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Top 10 Instructional Design Software For Creating Customer Training Programs

Userpilot

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. TLDR; Instructional design software helps you create custom eLearning courses and training material.

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Consider This: The Churnstile of Death

Haines-Group

While churn measures customers leaving you, retention measures how many stay or come back over the course of a year. Source Data: Recurly Research I won’t explore the reasons for each variance here, but let’s take a closer look at the lowest churn category- Software. These metrics help you to understand customer behavior.

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How to Choose the Right KPIs for Your Product

Roman Pichler

This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place. What’s more, every product goal should be aligned with the user and business goals in the product strategy, as I explain in more detail in my article “ Product Goals in Scrum.”. Therefore, limit the number of KPIs you use.

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6 Steps to Launching Your Customer Health Dashboard

Gainsight

This article was originally published by Sales & Marketing Management. . Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior.

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An Honest Review of Pendo Analytics

Userpilot

You can review Pendo's analytics in their free trial, which displays various different graphs on the basis of dummy data. If you sign up for a trial with Pendo, you are asked whether you initially want to explore Behavior Analytics , Dashboards, or Guides. 26% of customers went to the Dashboard next, and 16% went to Contacts.

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How to Identify Churn Risk Factors in SaaS

Userpilot

This article is for you if the above describes your situation. Prevent negative reviews. Identifying churn risk helps you prevent customer attrition due to factors under your control. Prevent negative reviews. With this, you won’t even have to ask before customers leave positive reviews on social media and review sites.

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How to Choose the Right KPIs for Your Product

Roman Pichler

Listen to this article: [link]. This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place. What’s more, every product goal should be aligned with the user and business goals in the product strategy, as I explain in more detail in my article “ Product Goals in Scrum.”.