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How to Wow a Customer and Win Their Loyalty [With Examples]

Userpilot

In this article, we’re going to show you how optimizing the customer experience can create a more personal connection that leads to repeat customers! In another vein, you could request their email when sending the newly-released eBook so you’re able to reach them with your company newsletter.

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In-App Messaging

ProductPlan

But for information that needs to be referenced continually, a support article or email might be a better option. If you display the former in a toast message or only make the latter available as part of a product tour, you’re creating a bad user experience.

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The Ultimate List of Product Experience Resources for 2021

Gainsight

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. In-App Engagement Kit (ebook). 3 PX Strategies To Give Users A Seamless Product Update Experience.

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Do Your Customers Really Want to Pay Less?

The Product Coalition

That’s the magic of a great user experience. Since there are many articles about making things simpler, I want to put the focus here on making things more valuable. Layer 1: Your Customers We always try to make things simple for our customers, while preserving the value. Do Your Customers Really Want to Pay Less?

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5 User Pitfalls to Avoid

The Product Guy

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem.

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PX for Multi-Product Companies

Gainsight

In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. You can use the user experience to fuel your decisions. That all sets your team up for more successful product launches and a better user experience.

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4 Ways a Product-Led Approach Can Reduce Your Customer Acquisition Cost

Gainsight

In this article, we dig into the product-led approach and list the four ways it can lower your customer acquisition costs. By enhancing the user’s experience, you can pave a path to more income. In fact, 87% of business leaders say customer experience is their No. What is customer acquisition cost? 1 growth engine.