UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). In this article, we will mainly focus on how AI-driven UX has impacted and will continue to influence the modern business world. No one can denythat.

Feedback Software

UX Planet

APRIL 17, 2025

While UX is all about creating a delightful customer journey, CRO zeroes in on converting those delightful moments into actual sales. This article is your roadmap to understanding how these two concepts dont just coexist but thrive together, amplifying both user satisfaction and your bottomline. Lets getstarted!

UX

The Product Guy

JANUARY 7, 2025

The project, intended to improve customer satisfaction and reduce operational costs, was plagued by missed deadlines and escalating budgets. This article is the first in a four-part series exploring how the product mindset can transform not just products, but create meaningful change in 2025. Want to get ahead?

Feedback Software

Userpilot

NOVEMBER 14, 2024

What if you could boost revenue without having to invest a small fortune in new customer acquisition? While it may sound too good to be true, the reality is that you can achieve this by implementing an effective customer expansion strategy. Feature adoption (users who use more advanced features).

Data Visualization

The Product Guy

MAY 7, 2025

They require balancing diplomacy, data, and leadership under pressure.

Customer Satisfaction

Sequent Learning

OCTOBER 29, 2024

For product managers, this complexity means adopting a more strategic approach to ensure your product meets customer needs, aligns with organizational goals, and delivers measurable value. Designing for Delight Beyond meeting functional needs, product designers aim to deliver a delightful experience.

User Testing

Sequent Learning

OCTOBER 29, 2024

In this article, we’ll explore the essential considerations for discontinuing products, the value of platform strategies, and the roles of different team structures in driving product success. Declining trends in these areas can indicate that the product may no longer meet customer needs or deliver sufficient business value.

Feedback Software

Userpilot

DECEMBER 31, 2024

Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data. NPS response tagging for analyzing qualitative feedback.

Data Visualization

Userpilot

MARCH 30, 2025

churn within 30 days, and in-app purchase conversion rates are often below 5% for the small number of users who remain. The key is to understand your users and continuously optimize your mobile app for exceptional value. This article will cover 14 metrics to help you achieve just that. Most apps experience 89.3%-98.7%

Analytic Tools

People-First Product Leadership

NOVEMBER 5, 2024

Conduct training sessions exploring case studies of companies that successfully made this transition, highlighting the benefits in growth, user satisfaction, and business outcomes. Have engineers involved in product discovery and direct customer interaction share their insights with other engineers. Lean into your triads.

Product Research

UX Planet

MARCH 15, 2025

Netflix showcases extreme personalization through individualized content curation, consistently reducing churn by maintaining high user satisfaction. Note: This article explores Pinterests personalization strategy based on available research and public information. Actual implementation details mayvary.

Product Research

UX Planet

APRIL 19, 2025

In a creative writing assistant project, we deliberately embraced variability by adding controls that let users adjust the degree of surprise in generated suggestions. Users could choose between more predictable, consistent outputs or opt for bold, diverseideas.

Generative AI

Userpilot

JULY 12, 2025

Improved user retention: Tracking behavioral segments over time enables us to monitor product performance metrics that highlight retention patterns. For example, we can spot when a cohort’s engagement dips, diagnose the root causes, and launch targeted campaigns, like re-engagement emails , to boost customer satisfaction and brand loyalty.

Analytic Tools

UX Planet

JUNE 9, 2025

In this article, we’ll take a closer look at how to organise, analyse, and translate your research data into valuable insights that resonate with stakeholders. Alignment with metrics Articulate how addressing each insight impacts key metrics like conversion, retention, or user satisfaction.

Data Visualization

Userpilot

APRIL 16, 2025

Knowledge bases : are online libraries of FAQs, articles, and how-to guides. It helps customers find answers independently, so technical writers and customer success teams reduce repetitive questions and save time for more complex tasks. Analytics dashboard : Track customer interactions like module clicks and article views.

Analytic Tools

Userpilot

APRIL 24, 2025

This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Someone passionate about user-centered design and creating solutions that drive value and customer satisfaction. Recommended product manager job openings in data-driven companies 1.

Research Software

Userpilot

NOVEMBER 7, 2024

With so much to accomplish manually, a lot slips through the cracks, leaving an unfulfilled gap in the arena of customer success management needs. In this article, we’ll help you pick the right customer success program, covering aspects like: Tips for choosing the right customer success platform.

Data Visualization

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. The solution seems obvious: improve your customer research process. What is customer research in SaaS? For example, 71% of customers now expect far more personalization than before.

Research Software

UX Planet

FEBRUARY 5, 2025

An expertly crafted UX design ensures that customers glide through your site like butter on a hot skillet. This approach directly correlates with improved navigational structures and richer user engagementa sentiment echoed in this article.

Customer Experience

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. How to plan, conduct and report usability studies.

