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Document Automation in Insurance Claims Processing

The Product Coalition

Processing claims entails interacting with frequently unhappy people who had an undesirable experience and impacts their overall satisfaction. As a result of their unsatisfactory final claims processing experience, EY discovered that nearly 90% of insurance clients consider switching their insurance provider.

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How to Develop a Fintech App: Features, Trends, and Costs

The Product Coalition

At the beginning of this century, the term was used mostly for enterprise solutions, but with time, more customer-focused solutions appeared on the market. Today, the main goals of fintech are to facilitate the interaction with finances and to improve the relationship between financial institutions and customers.

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Digitally Transforming Language, One Buzzword at a Time

ProductCraft

Digitally Transforming Language, One Buzzword at a Time. 6:32AM Local Time. I know that last week we talked about ideating on the blockchain and how to engage our customers utilizing AI, so your bandwidth might be low. Uber of Languages …………………. 9:26AM Local Time. 4:57AM Local Time. Best Practices.

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Product Briefing – October 12, 2023

Department of Product

Knowledge Series #9: How to segment customers – practical tools and frameworks explored. Rather than continuing with a temporary remote-work policy and postponing longer-term decisions, the company declared it was going virtual-first. Google is experimenting with a new feature for folks with tab management problems.

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APIs for IT Monitoring Solutions

eG Innovations

The majority of monitoring and management solutions used in enterprises provide their customers with APIs (Application Programming Interfaces) and a CLI to facilitate DevOps type workflows. This integration minimizes user intervention in the configuration of the monitoring system. The API supports customized bulk calls.

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Wikimedia Foundation COO Janeen Uzzell on future-proofing history

Intercom, Inc.

This time around, we’ve had the absolute pleasure of delving further into these as she walks us through her mission for the Wikimedia Foundation and her fight towards knowledge equity. If you’re short on time, here are some quick takeaways: Historically, the privileged have been the gatekeepers of information. We were 300,000 at GE.

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13 Emerging Customer Service Trends to Follow in 2023

Userpilot

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.