Customer Experience Naming Policies User Testing 
The Product Coalition
MAY 5, 2022
They make their users’ lives better in some way and they do it better than anyone else. As a Product Manager, I’ve built my career on building tools and experiences that not only make people’s’ lives simpler, but bring them a little joy along the way, too. How much time and effort will it take to build a solution?
Intercom, Inc.
OCTOBER 21, 2021
?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small.
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Modus Create
MAY 26, 2021
As part of a recent customer engagement, we were tasked with defining a naming convention for GitHub repositories. Up to this point, each project team had used whatever convention (or none) they liked to define the repository name, leading to a situation where there was a lack of consistency across the GitHub organization.
Product Culture
MAY 17, 2023
Successful product people work hard on market fit: What problems might lead customers to test or buy their product? How many customers would potentially do the same? For more information about our privacy practices please visit our Privacy Policy here. It’s all hypothesis until fit happens. Tell me a story.
Product Culture
APRIL 19, 2023
As savvy Product people, we are eager to talk to customers, but it’s hard. Working with Sales or Support to identify good candidates, sending emails, following up to schedule time, writing a script, collecting and analyzing the data. How can you fit all of that into your week? Don’t wait until you have a research question.
Intercom, Inc.
APRIL 22, 2019
Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.
Userpilot
JULY 10, 2023
Do you think that leading questions should always be avoided in customer surveys? However, you should use them carefully only in certain contexts to get the most actionable insights from your customers. TL;DR Leading survey questions prompt users to give a predetermined response to customer surveys.
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