The Product Coalition

OCTOBER 3, 2023

In the dynamic field of healthcare, a transformative shift is taking place, not fueled by medical tools or drug discoveries, but by innovative algorithms and lines of code — signaling a new era in medicine where Artificial Intelligence (AI) is at the forefront.

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UX Planet

MARCH 17, 2024

By Mary Moore, copywriter at Shakuro The process of manual video creation can be both time-consuming and costly, leading to challenges in meeting project deadlines and keeping up with the demand for engaging visual content. The concept utilizes artificial intelligence algorithms to automatically generate videos from text prompts.

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The Product Coalition

DECEMBER 11, 2023

In digital content creation, Artificial Intelligence (AI) has emerged as a significant influence, transforming how content is produced and consumed. AI tools for content creation, powered by advanced machine learning algorithms, analyze extensive datasets to discern patterns and trends.

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Userpilot

JANUARY 15, 2024

However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! Userpilot, Zendesk, and LiveAgent are the three best tools to consider when trying to improve the customer experience for those using your fintech products or services.

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Userpilot

MAY 31, 2023

TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers. It involves leveraging AI to better understand customer preferences, analyzing data, automating processes, and delivering personalized experiences.

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Userpilot

MAY 23, 2023

We’ll cover how the customer experience is defined, where AI comes into the picture, how it can help engage your customers , and explore some specific tactics for leveraging artificial intelligence within your product. Using AI and machine learning within your SaaS can bring huge benefits.

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The Product Coalition

JANUARY 25, 2024

One powerful approach to training such chatbots is reinforcement learning  — a subfield of machine learning. In this article we talk about transactional chatbots, shedding light on their functionalities, the pivotal role of reinforcement learning in their training, and their application in various sectors.

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The Product Coalition

JULY 21, 2022

Let’s discover the evolution of e-commerce technology. Even businesses that never sell products through technology have faced the dilemma of either selling an online or closing business. The advent of advanced e-commerce technologies has transformed the e-commerce industry and built a strong foundation for online retailers.

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Usersnap

SEPTEMBER 1, 2022

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. Tools like this can also help if you struggle to find how to respond to positive reviews effectively.

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Userpilot

MAY 16, 2023

Hyper-personalization uses real-time data to provide more contextual experiences and build loyal customers. You should build customer trust by ensuring data privacy. Multiple self-service customer support options let customers quickly solve their issues. Start embracing first and zero-party to prepare for a cookieless future.

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Gainsight

JULY 6, 2021

Whether you have five customers or five thousand, developing efficient processes by leveraging technology and automation platforms can help extend your reach into your customer base, defining your organization’s best practices. By “seeing” into your customer accounts, you can better understand them through usage insights and health scoring.

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TechEmpower - Product Management

JULY 24, 2023

Do you have a custom algorithm or other technology? What special data, content, APIs, etc., What’s the state of the relationships that brings you that data? Artificial Intelligence Does your application leverage AI in any way? For customer service? Member Profiles What data is included?

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Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

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Usersnap

SEPTEMBER 19, 2023

Well, you might not need a crystal ball anymore, because AI-driven data and customer insights are here to make your business dreams come true! With AI-powered customer insights, you’re not just serving customers; you’re creating experiences, building connections, and crafting success stories.

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The Product Coalition

OCTOBER 6, 2023

But how do machines learn to detect emotions, and what business opportunities does emotion AI present? Instead of a face-to-face conversation, we send chat messages or schedule a video call. But what if the technology that hinders our communication at times could actually enhance it? How does Emotion AI work?

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Department of Product

OCTOBER 26, 2023

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. Microsoft impressed with a 27% jump in net income as the company reported revenues of $56.52 Usage data pertains to the way a user interacts with a service.

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Gainsight

MARCH 1, 2024

As we stand at the cusp of technological advancements and evolving consumer expectations, it’s imperative to glean insights from those at the forefront of driving CS forward. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

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Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 Permit is a full stack plug and play tool that allows product teams to decouple policies from code by introducing permissions on the front end, backend and via no-code drag and drop elements. which gives product teams AI super powers.

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Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Breaking-edge technology usually feels like something that requires advanced technical knowledge. Let’s get started! What is ChatGPT?

