Mind the Product

FEBRUARY 20, 2020

Consider this article a requirements document: it’s structured into several user stories from the perspective of a hiring manager, for a product manager role. Use this article as a guide to polish your resume and improve your job-hunting prospects. Did you install analytics or build dashboards? Tell us about it.

Data Visualization 151

Data Visualization Weak Development Team User Testing Product Research 151

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. You can do this by curating a knowledge base full of resources like product documentation , video tutorials , how-to articles, etc. Let’s dive right in!

Feedback Software 77

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 77

Userpilot

JANUARY 16, 2024

In this article, we unlock the best ChatGPT prompts to elevate your product management process. You can also use it to craft engaging blog posts, write simplified product documentation, etc. In this example, we fed ChatGPT with a product requirements document (PRD) and asked it to craft relevant user stories from the document.

ChatGPT 88

ChatGPT Data Visualization Onboarding KPIs Research Software 88

Userpilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Looking for SaaS knowledge base examples? Helping your users get the most out of your product is an important (and tricky) job.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Customer Experience 90

Reveal

MARCH 9, 2023

Implementing analytics from a managed SaaS app with iframes In this article, we’ll go through these two options to determine their pros and cons so that you can decide which is best for you and your end users. In other words, the end-user cannot freely edit and create dashboards.

Embedded Analytics 54

Embedded Analytics Analytic Tools Data Visualization Customer Experience 54

Userpilot

JANUARY 9, 2024

In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. Lastly, make sure help documentation is easily searchable. Google Analytics dashboard. Hotjar dashboard. UserTesting dashboard.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Research Software 91

Userpilot

DECEMBER 15, 2022

The article explores what product managers need to consider when choosing the localization tool for their SaaS product. memoQ software localization tool dashboard. Localazy software localization tool dashboard. You can also use it to translate websites, marketing assets, or support documents. Lokalise project dashboard.

Research Software 92

Research Software Analytic Tools Feedback Software Reporting Tools 92

ProductPlan

FEBRUARY 8, 2022

And when your organization grows rapidly or changes its organizational structure, you likely need to develop and document your processes so new colleagues can understand how to use them or re-engineer them to reflect your current organizational reality. As an owner, they document the process and train colleagues to use the process correctly.

Data Visualization 84

Data Visualization Reporting Tools Feedback Software Analytic Tools 84

eG Innovations

MARCH 31, 2022

To find out details of the eG Enterprise CLI, please see our documentation covering: What is eG CLI? Analytics: Supports operations including: query and pull data, such as threshold levels, alarm counts, top N applications, historical resource usage, diagnostic, and root-cause data ( see documentation for more details ).

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization User Testing 52

ProductPlan

FEBRUARY 15, 2022

This article explores the skills and characteristics of excellent product operations personnel. Is the role of product operations about building and documenting processes—guided by the needs and requirements of product? Or is it about refining, documenting, and shepherding the ongoing use of established processes?

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Userpilot

DECEMBER 22, 2023

AI-writing assistants are excellent tools for repurposing product documentation and content or refining existing microcopy. For instance, you can take a section from product documentation, make it more concise, and adjust the style and tone of voice. It walks the users through the key features, dashboards , and reports.

Analytic Tools 96

Analytic Tools Feedback Software UX Data Visualization 96

Userpilot

MARCH 17, 2023

In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. Userpilot can help you perform customer needs analysis with in-app surveys, advanced segmentation options, and an NPS dashboard. Userpilot NPS dashboard. Userpilot NPS dashboard.

Data Visualization 92

Data Visualization Customer Feedback User Friction User Testing 92

Userpilot

MARCH 16, 2023

This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. UserGuiding’s dashboard. Userpilot Userpilot’s dashboard. Appcues Appcues’ dashboard. Chameleon Chameleon’s user onboarding dashboard. How much does UserGuiding cost?

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Reporting Tools 89

Atlassian

FEBRUARY 9, 2022

Related Article. From the start, we knew this was an opportunity to build a system that provided plenty of useful analytics, and we needed a way to see them, so we developed a reporting dashboard.”. The reporting dashboard provides a wide range of statics and figures, presented both visually and numerically. By Atlassian IT.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Userpilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Upcoming new features & event analytics dashboard in Userpilot. It should include knowledge base articles, FAQs, video tutorials, step-by-step guides, and best practice documents.

Data Visualization 83

Data Visualization Feedback Software Analytic Tools Customer Experience 83

Revulytics

DECEMBER 19, 2017

The Java SDK and documentation are available at [link]. In this article, we will take a look at the new Java reporting capabilities made available with this release. New Java Reports in the Dashboard. Filter Dashboard Reports by Java Properties. More information on ReachOut variables can be found in this KBase article.

Data Visualization 54

Data Visualization Reporting Tools Analytic Tools Dashboard 54

Userpilot

MARCH 31, 2023

To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard. A dashboard gives an overview of your key customer metrics and visualizes trends in metrics like churn rates using simple charts.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Feedback 93

The Product Coalition

FEBRUARY 28, 2022

In this article, we will focus on the 1st question. Did the user click on the help documentation? <- Target column to predict I have tried to keep the technical part below simple to keep the scope of the article reasonable. Something to consider for another article. Recommend the type of proactive action to take?

Artificial Inteligence 139

Artificial Inteligence Data Visualization User Testing Analytic Tools 139

Product Management Lessons from the Trenches

JULY 10, 2018

Review your advertisements, walk through the purchase experience, install and use the product, reach out for help via the support experience, read the documentation, etc. Review company documents and presentations. Do your research. Read about the industry, competitors, customers. Work with the product.

