Intercom, Inc.

NOVEMBER 30, 2021

Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. “The real value support software offers is in the approach it enables and how it impacts the customer and team experience” But here’s the thing: a toolset is not a strategy.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

JANUARY 9, 2024

In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. Study behavior trends to highlight any UX designs users avoid. Review and analyze to identify improvement opportunities. Don't worry, we've got all the answers.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

NOVEMBER 6, 2023

An experience gap can be created due to several factors, such as: – Misunderstanding your customers and their expectations. – Providing an incoherent customer experience due to the lack of an omnichannel strategy. – Study customer interactions to determine usage patterns. What are customer experience gaps?

Customer Experience 102

Customer Experience Feedback Software Customer Feedback Data Visualization 102

Userpilot

OCTOBER 6, 2023

case studies, alternative pages, etc.). Review stage (BoFu). By providing value to a broad audience via channels like blogs, social media content, ads, and online communities—just like the article you’re reading right now. Intent stage (MoFu). The stage where a lead becomes a free trial user. Source: Hubspot.

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

AUGUST 23, 2023

In this article, we’ll cover the responsibilities of a product analyst, the skills needed in the current job market, and the prerequisites. But aspiring students are advised to study the following under a bachelor’s degree – business management, statistics, economics, or computer science. Let’s dive in!

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Userpilot

JANUARY 8, 2024

This article shows you how. Promote your case studies with paid ads on social media Case studies make a good customer acquisition strategy because they showcase how your best customers reached business success with your tool. Potential users will see themselves in the case studies and be encouraged to use your solution.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too.

Article 82

Article Feedback Software Research Software User Testing 82

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

JUNE 11, 2021

This is where analytics software comes in. In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. What types of Analytics software does every SaaS business need? Traffic analytics software for SaaS.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

APRIL 3, 2024

In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you! This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Case studies. Create tooltips code-free with Userpilot.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Lenny Rachitsky

FEBRUARY 13, 2024

Below, based on her work and the latest research, Kristen shares the most in-depth and actionable guide I’ve come across on how to execute a pricing study (spoiler alert: there is way more than Van Westendorp). At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies.

Data Visualization 104

Data Visualization Product Research User Testing Research Software 104

freshtrax

FEBRUARY 21, 2023

Although the number of tourists has plummeted in the past years due to the pandemic, the percentage of foreigners in Tokyo has been increasing since 2014 with internationalization rapidly progressing in the city. Nondo was born in Zambia, was a first-class architect in South Africa, and has studied service design in both Japan and the USA.

Research Software 52

Research Software Technical Review UX Data Visualization 52

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. Help Center Software exists to solve this problem. And how do you go about choosing a good software solution from all the options on the market? What is Help Center Software? What is Help Center Software? Sound familiar? Userpilot 2.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

NOVEMBER 17, 2021

After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. In many cases, this means training employees on how to use software that’s part of their job.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

SEPTEMBER 24, 2020

And no wonder: it was developed on the basis of studies from 1999 to 2002, Fred Reicheld and his team found a strong correlation between company growth rates and Net Promoter Scores in a variety of sectors. What to Look For in NPS Tools & Best NPS Software. Userpilot NPS. Alternative NPS Tools. What to Look For in NPS Tools.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Software Review 98

The Product Coalition

SEPTEMBER 8, 2022

I thought we were in good shape, given that this was the next release of an existing software product. In the software or digital world, it’s about managing code, the product, through the steps of its lifecycle from ideation to sunset. A path that shortens time to results, accelerates growth and reduces waste due to rework.

Software Review 105

Software Review Product Research Onboarding KPIs Government 105

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Seamless integration with accounting software and the ability to generate tax reports easily would ensure a straightforward and efficient tax experience.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Reporting Tools 87

UX Studio

APRIL 10, 2018

In this UX case study we show how we designed Sport360.fit. This UX case study will walk through all the challenges and learnings this project presented. So why mention cultural differences in a UX case study? Category label on an article card with (left) and without character spacing (right). The scope & the team.

Magazine 66

Magazine Feedback Software Research Software User Testing 66

PMLesson's Ace the PM Interview

DECEMBER 27, 2021

In this article, we'll talk about why resumes matter, what Google looks for in your resume, some concrete tips to improve your resume, and several example resumes of candidates who have gotten the job at Google. A team member at Google reviews all the applications submitted to their job postings and scans resume to see if there's a good fit.

