Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

The Product Coalition

NOVEMBER 4, 2019

Dashly Crisp Gist Drift Zendesk There are thousands of platforms that you can choose from to communicate with and engage your customers. We’ve compiled a list of our favorite customer communication platforms that are either fully or partially free. But how do you know which one is the best for your company?

Analytic Tools 60

Analytic Tools Feedback Software Customer Communications Data Visualization 60

Alchemer Mobile

SEPTEMBER 3, 2021

Although push notifications are a current darling of mobile marketing due to their ease of implementation, they aren’t great for highly-targeted customer engagement. and many times, the only outlet back to the brand is to leave the app and go through the app stores. The customer leaves loudly. BE CONSISTENT.

Feedback Software 227

Feedback Software Messaging Customer Communications User Testing 227

Alchemer Mobile

FEBRUARY 17, 2021

When brands listen to and act on the voice of the customer (often referred to as simply “VoC”), it can completely revolutionize the way their business operates. It’s become a standard business term used to describe the process of collecting data about customer expectations, preferences, and dislikes. What do your customers want?

Data Visualization 264

Data Visualization Customer Feedback Customer Experience User Testing 264

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. We’re excited to share five brand-new product announcements with you today. The future is in-product communication. The last year hasn’t been easy.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. You might have eventually fixed your own issue, or waited long enough for a customer support person to get round to doing it for you, but I bet you were frustrated by the end of it. Help Center Software exists to solve this problem. Sound familiar?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

OCTOBER 30, 2022

Tired of churn and want to drive retention for your brand? There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Customer success or customer support, which department should you focus on to drive retention?

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

Userpilot

NOVEMBER 29, 2023

A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. In this article, we highlight the job responsibilities of a retention specialist, the skills needed to become one, and the resources these professionals can benefit from.

Data Visualization 105

Data Visualization Reporting Tools Feedback Software Customer Experience 105

Intercom, Inc.

JANUARY 14, 2019

The Intercom marketing team is made up of a diverse group of individuals with distinct backgrounds and perspectives that inform our work. The book is organized around 12 technological forces – some of which already feel familiar, if not ubiquitous (A.I., Jarell Cardoza, Product Marketing Manager ( @jarcardoza ).

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Books Technical Review Marketing User Testing 150

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. In doing so, they have been able to unlock new efficiencies for their teams and their customers.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Userpilot

AUGUST 29, 2022

Customer sentiment is how your customers feel about your products, services, and or your brand in general. These are the emotions that your brand evokes, and they can be positive, negative, or neutral. Sentiment analysis helps determine customer sentiment with accuracy. What is customer sentiment in SaaS?

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. This article aims to help you avoid that. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. In-app support strategies to eliminate them.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

UX Studio

OCTOBER 11, 2022

It’s no longer an option to offer your customers mediocre digital customer experience. In our article you’ll learn: What is Digital Customer Experience? Why is Digital Customer Experience Important? What Makes a Good Digital Customer Experience? Best Practices for Improving Digital Customer Experience.

Customer Experience 84

Customer Experience User Testing Analytic Tools Customer Feedback 84

Userpilot

AUGUST 31, 2022

Brands that know how to create raving fans will always take the lion’s share of customers. Fans will become their biggest marketing assets, freely sharing about the product and creating a network effect that pulls others in and drives product growth. It’s now your turn to convert everyday customers into raving fans.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Usersnap

AUGUST 31, 2019

First, it asks the user to rate the feature with a radio point system, then there’s an optional text area to leave comments and suggestions. It is interesting to see how Google plays the game of proactive customer feedback. Getting customers to verbalize their opinions offers deeper and more actionable insights for improvements.

User Testing 95

User Testing Feedback Software Customer Feedback Data Visualization 95

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Implementing self-service support solutions like resource centers.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Userpilot

JANUARY 23, 2023

Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. Now it’s time to map the customer journey , including all the touchpoints.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Intercom, Inc.

MAY 8, 2018

For marketers like me, this is an incredibly powerful concept. It means messengers are no longer just for customer facing teams. With apps on the home screen, we can use messengers to drive conversion rates throughout the customer journey, like targeting certain prospects on the website or nurturing customers within our app.

