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23 Best User Experience Research Tools of 2024

Userpilot

These tools can provide you with the qualitative and quantitative data you need to understand how your customer behaves in your product, so you can make the necessary changes to improve their experience. This article will highlight 23 of the best UX research tools available in 2024.

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17 UX Design Principles to Follow for Creating a Great User Experience

Userpilot

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in!

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How to Deliver a Better Product in Terms of Usability and User Experience?

Userpilot

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ?

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13 Best Customer Self-Service Portals to Enhance Customer Experience

Userpilot

Document360 for teams who only need a tool to create and publish resources and documentation. Self-service options can include product documentation, educational resources, community forums, help articles, FAQs, and AI chatbots. Zendesk dashboard. Freshdesk dashboard. Article analytics. AI-based automation.

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How to Provide End User Support Effectively? [+ Strategies & Examples]

Userpilot

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. In this article, we’ll show you how to offer support effectively and on a scale! In this case, you get to support the user without involving anyone from your team.

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In-App Resource Center for SaaS: A Complete Guide [+ Examples and Tools]

Userpilot

How do you build an in-app resource center that gives customers a valuable self-service experience ? In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. Here’s why: It improves the user experience.

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Userpilot for Customer Satisfaction: Features, Pricing, and Review

Userpilot

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Self-help resource center : An intuitive self-service support that quickly guides users to solutions – reducing friction and providing timely assistance for a better user experience.