to user feedback.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

MAY 5, 2023

Since customer success is a relatively new career, CSMs tend to take on tasks from sales, support, and product marketing—which is often more than they can handle. Use product analytics to track feature usage, monitor user progress, and fine-tune your customer success workflow. What is a customer success workflow?

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Userpilot

JUNE 29, 2024

This is particularly important because, according to the PWC Future of CX report, 75% of Americans decide to buy a product over others based on the CX alone. To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop.

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. How your product is serving your users’ needs. Listen to your customer's feedback and prioritize your roadmap where it makes sense.

Feedback Software 98

Feedback Software Analytic Tools Product Research User Testing 98

Userpilot

NOVEMBER 28, 2022

Compared to automated feedback collection , the manual one is expensive, time-consuming, and has low data accuracy. You can automate feedback collection at different stages of the user journey, close the feedback loop , and trigger personalized experience flows based on user feedback.

User Testing 98

User Testing Feedback Software Customer Feedback Data Visualization 98

Userpilot

JULY 22, 2022

A product-led growth strategy relies on the product experience as the primary driver for revenue growth. SaaS businesses should use both models together. Focus on making an amazing product, collect user feedback , and then implement that feedback into product improvements. The reverse trial funnel.

Feedback Software 98

Feedback Software Analytic Tools User Testing Product Research 98

Usersnap

MARCH 24, 2025

This article will walk you through the key phases of the product discovery process , best practices for gathering user insights, risk mitigation strategies, and how to leverage PDLC tools like Usersnap to streamline feedback workflows. Opportunity Solution Tree for Smarter Decisions from Teresa Torres 2. Lets dive in.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

Mixpanel

FEBRUARY 23, 2021

Table of Contents The problem with defining product-market fit In search of quantitative indicators of product-market fit 6 things about measuring product-market fit 1. With that in mind, product-market fit is a spectrum 4. Once you find product-market fit, it’s not static 6.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Userpilot

APRIL 27, 2023

It allows you to understand their pain points, needs, and desires so that you can build better products that satisfy genuine market demands. In this article, we explore the: Most common types of feedback, Top ways to collect actionable feedback, Best practices to follow, And, leading software that’ll get the job done.

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

SEPTEMBER 26, 2024

Unolo is a field service management software designed to help businesses manage and optimize the performance of their field sales and service teams. That’s what we talked about with Subhash Yadav, the Product Marketer at Unolo. Solution : Unolo implemented Userpilot to run in-app surveys, including NPS surveys.

Product Research 105

Product Research Feedback Software Data Visualization Analytic Tools 105

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Why is customer feedback important?

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119

Userpilot

OCTOBER 19, 2021

Said every product manager and product marketing manager currently working in SaaS ever ??????! The super-short answer is: Find the best customer retention software that helps you build user engagement and combat churn ; and. Best customer retention software tool for tracking analytics: Heap or Mixpanel.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98

Userpilot

OCTOBER 20, 2023

There is a lot of buzz around product-led growth. This article explores 12 different benefits that PLG can offer to SaaS companies. TL;DR Product-led growth is a GTM strategy that prioritizes the product as the main driver of customer acquisition, activation, adoption, and account expansion. Dive in to find out!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Userpilot

SEPTEMBER 14, 2022

In this article, we included the best tips and advice for product marketing managers (PMMs) on how to launch a product, along with various tips that can help your process go smoothly. Successfully launching a product requires proper planning which usually follows specific steps and checklists.

Product Research 98

Product Research Feedback Software Research Software Product Marketing 98

Userpilot

JULY 20, 2021

Some people say that Marketing makes the world go round. But what happens when Marketing doesn’t work? The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. It is very common that SaaS companies describe what their product does through the technologies they use to do it.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Userpilot

SEPTEMBER 10, 2022

This post lists the different questions to ask users on your survey concerning their experience with your software. Collecting these valuable insights will help you provide a much better user experience with your app. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback.

