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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? The cupcake approach to building bots.

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Intercom’s product principles: Creating personal products by design

Intercom, Inc.

The use of embedded technologies like artificial intelligence, natural language processing, and machine learning within the product supports customers to set up processes in the way that works best for their team – resolving queries quickly for their end users, and in turn improving speed, efficiency, customer satisfaction, and brand loyalty.

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The ultimate marketing technology stack for 2019

Intercom, Inc.

In fact, it feels pretty old school compared to some of the names of this list. It’s probably overkill for a smaller business, but if you’re moving from startup to scale-up, Marketo is perfect for those looking to grow and market to a large audience with a high degree of segmentation. Alternatives: ZoomInfo, LinkedIn Sales Navigator.

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How to achieve 2,500% revenue growth: 5 lessons from Paddle’s Ed Fry

Intercom, Inc.

A genius inbound marketing strategy. It’s in the name: a company inspired by the needs of salespeople has to be good at selling itself. And then how can we run machine learning and AI and all kinds of predictions on top of this to understand who we should be talking to?”. Salesforce? Who do they sell to?

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8 B2B SaaS Marketing Tactics to Try in 2021 [Ft. Hubspot, Neil Patel, Kontentino & More!]

Userpilot

Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. Inbound marketing means creating valuable content for your target audience to help them find you themselves. Social Media. Ebooks, whitepapers, etc. Paid digital ads.

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Built for you: Custom Reports, Conversation Topics, Macros, and more to personalize customer communication

Intercom, Inc.

. “Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale” Meaningful insights fuel great experiences, but it can be challenging to draw them out when you’re constantly managing high volumes of inbound conversations.

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Sparking conversations: How every team can benefit from conversational support

Intercom, Inc.

And with clever machine learning and AI, you can leverage this to quickly and effortlessly surface topics that customers have questions about or are experiencing confusion around. Guru used conversational support to manage a 179% increase in inbound conversations while still maintaining an excellent customer satisfaction score of 95%”.