Technical Review 98

Technical Review Software Review User Testing Customer Experience 98

Userpilot

NOVEMBER 28, 2022

In this article, we’ll show you: What customer churn is and why it matters. For one, churned users leave negative reviews. Here’s why: Churned users leave negative reviews. Unhappy customers leave negative reviews and warn others about their bad experience with a product or service.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

DECEMBER 20, 2022

Key consideration stage KPIs are pricing page clicks, case study views, and the number of demos requested. Key loyalty stage KPIs are net promoter score and the number of reviews or recommendations given. They refer your product to others through word-of-mouth or online reviews and bring in a crowd of new users or visitors.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

NOVEMBER 28, 2022

This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. Customer reengagement software to consider: Userpilot, Drip, Hubspot. Churn can sometimes be involuntary—where users leave your platform due to payment issues, system errors, etc.

Feedback Software 98

Feedback Software Analytic Tools User Friction Customer Feedback 98

The Product Coalition

NOVEMBER 2, 2022

Read this article to learn how to build an Instagram-like app in five steps. A global market study by DataReportal found that 4.7 The main thing is to implement unique features in your software product. As the project developed, new features made the software a unique and almost universal solution for individuals and businesses.

Analytic Tools 111

Analytic Tools Research Software Feedback Software User Testing 111

The Product Coalition

MARCH 18, 2021

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform? billion in 2020 to $307.3 billion by 2026. billion by 2026.

Feedback Software 130

Feedback Software Research Software Reporting Tools User Testing 130

UX Planet

DECEMBER 11, 2023

CDI Student Review(s): My friend Aliena Cai featured a review of CDI on her youtube channel last year. Thankfully, they haven’t changed their pricing for more than 2 years (the bundle used to be $949 at the time of Inga’s review, then $999, then it increased to its current price sometime around autumn 2021).

Technical Review 69

Technical Review Certifications Software Review Feedback Software 69

The Product Coalition

SEPTEMBER 29, 2022

I am so sorry but this article might make you rethink some organizational decisions you have made in the past. We try to understand user’s habit, their triggers, and what makes them click and tick ( watch out for an article with this article). A good tool we can use to study that is the Nir Eyal’s hook framework.

Feedback Software 105

Feedback Software Research Software User Testing Technical Review 105

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Userpilot

APRIL 21, 2024

build in-app experiences that increase product adoption and retention without coding). It also includes case studies illustrating the benefits of the tool. The content is SE optimized, and if you run an SEO-related query on Google, there’s a big chance you’ll find an Ahrefs article in the top five.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

The Product Coalition

MARCH 23, 2022

The article discusses an approach to solving the “Cheaper/Faster/Better” problem from the lens of Vertical Integration. While this article focuses on startups in B2B markets, we can extend it to B2C and B2B2C, while some considerations might be different. I apply this lens to a startup that develops solutions in the health-tech market.

Startups 126

Startups Fractional CTO Technical Review Software Review 126

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Customers could churn due to one of the following reasons: Product-market fit failure: This is one of the biggest reasons for churn and something that most startups deal with. What is customer churn?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. When is the last time you bought something online without reading any reviews?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JANUARY 3, 2023

This article will discuss 10 actionable strategies to help you drive more customers by improving MQL to SQL conversion rate. MQL is a potential customer fit for your business, reviewed by the marketing team. The marketing team reviews and confirms the MQL before sending it to the sales team. Asking for reviews.

User Testing 98

User Testing Feedback Software Research Software Customer Experience 98

Userpilot

NOVEMBER 9, 2023

Monitoring online reviews on sites like G2 and Capterra (for SaaS) to understand customer expectations and see where your product is lagging. Since you’ll need reliable software to perform many of these tactics, why not book a Userpilot demo to see how you can elevate the product experience? Checking reviews on G2.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Feedback Feedback Software 105

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. In this project, we redesigned the information architecture of the cloud-based permission system for Hungary’s best-known architectural design software. How we created role personas. The project.

Research Software 46

Research Software Feedback Software Information UX 46

Userpilot

JULY 27, 2021

Ask promoters to review your product on important platforms like G2 and drive social proof. Use Userpilot to build in-app NPS surveys without coding, analyze responses and launch in-app experiences meant to improve customer satisfaction and drive growth. UI feature tagging and tracking without needing to code using Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

JULY 18, 2022

The six sources for performing customer loyalty analytics are the customer retention rate, repeat purchase rate, Net Promoter Score , customer satisfaction score, customer effort score, and reviews and ratings. You could, for instance, ask customers about their satisfaction with customer service or the helpfulness of certain help articles.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98