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The Product Coalition

OCTOBER 16, 2022

In the 1970s, Xerox PARC managed to make technology clear for people by developing a GUI. Golden Krishna has written a book on this topic called The Best Interface Is No Interface: The Simple Path to Brilliant Technology. VUI is a hot trend in design, and IT professionals need to learn how to build efficient voice interfaces.

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The Product Coalition

JULY 28, 2023

In the first part of this series I covered the why behind data products. In the previous article I gave examples of some of the data products you interact with everyday. The key thing to remember is that a data product is “ …facilitating an end goal using data ” (DJ Patil).

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Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. Create an in-app resource center and offer self-service support on-demand.

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Gainsight

AUGUST 4, 2022

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . Gartner is a company that delivers actionable, objective insight to executives and their teams.

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Bain Public

DECEMBER 9, 2020

?. (Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public , will taking part in a Product Management conversation focused on Artificial Intelligence in collaboration with MorphL - the AI platform for e-commerce. Get Your AI On!" About Paul Ortchanian. About MorphL.

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Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Challenge #2: Agents are wasting time jumping between tools.

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ProductPlan

JUNE 28, 2023

Few advancements have sparked as much excitement and potential as Artificial Intelligence (AI) and Machine Learning (ML). These groundbreaking technologies are reshaping industries and revolutionizing the way we approach product management.

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The Product Coalition

APRIL 28, 2023

We are living in exciting times — the area of the rise of AI tools. Product Management is a challenging and dynamic field that requires constant adaptation to new technological developments on the one hand and changing customer and market demands on the other hand. AI can also be used to analyze customer feedback and sentiment data.

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The Product Coalition

MARCH 8, 2023

We will also discuss the importance of fine-tuning the API for specific use cases and how product managers can lead the way in incorporating this cutting-edge technology into their applications. What makes GPT-3 unique is the sheer size of the data it was trained on. OpenAI has released an API for accessing ChatGPT and Whisper models.

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The Product Coalition

JANUARY 26, 2022

The companies that are surviving in this industry have to get large. At the same time, consolidation faces a big problem: it gets hard to collect real-time data on health issues. Reading this article, you will learn how Chris Bomgaars, a CEO and Founder of EveryPig, found his solution to tackle this industrial problem.

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Intercom, Inc.

DECEMBER 6, 2022

Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. Our mission – the change we want to create – is to make internet business personal. Why is this principle important to teams at Intercom?

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Usersnap

MARCH 22, 2023

Introduction: Why AI can be a game changer in analyzing your users’ feedback In today’s digital era, or let’s call it the AI era, all areas of our life will be impacted by the new developments and opportunities that artificial intelligence is offering. What is Artificial Intelligence, and why is it important for your business?

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Intercom, Inc.

JANUARY 25, 2022

Integrations like the Intercom integration with HubSpot empower these teams to use data from live chat and messaging, smart workflows, and business intelligence to anticipate prospect and customer needs. . Why combine live chat and chatbot technology with your CRM? Bad data costs companies in the U.S $3T

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UX Studio

AUGUST 13, 2023

Voice technology is everywhere these days. The rise of AI voice technology has undeniably changed how we interact with digital products. Voice service technology is revolutionizing the way we interact with our devices. Three years have passed since then, and voice technology evolved a lot.

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UX Studio

APRIL 17, 2018

One thing we can learn from the latest fatal Tesla accident: AI and machine learning products need very careful designing. With the arrival of AI products, we enter a new era where machines start to behave differently. Differentiate AI content visually. Explain how machines think.

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Department of Product

NOVEMBER 9, 2023

Other helpful products on our radar this week include a new API integration management tool which promises to help companies onboard and manage third party APIs more efficiently. Your product or service has a form. And it may also use that form to display data in a process or flow. You can check it out for yourself here.

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Intercom, Inc.

OCTOBER 1, 2022

A customer self-service offering is key to empowering customers with information while also reducing the burden on customer service professionals. More and more, brands are relying on customer self-service methods to cut costs, increase the efficiency of their live agents, and improve the overall customer experience.

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Department of Product

NOVEMBER 16, 2023

As companies continue to experiment, we should soon start to get some real data to emerge to understand whether this is true. Meanwhile, earnings season continued and amongst the major companies to report their latest earnings this week was Instacart. Technical explainers – What’s the difference between AI and machine learning?

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