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

The Product Coalition

MARCH 15, 2023

This can be done by collecting documentation like a Passport or ID card. To calculate: How to track feature adoption rate on UXCam To easily keep a dashboard of feature adoption on UXCam, set up custom events and create a dashboard to track it. UXCam automatically captures screen names, making it faster for you to access data.

Onboarding KPIs 123

Onboarding KPIs Analytic Tools Research Software Data Visualization 123

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. If you are looking for ways to use Airtable for employee onboarding this article doesn’t cover that. The menu on the dashboard opens up and moves along as a user progresses with onboarding.

Customer Experience 93

Customer Experience Analytic Tools Customer Feedback Data Visualization 93

People-First Product Leadership

SEPTEMBER 17, 2023

I created an onboarding document to help frame the work, people, and history the new PM would encounter during their first 30, 60, and 90 days. While there are numerous articles on how to tackle your own 30, 60, 90 days at a new organization, this post will help you onboard a new team member or your own boss.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Userpilot

OCTOBER 20, 2023

Social media mention/reach reporting dashboard. Look at the feedback data from your sentiment analysis to identify content gaps, prune confusing articles, and find opportunities to improve. Userpilot’s NPS dashboard shows you all the data and responses in one place: Get your free Userpilot demo today! Source: Brand24.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Modus Create

AUGUST 29, 2022

In this article, we explore the process for migrating Jira and Confluence to Cloud, based on our experience helping several large organizations successfully migrate to Cloud. Since we first published this article a few years ago, Atlassian has released the handy Jira Cloud Migration Assistant to handle migration in many use cases.

Data Visualization 52

Data Visualization Customer Experience Technical Review User Testing 52

Userpilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! Other tools, like Userpilot , display all the data you need in dedicated dashboards so the amount of work you have to do manually is very limited. NPS dashboard in Userpilot. Let’s dive in!

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Feedback 82

eG Innovations

MARCH 24, 2022

Customers often use this report in conjunction with other similar reports to routinely audit and document to demonstrate systematic by process maintenance is in place and is successfully occurring. Indeed, it’s common for customers to leverage our “booklets” feature to fully automate the documentation of pro-active routine maintenance.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience User Testing 52

Intercom, Inc.

APRIL 7, 2020

This way, they have the most important information they need when they log in to our dashboard – even if they don’t check their email, which we do update them continuously through our marketing automation solution.”. In fact, 37% of teams have posted additional help articles since the global crisis began.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

MARCH 31, 2023

In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. You can bring all your metrics and KPIs into one place with an analytics dashboard. NPS analytics dashboard – Userpilot. Hopefully, this article has helped you do that!

Data Visualization 88

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 88

Userpilot

OCTOBER 27, 2023

This is the main question that the article tackles. Most users prefer not to talk to support agents if they don’t have to, so providing a knowledge base with product documentation is an easy win. It asks users about their objectives and uses the information to personalize their onboarding and dashboard. PLG for enterprise?

Feedback Software 93

Feedback Software Embedded Analytics Analytic Tools Enterprise 93

Userpilot

MAY 22, 2023

This article guides you to make an excellent CX strategy with best practices and tips. Offer self-service support with an in-app resource center Customers have different learning preferences – some prefer learning by reading the documentation, while others favor watching videos. Let’s start! in the resource center.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Product Research 74

Department of Product

OCTOBER 26, 2023

In this article, a Google ML engineer explains everything you need to know about managing your data – and best practices for your product. Usage data pertains to the way a user interacts with a service. User data is specific to a user and includes personal information like email address, payment details and more.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

The Product Coalition

JULY 6, 2022

a few page document or deck that highlighted the problem we were looking to solve, and then explain some early concepts for how we could potentially solve the problem, and then I’d open it up to discussion. To open up that Business Intelligence (BI) dashboard one more time and sift through the numbers to look for that insight.

Data Visualization 106

Data Visualization Weak Development Team Technical Review Software Review 106

Userpilot

NOVEMBER 8, 2023

In this article, we'll explain what behavioral personas are, the invaluable insights , and how to use them to drive growth in your SaaS. TL;DR A user behavioral persona is a document representing a distinct group of users who share similar behaviors, motivations, and goals. Ready to get into it? Let's go!

Data Visualization 86

Data Visualization Analytic Tools Research Software Customer Experience 86

The Product Coalition

OCTOBER 19, 2022

The article here focusses on business criterion to use to better evaluate if a predictive model is ready for production and the associated risk when the predictions are wrong. This prediction is sent to the user via a dashboard or other user paradigms. A simple / practical framework is used to do this evaluation with three examples.

Data Visualization 119

Data Visualization User Testing Healthcare Analytic Tools 119

The Product Coalition

JULY 28, 2020

Product Analytics: Mixpanel event listing and analysis of product usage Google Analytics (GA) strategy for sales conversions Full Story/Heap/Segment.com session analysis to measure user behavior AB Testing and UX Enhancements based on data Product/UX Health Dashboards ( read about this here ) 4. Market Requirement Documentation b.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

Userpilot

JUNE 30, 2023

In this article, we’re going to examine Userpilot’s resource center editor in depth. This information might include product documentation, tutorials, FAQs, and other types of helpful content. Interactive checklist: Rather than reading through yet another article, an interactive checklist module will motivate users.

Analytic Tools 90

Analytic Tools Embedded Analytics Data Visualization User Testing 90

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! Serves as documentation for the launch process, making it easier for teams to replicate successful launches. Your SaaS may also have a product launch manager , but I feel you wouldn’t be reading the article if that is the case.

Product launches 84

Product launches User Testing Product Research Analytic Tools 84