Userpilot

JANUARY 26, 2021

It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. How do you take action on those insights without taking time off your product roadmap? Do you want Artificial Intelligence/Machine learning capabilities? But then what?

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Amplitude

APRIL 25, 2021

It requires sophisticated identity resolution to reach the right user, machine learning to find the right message, and real-time delivery to identify the right time. Personalization at scale requires product, marketing, and engineering to collaborate. Automated Recommendations to Find the Right Message.

Analytic Tools 113

Analytic Tools Engineering Feedback Software Data Visualization 113

Userpilot

OCTOBER 20, 2023

TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Sentiment analysis makes it possible to compare your product to competitors, evaluate the impact of your product/marketing efforts, and gather actionable growth insights.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

MAY 20, 2024

Chrome extension builder : With Userpilot, you can craft an engaging customer experience utilizing different UI patterns and in-app messages (e.g. AI writing assistant : Userpilot’s AI writing assistant helps enhance the copy of your in-app messages so they are more readable and engaging. completely code-free. Flow triggers.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JULY 18, 2023

Key roles in product teams. Collaborate with product marketing on product releases One particular aspect of the PM’s role that requires cooperation with the marketing team is product or feature releases, especially major ones.

Data Visualization 80

Data Visualization Product Research User Testing Onboarding KPIs 80

People-First Product Leadership

JANUARY 7, 2024

Technological Advancements: The consumerization of artificial intelligence (AI) and large language models (LLMs) can bring innovation to industries ranging from education to healthcare to newsletter writing. Consider the following: Stop sending messages after hours. Block out the lunch hour.

Artificial Inteligence 52

Artificial Inteligence Weak Development Team Feedback Software Leadership 52

Bain Public

MAY 21, 2018

When people talk about Product Management of the future, the first theme that comes to mind is artificial intelligence (AI). We’re interacting with technology in new ways, from giving voice commands to virtual assistants to having Smart Reply suggest quick responses to our messages. Absolutely! Like an assembly line.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

Intercom, Inc.

JULY 19, 2021

Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based interaction. And not only does this additional insight mean that you can provide more helpful, relevant support, but it also enables you to serve up targeted, relevant messages , for more impactful sales and marketing outreach.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Bain Public

OCTOBER 15, 2019

As AI technologies and business applications continue to evolve, Techstars Montreal AI will select startups that advance the development and application of artificial intelligence across all industries and markets. Paul’s unique experience brings together the necessity of great engineering and the beauty of product strategy.

Workshop 40

Workshop Artificial Inteligence User Testing Research Software 40

The Product Coalition

MARCH 15, 2020

The goal of a segmentation strategy is to get better insights on how homogenous groups (to some extent) behave, operate and communicate in order to reduce friction, understand, target, and increase the likelihood for these groups to engage with your brand, product or message. Segmentation is not personalization!

User Testing 79

User Testing Customer Feedback Customer Experience Product Research 79

Intercom, Inc.

MARCH 18, 2021

To understand a bit more about the launch, we’ve gathered some of the folks behind it: Thomas Creighton de Farias – Senior Product Education Producer. Orinna Weaver – Senior Product Marketing Manager. Rati Zvirawa – Product Manager. Tanya Sivo – Product Designer. Getting the messaging right.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

Department of Product

NOVEMBER 2, 2023

The company’s CEO Bill Ready used the earnings report to reiterate some of Pinterest’s unique product differentiators: visual search, discovery and the a new shopping platform were all examples of new products that were finding their “best product market fit in years”.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Userpilot

DECEMBER 22, 2022

Common reasons for churn: Product-market fit failure. Product pricing plan weak points. Use a churn prediction model (The machine learning model works best). P/M failure means you’re attracting customers that can’t find value in your product, hence they drop off early in the customer journey.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software User Testing 83

The Product HQ

MAY 10, 2024

In the conceptualization phase, product managers must identify the vision, mission, and requirements that will condition how a team builds out a product. To do so, startup product managers will need to conduct market research to maximize product-market fit.

Startups 52

Startups Customer Experience User Testing Technical Review 52

Intercom, Inc.

OCTOBER 31, 2019

Here are five quick takeaways: Balancing human-computer interaction has been the difference between technologies that break out and are very successful and technologies that are considered to be ahead of their time or just not the right product-market fit. If I miss something in a Slack message, it’s kind of not a big deal.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Intercom, Inc.