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Userpilot

JUNE 9, 2023

However, funnel charts only give you a high-level view, so you need to use other tools and techniques, like heat maps , for granular analysis of user behavior patterns. Stacked bar charts are an alternative data visualization tool that is great for presenting comparisons, relative contributions, and historical trends.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Feedback 97

Amplitude

APRIL 25, 2021

Personalization at scale requires product, marketing, and engineering to collaborate. A New Solution For a New Age. Recommend is a new product in the Amplitude Digital Optimization System. Recommend is a new product in the Amplitude Digital Optimization System. The consumer arm of a top-15 U.S.

Analytic Tools 113

Analytic Tools Engineering Feedback Software Data Visualization 113

Userpilot

SEPTEMBER 9, 2024

HubSpot gives a platform to its customers at Inbound conference. Starbucks launched the “My Idea” platform for continuous innovation and growth. Userpilot offers different features for executing a customer-led marketing strategy, such as: Event analytics to understand the customer journey.

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? We also look at: Responsibilities of product teams Key roles you may want to include Different ways to structure your team Examples of different structures Let’s get right to it! Userpilot is a growth platform with advanced feedback and analytics functionality.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

AUGUST 15, 2023

This is all about ensuring you launch in several places at once rather than relying on one platform. It’s a chance to evaluate the performance of your launch plan, collect feedback (and act on it), use analytics to dig into user behavior , and make sure you’ve got your retention strategy clearly defined.

Feedback Software 97

Feedback Software Research Software Analytic Tools Product launches 97

Userpilot

JANUARY 31, 2022

All product managers share a base, common skillset, which includes problem-solving, strategic thinking, and empathy for others. The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Userpilot

FEBRUARY 15, 2023

Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? How to create pop-ups easily with tools and the best practices to keep in mind while doing so. Use a survey tool such as software or add-on survey widgets; 2. Create it from scratch.

Product Research 98

Product Research Feedback Software Data Visualization Analytic Tools 98

Userpilot

OCTOBER 11, 2021

For SaaS businesses, customer retention is the easiest way to achieve growth. To achieve that, you need to first have an accurate idea about how your product is performing. Customer acquisition cost (CAC) in SaaS is the average cost spent to acquire a paying customer and is better utilized by using product analytics.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Research Software 98

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. Let’s begin!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

JUNE 14, 2023

In this article, we will delve into the potential of product feedback survey templates and a comprehensive collection of them. TL;DR A product feedback survey is a structured tool for gathering customer feedback on products or services. What is a product feedback survey?

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

JULY 8, 2022

In this article, we’ll be discussing what product experience insights are, why they are critical to improving your product engagement levels, and how you can get these insights from within the app. Product experience (PX) is the customer’s overall experience and interaction with the product.

Data Visualization 98

Data Visualization Customer Feedback Customer Experience Feedback Software 98

Userpilot

FEBRUARY 13, 2024

TL;DR A product webinar is a virtual seminar showcasing and discussing a product's features and benefits as a marketing and sales tool. Userpilot's webinar, "Simplifying Product Usage Analytics," aims to make user data analytics understandable for all professionals.

Webinar 105

Webinar Data Visualization Analytic Tools Feedback Software 105

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. In this article you’ll learn about: Ways to measure SaaS products. How are SaaS products measured?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

AUGUST 17, 2024

Dan is one of the speakers at this year’s Product Drive conference organized by Userpilot. In his presentation, ‘How to Optimize Your Product Metrics for Growth’ , he will share tips on how to fix leaky funnels. His lean product analytics framework consists of 5 steps: Choose the metrics to track.

Data Visualization 105

Data Visualization Onboarding KPIs Customer Feedback Analytic Tools 105

Intercom, Inc.

JANUARY 20, 2021

Using a bot to automate answers, triage issues, and offer up tailored solutions to your customers’ problems means that they get the right resolution, at the right time. The best way to ensure your content remains fresh is to make sure you’ve got open feedback channels across the company. Make it easier for them to find what they need.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Userpilot

OCTOBER 19, 2022

To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. So, what are the different customer types you can expect to meet in SaaS? The active user is a regular user of your product who enjoys it but is yet to become a loyal customer.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Research Software 98