Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Analytics, biz ops, marketing, sales, support, recruiting, finance, HR. All these other people.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Gainsight

JUNE 17, 2022

Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies. Since January 2020, PLG companies have outperformed standard SaaS growth by 2x. That means you can stand out in a saturated SaaS market, reduce customer acquisition costs, and drive more recurring revenue. .

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. While the Agile movement originated in software development, it has been applied to much more: from medical devices to spacecraft, as well as engineering, marketing, and education. It’s more than “Training, Titles, Ceremonies, and Tools.”.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Gainsight

NOVEMBER 16, 2021

The SaaS industry has never been so competitive. Here are a few: It’s a better fit in the modern SaaS market. The modern SaaS market depends on recurring revenue to be successful. SaaS companies now need to excel within subscription, freemium, or more product-focused models. Power your plans with analytics.

Analytic Tools 52

Analytic Tools Product Research Feedback Software Onboarding KPIs 52

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. I transitioned to a software company focused on financial planning. Systems enablement. Operational reporting.

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Product Led Success: The Professional’s Handbook – An Introduction Blog. Product Analytics. How To Measure Product Adoption Using Product Analytics. Product Experience .

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Gainsight

APRIL 2, 2021

Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects. Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . Adoption Analytics Are Vital.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Gainsight

MAY 3, 2022

However it is essential for some, especially in SaaS industries. That’s because most SaaS companies have adopted recurring revenue models in order to meet customer needs. It’s one reason nearly 60% of SaaS leaders mark customer renewals as a high priority. Why is expansion revenue important for growth? Ready to get started?

Customer Experience 52

Customer Experience Analytic Tools Data Visualization Customer Feedback 52

Mind the Product

JANUARY 10, 2017

While there are a large number of tools which claim to help you to create value, for me, quite frankly, it boils down to only a few secret weapons which do not (most of the time) involve buying fancy software or subscribing to the latest project management doodads. Write a Handbook. Documentation Powers. Strategy Paper.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Product Bookshelf

AUGUST 22, 2016

Customer analytics. The solution is to develop an emotional ‘hook’ that fundamentally changes user behavior. Thinkertoys: A Handbook of Creative-Thinking Techniques. Find the solution to the smallest component, then work your way up. Lean Analytics: Use Data to Build a Better Startup Faster. by Nir Eyal.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

Iteratively Blog

MAY 31, 2020

Time and again, folks have used product analytics tools to better understand their customers. Businesses use analytics to determine product health, improve the customer experience, test product-market fit, and ensure that they are making the right investments with limited time and resources.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

The Product Coalition

JANUARY 26, 2024

In the perfect world, there is time not just to talk to people but to observe them, immerse in their lives, and co-design solutions with them. How well is the solution doing in all of those categories? Barriers : What are the barriers between users discovering the solution and experiencing the benefits of the solution to the fullest?

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Gainsight

MARCH 29, 2022

Across the globe, SaaS products are flooding the scene, and the market is becoming saturated with competition. Here’s why product-led growth strategies are absolutely essential if you want to grow in today’s competitive SaaS market. In the past, many SaaS companies leaned on a sales-led strategy. How is the SaaS market changing?

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Strategy 98

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. For example, our Analytics team might find that one customer segment tends to use our product weekly, while another just monthly. We worked closely with our Product Analytics team to understand how customers activated on different use cases in Intercom. What is customer segmentation?

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Gainsight

NOVEMBER 16, 2021

Driving growth through on-premise apps may be easier than you realize. Desktop or on-premise applications are software products that run directly on the user’s servers. Essentially, these applications give the user control over local hardware or software infrastructure. Breathe easy. What are on-premise applications?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Sachin Rekhi

MARCH 1, 2020

Strunk & White's handbook entitled The Elements of Style has been my biggest inspiration for writing prose well. Strunk & White's handbook shares specific writing rules to live by to help drive clarity and conciseness in your writing. I spend a lot of time working through word choice, transitions, tone, flow, and more.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. It’s 2018!

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58