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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide.

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How to Become a Technical Program Manager

The Product HQ

Becoming a technical program manager is a dream for many. Technical program managers are the ones who handle all technical projects for their respective organizations. A reliable technical program manager oversees a program from initiation to completion.

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A Sprint Review without Stakeholders?

The Product Coalition

TL; DR: A Sprint Review without Stakeholders There are plenty of failure possibilities with Scrum. A Sprint Review without stakeholders may create an unhealthy bubble for the Scrum Team due to the disconnect, thus resulting in lower effectiveness. Shall I notify you about articles like this one?

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How Automatic Speech Recognition Drives Future Voice Technology

The Product Coalition

Thanks to the ongoing development of Automatic Speech Recognition technology, we are rapidly approaching the potential future scenario. As is often the case with technology, our question is “what’s next?” ASR (Automatic Speech Recognition) is the technology that facilitates this change. The answer is the human voice.

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Conversational support isn’t just a nice-to-have – it’s make or break

Intercom, Inc.

Study after study shows how important a great customer experience is to today’s consumers. This is the final post in our series exploring the findings from Drive Conversational Experiences for a Future-Ready Customer Support Strategy , a commissioned study conducted by Forrester Consulting on behalf of Intercom in April 2021.

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Tools of the Trade: A Look at Pendo’s Discovery Tech Stack

Product Talk

It’s not about finding the right tech stack; it’s about finding the tech stack that works for your team. When it comes to the tools that support your continuous discovery, it’s not about finding the right tech stack. It’s about finding the tech stack that works for your team. Tweet This.

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5 code review best practices

Atlassian

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. In 1988, Hewlett Packard (HP) conducted an internal review of their software development processes and set a target to improve their code quality tenfold. Create a code review checklist. Introduce code review metrics. Related Article.