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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide.

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How Automatic Speech Recognition Drives Future Voice Technology

The Product Coalition

Thanks to the ongoing development of Automatic Speech Recognition technology, we are rapidly approaching the potential future scenario. As is often the case with technology, our question is “what’s next?” ASR (Automatic Speech Recognition) is the technology that facilitates this change. The answer is the human voice.

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How to learn product

The Product Coalition

Who is this article for? Find out that the role exists Too many people, including some in IT itself or studying a CS-related programme, are confused and unclear how products are built in this day and age. Books Software Project Survival Guide ?—?Steve your auntie) So, let’s get started. in UX, Product, whatever?—?when

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Guide to Knowledge Base Creation For SaaS: Steps, Best Practices, and Tools

Userpilot

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Play video tutorials directly in-app.

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Navigating the future financial landscape

UX Planet

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Rapid technological advancements impacting features. Technological disruptions impacting the fintech landscape. Basic financial reports.

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Product Analyst: Responsibilities, Skills, and Requirements

Userpilot

In this article, we’ll cover the responsibilities of a product analyst, the skills needed in the current job market, and the prerequisites. A product analyst needs to have the following skillsets: Technical skills: data analysis , data visualization, statistical analysis, and technical tools. Let’s dive in!

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Customer Experience Gaps in SaaS: How to Close Them

Userpilot

An experience gap can be created due to several factors, such as: – Misunderstanding your customers and their expectations. – Providing an incoherent customer experience due to the lack of an omnichannel strategy. – Study customer interactions to determine usage patterns. What are customer experience gaps?