Intercom, Inc.

JANUARY 28, 2020

In fact, with Intercom acting as the central solution for customer communications, GetAccept has been able to grow revenue by 450% in the last year alone, serving more than 25,000 users in over 2,000 different enterprise companies worldwide. A centralized solution. After implementing Intercom, conversations grew 10x and continue to grow.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Intercom, Inc.

DECEMBER 5, 2019

Over this same period, one tech company has emerged to become similarly entrenched in the everyday life of people around the globe. What can we, in the SaaS sector, learn from one of tech’s true behemoths? Here’s Matt again: “Working that message down into something very succinct, very clear, is hard work.

Feedback Software 118

Feedback Software Artificial Inteligence Reporting Tools Technical Review 118

Atlassian

FEBRUARY 9, 2022

Subscribe to Work Life Get stories about tech and teamwork in your inbox Subscribe. Related Article. Some customers, especially those at Atlassian, prefer to work directly in Jira Service Management due to its more intuitive UI. Someone with an issue to raise just sends a message our way via the #help-it Slack channel.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

eG Innovations

MARCH 2, 2023

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. The article, Synthetic Monitoring of Microsoft Azure DaaS (Desktop as a Service) may be of interest.

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

Userpilot

MAY 8, 2023

This article will go over 10 different challenges across product, sales, and general business to help SaaS businesses identify (then overcome) these obstacles! TL;DR Software companies are facing a wider array of challenges due to the increasingly saturated and competitive nature of the SaaS industry.

Analytic Tools 95

Analytic Tools Research Software Data Visualization Onboarding KPIs 95

Userpilot

OCTOBER 27, 2021

But rest assured, the two are not interchangeable, and in this article we’ll clearly lay out what the differences are and how to choose the best DAP for your company’s user onboarding needs. At its core, WalkMe is an enterprise solution for employee onboarding. Communicate with users via in-app messages and notifications.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

JANUARY 31, 2023

GET your own copy of the new client onboarding checklist template In this article, we’re going to explore core aspects of the client onboarding process, map out what you should include in a client onboarding checklist, and specific tactics for success. That starts with clear product positioning and unambiguous messaging.

Onboarding KPIs 95

Onboarding KPIs User Testing Analytic Tools Feedback Software 95

TIBCO - Thought Leadership

SEPTEMBER 7, 2020

The current champions use TIBCO technology to effectively connect their real-time data and enhance its intelligence to deliver championship performances. . This article from Harvard Business Review lays out 10 steps that will help you navigate and improve your organization’s cultural shift. Not a TIBCO Spotfire user?

Data Visualization 52

Data Visualization Analytic Tools Technical Review Certifications 52

Userpilot

NOVEMBER 17, 2021

This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. The benefits of going with WalkMe include its code-free Editor, large support network, strong feature adoption results, and reduction of technical support tickets. Impressive?

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Reporting Tools 93

Userpilot

NOVEMBER 15, 2021

In-app messaging. In-app messaging can be used to announce new features, send activity alerts, or improve user onboarding via modals, tooltips, and other elements. Being UserGuiding's enterprise tier, the plan comes with customizable CSS and free coaching described as "highly personalized learning experiences."

Analytic Tools 90

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 90

Userpilot

JANUARY 22, 2024

These are the main questions we discuss in this article. In SaaS, the low-touch and hybrid models are more popular, while enterprise software – very high-touch, so consider your industry when choosing the model. Let’s get right into it! The choice should also reflect customer preferences.

Analytic Tools 85

Analytic Tools Feedback Software User Testing Customer Feedback 85

Userpilot

JUNE 4, 2021

Although there are many other great digital adoption tools (like Appcues or Chameleon), we think that these 5 are the biggest WalkMe alternatives for several reasons that we will cover throughout the article. Because of its strengths and powers, WalkMe is a great tool for big enterprises. You would need to change your code again.

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59

Userpilot

FEBRUARY 21, 2023

In this article, we look at each product's key features, use cases, strengths, and limitations. The majority of Heap's clients are large enterprises, like Uber or Salesforce. G2 reviewers give Heap an average score of 4.3, Heap vs Pendo: Heap Review. Heap vs Pendo: Heap Review. Dashboard in Heap.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Userpilot

MAY 7, 2021

For SaaS businesses, solutions like these will save money hiring an expensive support team, prevent support agents from quitting due to answering repetitive questions, reduce customer response times and better educate customers. As technology has advanced, the concept of self-service has moved to the software world as well.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

OCTOBER 11, 2022

Lead segmentation refers to dividing your collection of leads into smaller lists based on user activities or characteristics that you can use to send more persuasive messages. If you don’t separate your leads, you’re just sending everyone the same messages. Why is lead segmentation important? send segmented email campaigns.

