Intercom, Inc.

FEBRUARY 10, 2021

Our latest updates to Series , Banners , Articles , and Resolution Bot , to name but a few, empower you to streamline your messaging workflows, improve team collaboration, and most importantly, create better experiences to meet your customers’ evolving needs. Where there’s no answer, there’s an article.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Intercom, Inc.

NOVEMBER 30, 2021

Adopting the right strategy will help you scale your personalized support without scaling your costs, which will have the knock-on effect of increasing your customer satisfaction (CSAT) and customer retention. Proactive notifications: Article Inserter (built by Intercom). Modern customers are busy with a capital B.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

DECEMBER 4, 2018

Median first time response will now measure the median time for a teammate’s first reply to a customer through inbound conversation, manual message or auto-message. Conversations started on Help Center articles will no longer be included. Wootric app update: Measure customer experience metrics and take action .

Customer Experience 99

Customer Experience Differentiation Onboarding KPIs Customer Feedback 99

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! What is B2B marketing?

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

AUGUST 29, 2022

In this article, we’re going to cover everything you need to know about engineering as marketing, including: What is engineering as marketing? Engineering as marketing is an inbound marketing strategy that involves creating free useful tools for your target audience. NPS is a number that represents customer satisfaction and loyalty.

Research Software 94

Research Software Engineering User Testing Marketing 94

Usersnap

FEBRUARY 14, 2023

In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. The marketing strategy for product-led growth is more inbound and you let the product speak for itself.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Intercom, Inc.

JANUARY 30, 2019

A Task Bot also automatically asks our customers to rate their conversation with us so our team can gauge how they’re doing. And within our help articles, a Task Bot automatically opens a conversation for people who rate the article with a ??, so our support team can offer more help.

User Testing 117

User Testing Webinar Inbound Customer Experience 117

Intercom, Inc.

JULY 28, 2021

or “Phone and email support are inefficient and causing my team to get swamped with inbound conversation volume, how can I fix this?” With self-serve support, your team can be empowered to provide support to more customers than ever before – and still reduce your inbound conversation volume. Getting set up for success.

Reporting Tools 239

Reporting Tools Research Software Inbound Customer Experience 239

Userpilot

FEBRUARY 4, 2022

This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing. Using high-quality articles to build your brand, increase exposure, and get people talking about your product is a prime path towards increasing SaaS sales.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

NOVEMBER 8, 2022

This article is focused on product marketing OKRs and how they help product teams drive adoption. Win rate OKRs measure sales performance by showing how many deals were closed compared to the number of inbound leads or conversations. You can use MAU, DAU, and WAU to measure active users in a given period. Drive higher retention.

Onboarding KPIs 104

Onboarding KPIs Product Marketing Marketing Data Visualization 104

Intercom, Inc.

OCTOBER 12, 2022

Teams save time as they work together, swap customer details, and build a seamless customer experience within Intercom. . Offer your customers more transparency into the status of their requests”. Improve customer satisfaction. Offer your customers more transparency into the status of their requests.

Customer Experience 138

Customer Experience Inbound Customer Satisfaction Product launches 138

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. TL;DR Customer self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently. You clicked on the right guide.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Embedded Analytics 52

Intercom, Inc.

DECEMBER 11, 2018

Lauren says, “Before we were fielding inbound requests just using email and phone, but with chat we’ve opened up a completely new channel for sales. To further improve the self-serve experience, LetsGetChecked has enabled Article Suggestions and Article Search Messenger app, which has been invaluable during off-hours.

B2C 126

B2C Customer Experience User Testing Product Research 126

Userpilot

APRIL 22, 2024

This article examines the most important qualities of a product-led company, as well as examples of product-led companies that have cracked the code. Userpilot drives product adoption through a self-serve resource center Userpilot’s self-serve help center empowers customers to solve their problems, ensuring customer satisfaction.

Feedback Software 96

Feedback Software Product Research Customer Experience Strategy 96

Usersnap

JANUARY 20, 2023

To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service. Informational self-service tools allow customers to handle customer support inquiries independently. They simplify customer interactions and increase customer satisfaction.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

FEBRUARY 1, 2022

How is it different from customer experience? These are just a few of the questions we answer in this article. We’ll show you how to leverage user analytics, use in-app experiences and user feedback to enhance product experience for better user engagement , reduced churn, and strong relationships with your customers.

Customer Experience 96

Customer Experience Data Visualization Analytic Tools Feedback Software 96

Userpilot

JULY 7, 2022

How do you manage customer interactions across all aspects of your product and ensure users are happy and satisfied? It all begins by understanding your customers and the different ways they communicate. That’s what this article is about. When this happens, you can be sure your customers will stick around for long.

Feedback Software 97

Feedback Software Customer Experience Customer Feedback User Testing 97

Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. Intercom is a Live Chat messenger SaaS tool that also serves us customer-loving bots, apps, product tours, and more.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Technical Review 97

Business of Software Conference

JANUARY 28, 2019

And so immediately hit the internet and I ran into articles like this. I call them markers because you can put a number on most of these things and measure customer satisfaction ratings and retention on all those things. I said what do you mean? He says well I’ve read a book now and it’s been proven it doesn’t work.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Userpilot

JULY 24, 2023

Any inbound marketing campaign needs to start by attracting potential customers that align with the target audience of SaaS businesses — often through traffic from search engines or social media. Net Promoter Score (NPS) : NPS data tells you how likely existing customers are to refer your product to friends or colleagues.

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Marketing 82

Intercom, Inc.

MAY 21, 2020

Ryan: For a long time, the only bit of real customer-facing automation we had was this thing called “article suggestions”, which was a bit of machine learning that basically read through what your customer was writing to you about. Maybe that’s sending an article, suggestion or an answer to try to resolve that conversation.

User Testing 221

User Testing Customer Experience Data Visualization Reporting Tools 221

Intercom, Inc.

MARCH 29, 2022

So I ended up running a customer success management team, a support team. We had an inbound sales team as well, basically quite a few groups. And we all gravitated around using Intercom to be able to engage with our customers in order to grow the business. Customers expect responses fast. We had a pre-sales team.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118