Mironov Consulting

APRIL 7, 2018

I speak/write incessantly about the importance of product managers talking directly with their users and buyers (collectively “customers”), not mediated through Sales, Marketing, Customer Success, User Experience, or stray notes posted to Salesforce. They get their market information second-hand.

User Testing 99

User Testing Customer Feedback Customer Experience Research Software 99

Mind the Product

SEPTEMBER 7, 2018

Over time, this principle became the norm, and sharing knowledge became standard between practitioners. Manipulation to influence policy with Cambridge Analytica: a company that used personal information harvested from more than 50 million Facebook profiles to target users and influence the 2016 US elections.

Software Review 131

Software Review Technical Review Development Team Review Weak Development Team 131

Intercom, Inc.

SEPTEMBER 17, 2020

Short on time? Kyum’s ambition is to foster empathy among their users so that the platform can help employees and employers alike. Blind operates on the basis of self-moderation, first and foremost , and verified users are quick to step in when something is amiss. I know we chatted with you before as part of our H.O.M.E.

Technical Review 210

Technical Review Customer Experience Customer Feedback Information 210

PMLesson's Ace the PM Interview

APRIL 6, 2020

Given how new and versatile the role is, product marketing management is also probably the least standardized role in tech companies, which makes the process of becoming a PMM quite obtuse and vague. The part that makes product marketing management different from other marketing roles is the technical (aka “product”) piece to the equation.

Product Marketing 78

Product Marketing Technical Review User Testing Marketing 78

Intercom, Inc.

DECEMBER 21, 2021

We’re not exactly sure how, but yes, it’s that time of the year again. Farhan Virji , Vice President of Customer Happiness at Later. Code for America’s Amanda Renteria on defining the citizen experience. And the timing couldn’t be more urgent. And what a year it has been! Amanda Renteria , CEO for Code for America.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

PMLesson's Ace the PM Interview

MARCH 21, 2022

An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. Different software engineers work on different kinds of technical projects. Soft skills, such as communication, conflict management, and leadership, play a more vital role than hard, technical skills.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

The Product Coalition

SEPTEMBER 2, 2019

It’s obvious that these tools were developed with little or no customer participation. Customers didn’t understand the app’s value, and sales were low. But it’s possible to avoid this outcome with a crucial and effective methodology called customer development plan. the product/market fit.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers® Insurance serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 85

User Testing Research Software Product Research Feedback Software 85

The Product Coalition

JULY 10, 2020

TL; DR: Agile Laws and Remote Agile On numerous occasions in the recent past, working with distributed agile teams has amplified existing organizational, technical, and cultural challenges in many organizations. In a remote working situation, to make matters worse, there is a compound effect due to the increased communication overhead.

Agile 83

Agile Reporting Tools Feedback Software Systems Review 83

UX Studio: Product Management

SEPTEMBER 16, 2021

We have reviewed Berlin design studios’ competency, portfolios, and experience to define the best web design Berlin companies to work with. . As a design company with over ten years of field experience, we will share our expert tips on what you should know and check before selecting a design partner.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

eG Innovations

NOVEMBER 30, 2021

Since early 2020, there has been a massive growth in the number of active Microsoft Teams users and organizations deploying Teams; now, there are more than 200 million monthly active users across the globe. Multimedia processing, however, can quickly send the end-user experience south. Optimized Delivery of Teams.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Software Review 52

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

eG Innovations

FEBRUARY 25, 2019

The severity of lost productivity and revenue is mainly determined by the time it takes to resolve an issue. Following these tactics will help you to become more efficient at diagnosing Citrix problems: Determine the scope of the problem: Does the user face an issue with a task they are trying to complete or all tasks? XenApp 7.6,

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization Systems Review 63

The Product Coalition

DECEMBER 5, 2019

Of course, there is no fun in readdressing the same issue several times, rephrasing it probably, if the solution is so obvious?—?from So, why not tell them how to do it ‘right’ all the time, thus becoming more efficient? This conviction will bring out his or her true colors over time inevitably. just to name a few.

Weak Development Team 87

Weak Development Team Reporting Tools Agile Customer Experience 87

ProductPlan

APRIL 25, 2019

Let’s review some of these project management principles and discuss how applying them can help product managers. Product-name ideas. Because project managers have limited resources (people, time, and budget), they know they often need to say no to these requests. Do you have the tools and time you need to complete these tasks?

Product Management 79

Product Management Product Manager Management Management 79

The Product Coalition

OCTOBER 1, 2022

The term insurtech is the merger of insurance and technology. But given the fact that this industry demands different touchpoints for its clients, it is only appropriate for insurance companies to make their services more accessible and in turn, keep track of their customers via mobile apps. trillion USD by 2025.

Data Visualization 172

Data Visualization Artificial Inteligence Development Technical Review 172

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. Wasted time means lost opportunities. Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few.

Research Software 77

Research Software User Testing Technical Review Product Research 77

ProductPlan

SEPTEMBER 2, 2021

This topic was top of mind as we reviewed the results of ProductPlan’s 2021 State of Product Management Report and discussed those findings during a webinar with Brittany Edwards of IncorpHERated. The numbers might indicate that women aren’t as interested in product jobs, opting for work outside of technology. Downstream Ramifications.

