Intercom, Inc.
OCTOBER 21, 2021
?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small.
Modus Create
MAY 26, 2021
As part of a recent customer engagement, we were tasked with defining a naming convention for GitHub repositories. Up to this point, each project team had used whatever convention (or none) they liked to define the repository name, leading to a situation where there was a lack of consistency across the GitHub organization.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Product Culture
FEBRUARY 29, 2024
Smart product people do discovery with customers. For more information about our privacy practices please visit our Privacy Policy here. Just like with customers, you want to learn about stakeholders’ jobs, needs, wants, motivations, challenges, and pet peeves to inform your product decisions.
Amplitude
DECEMBER 2, 2020
That’s why customer experience, or CX, has become a defining factor of business growth. According to Gartner’s Customer Experience Survey , 73% of buyers claim CX is the #1 factor in loyalty—and loyal customers are five times more likely to purchase again. Data Management: Using Reliable Customer Data.
The Product Coalition
MAY 5, 2022
They make their users’ lives better in some way and they do it better than anyone else. As a Product Manager, I’ve built my career on building tools and experiences that not only make people’s’ lives simpler, but bring them a little joy along the way, too. How much time and effort will it take to build a solution?
Product Culture
APRIL 19, 2023
As savvy Product people, we are eager to talk to customers, but it’s hard. Working with Sales or Support to identify good candidates, sending emails, following up to schedule time, writing a script, collecting and analyzing the data. For more information about our privacy practices please visit our Privacy Policy here.
Product Culture
AUGUST 16, 2023
Sometimes you get roadmap “special request” for just one customer, partner or potential sale. For more information about our privacy practices please visit our Privacy Policy here. Create an experience where developers, analysts and the business can collaborate on building scaling applications through intuitive process design tools.”
Expert insights. Personalized for you.
129 
Let's personalize your content