Messaging 176

Messaging Customer Experience Customer Communications Positioning 176

Usersnap

JUNE 17, 2019

This article has got you covered. Top 4 Struggles for Customer Service Teams. Customers are incapable of explaining their problems. Most of the time, the core question customers are asking is easy to answer. You are the middleman between customers and your company. Let’s talk about your pain points for a start. #1.

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Reporting Tools Feedback Software User Testing Customer Feedback 76

Userpilot

NOVEMBER 8, 2022

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Your customers are already enjoying the benefits of tech-driven engagement from other brands and will naturally expect the same from you. In-app messaging: Allows for real-time customer communication.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Customer Experience 98

Userpilot

SEPTEMBER 29, 2022

In order to do this successfully, you need to have a solid customer engagement strategy in place. Customer engagement is enabling customers to interact with your brand on an ongoing basis through any channel of their choice. Measure customer engagement KPIs and metrics across the user journey and make iterations.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? The marketing department is one of the most crucial in any company. This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

FEBRUARY 4, 2023

After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? In this article, we’re going to show you how optimizing the customer experience can create a more personal connection that leads to repeat customers!

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Userpilot

JUNE 22, 2022

It helps you reduce the workload on your customer service team, improve the in-app support experience, boost customer satisfaction and drive adoption. Userpilot is a code-free tool that allows you to create in-app help centers and provide self-service support with an easy and quick setup. What is in-app help?

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

The Product Coalition

MARCH 24, 2018

This is essential, because you need to know how you’ll communicate with your potential customers and how your marketing and content strategy will look like. But they are all potential customers and you need a strategy of how you’ll get in touch with them. ?? This is often the starting point of your customers’ journey.

Customer Communications 60

Customer Communications User Testing Education Engineering 60

Userpilot

JULY 2, 2022

While a price increase announcement can be seen as negative news for your customers, communicating it right will help you ease the tension and retain your customers. The most important thing is to use different channels including in-product communication , email, social media, and website.

User Testing 98

User Testing Feedback Software Customer Experience Customer Feedback 98

The Product Coalition

FEBRUARY 11, 2021

User/customer retention is often the lifeblood of a business, especially in the software spaces. If your product or service cannot keep the customers it attracts, it cannot grow. False advertising/disingenuous marketing. This is why marketing teams deserve a lot of credit for customer retention.

Data Visualization 90

Data Visualization User Testing Customer Experience Customer Feedback 90

UX Studio

JUNE 20, 2019

You have to manage your time, find new customers, communicate with clients and of course create exceptional design work. To work creatively and find creative solutions, just sit down, understand the problem/market/customer and start generating lots of ideas, mostly pretty bad ones. Know your tools.

Research Software 81

Research Software Customer Communications Weak Development Team Magazine 81

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

ProductPlan

MARCH 17, 2020

The roadmap needs to communicate the big picture to the organization — the initiatives that move the needle, expand markets, address competition, and create customer value. It’s challenging to communicate strategy in a list that’s 200 items long. Market research. Customer communication/experience.

Outbound 80

Outbound Product Management Product Manager Inbound 80

Intercom, Inc.

MAY 18, 2022

“An open channel of communication between the customer and the business – in the product, in the moment and on their terms – is essential to properly collect and harness the power of first-party data. But, it only becomes more valuable when you enable that engagement channel throughout the entire customer lifecycle.”.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Userpilot

AUGUST 28, 2023

As the number of potential customer communication channels and touchpoints continues to increase, omnichannel communication is a must. As customers switch from email to social media, in-app messaging , live chat, push notifications, and more, you need a way to connect them all and deliver a seamless experience to users.

Analytic Tools 98

Analytic Tools Research Software Customer Communications Data Visualization 98

Userpilot

MAY 29, 2023

In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies that you should use for your own SaaS products! What is a customer engagement framework?

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 224

Product Research Reporting Tools Feedback Software Customer Communications 224

Userpilot

AUGUST 7, 2023

Instead of forcing your customers to choose a channel, this strategy enables you to engage with customers regardless of their preferred engagement channel , thus enhancing their experience and encouraging brand loyalty. In this article, we’ll examine the omnichannel customer engagement strategy in detail.

Analytic Tools 98

Analytic Tools Research Software Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. What is Help Scout?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52