Leadership 81

Leadership Technical Review Reporting Tools Customer Experience 81

eG Innovations

AUGUST 4, 2022

Beyond the need for significant domain-knowledge to set up thresholds on most metrics, static metrics simply are not suitable for measures that vary with time or with server. Having to set thresholds manually for every single metric is a very time-consuming, monotonous exercise. Dynamic Thresholds.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

UX Planet

MARCH 2, 2024

Our design system standardized the way we create experiences globally Global adoption and implementation of the design system. Each team had its own interpretation of the brand’s digital guidelines to support their business, product, and user needs. For the record, I anonymized the name of our design system and the UI kit.

Feedback Software 74

Feedback Software Systems Review CTO Coach Data Visualization 74

eG Innovations

SEPTEMBER 25, 2020

One of the main benefits of Citrix Cloud is that by moving components like the Delivery Controllers, StoreFront servers, and SQL servers to it, you reduce the footprint within your own data centers, and the time it takes to manage, monitor, and keep those components up to date with frequent code and security patches. Slow User Logon Times.

Reporting Tools 40

Reporting Tools Data Visualization Customer Experience Software Review 40

Nulab

JANUARY 26, 2022

Employees want to be more flexible with how they spend their time, whether working from home a few days a week or taking full advantage of videoconferencing. Technology has made it possible for us to stay connected at all times, which means we can help colleagues with questions or urgent tasks even when we’re not physically present.

Research Software 89

Research Software Feedback Software Reporting Tools Technical Review 89

Intercom, Inc.

AUGUST 9, 2018

On the heels of launching Intercom’s newest feature, Custom Bots , I hosted Lili on our podcast. We talked about how bots and humans can work better together, when and how to give your chatbot a personality, and how the earliest chat experiences still inform what we build today. Short on time? The future of AI is bright.

Research Software 145

Research Software User Testing Data Visualization Customer Experience 145

Mironov Consulting

JULY 28, 2022

The Enterprise Sales/Solutions side of the organization [new sales, renewals, customer success/implementation, professional services, support escalations, account-based marketing] deals with one major customer at a time then mentally moves on to the next.   Customer support reps handle one ticket or issue at a time.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

UX Planet

FEBRUARY 13, 2024

TikTok , the most downloaded app of all time, broke a lot of design rules. Christopher Alexander Neighborhoods, towns, and cities from their literal names to their reputations are defined by what keeps occurring there. Or at least — it's true most of the time based on their reputation. which was a piece of genius design.

Research Software 66

Research Software Customer Experience User Testing Systems Review 66

The Product Coalition

MARCH 2, 2020

fostering personal agendas and local optimization efforts?—?manifest Often, these organizations were once created to train farm boys into assembly-line workers within a standardized industrial process churning out standardized products in the name of output optimization. Do you want to get this article in your inbox? Nice try #2.

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

eG Innovations

JUNE 7, 2022

Uncontrolled or untraceable changes to your monitoring configuration and interfaces can impact on your staff’s work routines and, ultimately, the ability of a business to deliver highly available applications and services to end customers and employees. At a minimum for a successful login, data to be captured includes: the name of the user.

Reporting Tools 52

Reporting Tools Data Visualization Systems Review Software Review 52

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. link] covers most of the FAQs about our licensing policy.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Userpilot

DECEMBER 17, 2021

Tiered pricing creates a natural upgrade path for customers which increases the probability of expansion revenue. Per-user pricing can bring in more revenue but it may also discourage companies from getting more licenses. Flat-rate pricing models make it clear how much customers are going to pay for your product.

Research Software 98

Research Software User Testing Strategy Customer Experience 98

PMLesson's Ace the PM Interview

JUNE 10, 2020

As Peter Thiel, founder of the data analytics company Palantir Technologies, once said, "'big data' really means 'dumb data.'" For example, a company like Amazon collects an enormous amount of customer data. Now, imagine our previously mentioned Amazon data scientist who's collected and analyzed a data set regarding customer purchases.

Data Visualization 52

Data Visualization Artificial Inteligence Analytic Tools Research Software 52

Business of Software Conference

MAY 21, 2020

We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. On the one hand you have the tech giants like Google and Facebook. On the other hand, you have the tech unicorns with billion dollar valuations; like Uber, Stripe, and Dark Trace.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

The Product Coalition

SEPTEMBER 20, 2019

Setting up User Analytics A quick start guide based on my experience in setting up a tracking and analytics framework for an early-stage consumer tech company. In this post, I write about the basics of “What to track” along with insights on selecting the right tools and metrics to analyze user data.

Data Visualization 68

Data Visualization Analytic Tools Research Software User Testing 68

eG Innovations

AUGUST 3, 2021

3 How could I monitor the end-user network, client, etc. But every time while talking with the user, they told me “My network is ok I tested it through streaming a video and it runs fine but the Citrix connection is slow.”. 4 Can eG Enterprise narrow down issues related to the user’s ISP provider? in a home office?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

freshtrax

SEPTEMBER 24, 2019

With nearly 20 years of experience in marketing and management, he serves as Adjust’s Japan country manager. He shared Adjust’s experience in expanding business to Japan, insights about Japanese clients, and other key points that companies interested in entering the Japanese market should consider. Q: Adjust expanded to Japan in 2014.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

eG Innovations

AUGUST 11, 2022

It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). Customers use Citrix Analytics to get an aggregated view of user experience.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Business of Software Conference

JUNE 20, 2019

Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. We didn’t really know what to call this talk so we gave it this name. If you’ve seen me speak before you know how it really it’s a bonding experience for everybody in this room. Few customers, happy.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87