Feedback Software 92

Feedback Software User Testing Data Visualization Customer Experience 92

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. Not everything Not everything involving data is owned by one person or team, even at a large enterprise company. involving data is owned by one person or team, even at a large enterprise company. Generating data is easy.

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Data Visualization UX Analytic Tools Reporting Tools 137

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. This is by clearly communicating the value of their product and reviewing its alternatives using its authority. Monday’s multiple use cases.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

eG Innovations

MARCH 31, 2021

Additionally, we will be able to see the adoption or the rejection of new technologies over time. 1 Windows RDS is the most commonly used digital workspace technology. 3 Container technologies are generating a surprising amount of interest for digital workspace technologies. Register for the webinar.

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98

UX Studio: Product Management

JANUARY 11, 2022

This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. Besides, we answer the following popular questions in this article: How much does it cost to work with a Webdesign Wien agency? UX studio Vienna Pixel Kodlogy Technologies GmbH Myna Nanoware Media.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Userpilot

APRIL 29, 2021

These features are more than in-app messages. Behavior-responsive messaging. Userpilot offers two subscription plans to choose from Growth (starts from $249/mo) and Enterprise (starts from $749/mo). Walkthroughs and targeted messaging. Inline Manual offers two subscription plans: Standard Pro and Enterprise.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

SEPTEMBER 22, 2021

In this article, we discuss what engagement tools are and why you need them for your SaaS. Poptin's best solutions include: Smart pop-ups – create pop-ups to display the right message at the right time for the online visitor. It can be integrated with your tech stack easily. Source: Premio.io. In-app engagement tools.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

ProductPlan

APRIL 29, 2022

This article describes the four different types of product launches and how their differences impact their expectations and execution. This means the messaging and marketing focus on educating the market about what differentiates their new product from the available alternatives. This is especially prevalent in enterprise settings.

Product launches 52

Product launches Research Software User Testing Differentiation 52

Userpilot

MARCH 5, 2024

This article explores the top behavioral analytics tools to help you choose the right one for your needs. Does it require technical expertise to add it to your product? Userpilot – the best user behavior analytics software for web apps Userpilot is a product growth and digital adoption platform for large and small enterprises.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

DECEMBER 9, 2021

Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article. While not technically a part of the positioning process, successful positioning is not possible without researching the market.

Research Software 96

Research Software Feedback Software Analytic Tools Positioning 96

Usersnap

SEPTEMBER 19, 2023

AI can decrypt feedback messages with the speed and precision of a superhero. By utilizing AI to analyze diverse data sources like social media posts, customer reviews, and call transcripts, the company can uncover hidden patterns and subtle correlations hidden large datasets that are often elusive to manual scrutiny.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

UX Studio: Product Management

JANUARY 8, 2021

If you search for the top app designing companies online, you will notice multiple articles listing different agencies. Besides, in this article, we provide you exclusive tips on: How to choose the right app design company to work with. Message us , and we will be in touch with you to arrange a consultation with our experts.

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

eG Innovations

MAY 22, 2020

I recently published an article on Citrix Performance Analytics (also called Citrix Analytics for Performance), part of the Citrix Analytics service in Citrix Cloud. In this article, i will analyze where Citrix Performance Analytics fits in relative to other Citrix performance monitoring and management tools in the market.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools User Testing 59

Userpilot

SEPTEMBER 22, 2023

Looking for an effective In-app messaging tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your In-app messaging needs. Looking for A Better Alternative for In-app messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 8, 2024

In-app messaging tools are powerful communication channels that improve app retention and enhance brand loyalty. As smartphones increasingly become central to the routine life of the modern person, in-app messaging enables you to engage your audience with just-in-time support. Firebase – best platform for technical teams.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Reporting Tools 94

eG Innovations

DECEMBER 16, 2021

This article outlines the key differences, examples, advantages and disadvantages for each cloud computing service model so you can choose the best option for your application’s needs. Enterprise resource planning (ERP). The technical stack (e.g., The “platform” in PaaS refers to the complete “tech stack” ecosystem.

Analytic Tools 59

Analytic Tools Data Visualization Software Review Customer Experience 59

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast. There is a lot more ADM can do, if you want to read more I suggest visiting this article: [link].

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

FEBRUARY 9, 2022

This article covers everything you need to know about building the best user onboarding experiences for new users. That being said, the main focus of this article will be on onboarding new users, which is sometimes referred to as “primary onboarding.” Segment your users and make your in-app messaging relevant.

Analytic Tools 91

Analytic Tools Research Software Onboarding KPIs Customer Experience 91