User Testing

Userpilot

FEBRUARY 27, 2025

For customer success managers, doing whats best for the customer and reaching expansion quotas is conflicting. In this article, well share insights directly from Charley Longfellow, Head of Sales at Userpilot. Why account expansion matters more than ever Its well-known that retaining customers is easier than acquiring them.

Analytic Tools

Userpilot

NOVEMBER 28, 2024

This article aims to simplify the decision-making process. We’ve researched, tested, and curated a list of 10 top-rated session recording tools to help you unlock valuable user insights and build better digital experiences. With so many options available, how do you choose the right session recording software for your team?

Analytic Tools

Gainsight

APRIL 11, 2025

Most companies adopting customer community solutions are aware of the key features needed to get started. Tools like community forums, knowledge base articles, and gamification are all great, but how do you build a community thats more than the sum of its parts? The right community management platform will make that easy.

Customer Feedback

Userpilot

MARCH 30, 2025

A successful mobile app must consistently transform fleeting interactions into lasting customer relationships. ” In this article, I explore that question, highlighting key steps to create a mobile app engagement strategy and the best engagement techniques for mobile apps. The question is, “How?”

Analytic Tools

Userpilot

JULY 17, 2025

However, it’s one of the clearest signals that your product, messaging, or engagement isn’t delivering sufficient value or meeting customer satisfaction. From my seat in Customer Success, I see churn less as a number and more as a story about our customer relationships: Where did we lose their trust?

User Testing

Userpilot

FEBRUARY 9, 2025

Numbers alone can be misleading higher engagement doesnt always mean user satisfaction. User feedback is valuable , but without data, its just opinions. Session replays and heatmaps show user friction , but they dont explain why it happens. This article will cover: Why combine quantitative, qualitative, and visual data?

Data Visualization

Userpilot

JANUARY 21, 2025

To diagnose and fix user frustration, you need product analytics that goes beyond surface-level metrics. In this article, I’ll show you how to identify those frustrated users and, more importantly, how to address them for product growth and customer retention. Are you overlooking user frustration?

Data Visualization

Userpilot

MARCH 5, 2025

Best for: Support teams looking for comprehensive customer engagement software to manage incoming requests, provide support across multiple channels, and track customer satisfaction. Features and functionality Zendesk provides live chat and automated messaging features to help teams engage with customers easily.

Analytic Tools

Userpilot

MAY 27, 2025

This article provides an in-depth and honest review of the platform. We covered everything from features to pricing, along with insights from real users. You can also trigger contextual in-app surveys like NPS, CSAT, and CES to gauge user satisfaction and make data-driven improvements. Curious about WalkMe Mobile?

Software Review

Userpilot

MAY 27, 2025

This article shares exciting product manager roles focused on Product-Led Growth (PLG) and showcases standout candidates in the field. Victor delivered an MVP in 3 months, grew early user signups by 50%, and introduced a premium feature that generated $30K in ARR from beta users.

Analytic Tools

Userpilot

JUNE 30, 2025

Text-heavy onboarding flows can overwhelm new users, leading to increased support tickets and slower activation. But videos provide a more human way to guide and demonstrate how your app works, and drive customer retention. So you can build successful onboarding experiences that we know will increase user activation.

Onboarding KPIs

Userpilot

NOVEMBER 29, 2024

This article will help you decide. It captures every click, scroll, mouse movement, or keystroke to help you understand user behavior, identify friction points , and improve UX. All of which are essential for improving user satisfaction, building loyalty, and boosting retention rates. Fullstory pricing.

Data Visualization

Userpilot

JULY 17, 2025

In product marketing , it also needs to be tied to the users’ product experience, nudging them towards in-app actions. So in this article, I’ll share some email inspiration tailored for product marketers. I’ll show you 12 examples tied to a PLG user journey model and share best practices to follow in your next campaign.

Onboarding KPIs

UX Planet

DECEMBER 6, 2024

Increased user satisfaction: When users find a learning app design easy to navigate and visually appealing, they are more likely to enjoy their educational experience. Satisfaction leads to positive reviews, recommendations, and increased user retention. To achieve that, make sure the content isdiverse.

Feedback Software

People-First Product Leadership

JULY 22, 2025

” Some pointed out, “It seems our CEO’s definition of success has shifted from customer satisfaction to ‘fewer employees.’” Charlene Li Some of you reading this article will say, “So what? ’” No one is saying to lie. Words matter. Work isn’t supposed to be fun.”

User Testing

UX Planet

JULY 1, 2025

These include task success rates, customer satisfaction scores and conversion rates. Check out my other articles on design. The hero’s journey — The writing principles that guide users Accessibility. Pick the metrics that help sell the value of content design, but be consistent. You’ve got this. Enjoyed this?

Data Visualization

UX Planet

JUNE 30, 2025

Written by Alex Kreger and UXDA team In banking, AI is no longer experimental — it became a cornerstone of strategy for improving how customers engage with their banks online and via mobile. In other words, AI isn’t just a gimmick; it’s translating into happier customers and improved business outcomes. In the U.K.,

Data Visualization