DECEMBER 12, 2018

The “shiny penny” approach (focus all your attention on the hottest tools in the market) or “head in the sand” approach (fall victim to analysis paralysis and avoid choosing any tools) are no longer viable. What is a marketing technology stack? We use it for: Sending targeted messages to visitors on our website.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

JANUARY 9, 2023

Here’s how Miro uses banners in their in-app messaging to encourage engagement: Source: Miro. Surveys can be sent out via email, social media, on your SaaS website, or through in-app messaging. Friendly greeting messages (Kontentino). 10 customer engagement examples from brands that got it right.

Feedback Software 77

Feedback Software Analytic Tools Research Software Customer Experience 77

Userpilot

FEBRUARY 26, 2023

However, not all product marketing teams have mastered the art of digital customer engagement. Digital customer engagement describes the process of interacting with prospects (potential customers) and users (existing customers) through digital channels such as social media, email, and in-app messaging.

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Customer Experience 84

Amplitude

NOVEMBER 9, 2020

They’re product/marketing hybrids who have learned how to capture and read customer data in real time. Building this type of functionality from scratch takes even the largest companies years because it relies on machine learning, which is complex and expensive to spin up. “Growth hacker” is more than a buzzword.

Data Visualization 90

Data Visualization Customer Feedback Analytic Tools Customer Experience 90

The Product Coalition

MAY 26, 2019

It even sent me a message explaining how much money I saved with this feature. In some cases, a customer service process is enough, but in most cases, 5-star customer service would include a resolution process at the product level as well. This is especially true when machine learning is involved. You better be ready.

Artificial Inteligence 62

Artificial Inteligence Feedback Software Data Visualization User Testing 62

Userpilot

AUGUST 30, 2023

Melissa will be sharing the invaluable lessons she’s learned from her experience as a 3X founder. Product marketing speaker. AI and product management The use of AI in product management isn’t new; small and large companies have been doing it for years. Connect with Else on Linkedin.

Customer Experience 93

Customer Experience User Testing Customer Feedback Research Software 93

Bain Public

FEBRUARY 4, 2018

The market changes. Trends in the marketplace affect the appeal of your message and the profitability of your product. Winning products thrive on big thinkers with the expertise to solve common challenges. Should a company hire a product manager with years of experience in, and knowledge of, the industry?

User Testing 40

User Testing Artificial Inteligence Feedback Software Customer Feedback 40

Intercom, Inc.

FEBRUARY 13, 2020

Here’s a case in point: as a product marketer by training, Alex spoke about how he often struggled to stay on top of the competition. Suddenly, Alex had gained access to a quantitative look at who might poach his leads, which in turn now allows him to prioritize his competitive intelligence and messaging.

Research Software 181

Research Software Marketing Data Visualization Customer Experience 181

Intercom, Inc.

NOVEMBER 27, 2019

Product, marketing, and sales are table stakes for growth. We see wildly successful companies and attribute their success to a combination of their product, the story they tell about it, and their ability to monetize it. In that process, the whole sales, marketing, products, go-to-market, commercial model is going to change.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Userpilot

JUNE 7, 2021

Looking to build a marketing automation stack for your SaaS? This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What is SaaS marketing automation? Why is marketing automation important for SaaS? Table of Contents.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Mironov Consulting

SEPTEMBER 14, 2020

They don’t value experience running product management teams , instead overweighting narrow technical or market segment familiarity. First, I observe that product titles and roles vary wildly across companies: there’s no consistency even within a segment. Our Product Is Super-Complex, So We Need A Subject Expert”.

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Data Visualization 145

Userpilot

APRIL 17, 2024

Mixpanel provides insights into customer journeys to help businesses refine product-market fit and drive growth through data-driven strategies. Hotjar enhances user experience and product development with features like heatmaps and custom integrations, delving deep into user behavior. Enterprise : Custom pricing.

Data Visualization 76

Data Visualization Analytic Tools Feedback Software Reporting Tools 76

Userpilot

MAY 24, 2021

This tool combines session recording and product analytics. It captures page views and clicks that visitors make on your site and has the ability to track and measure “rage clicks” FullStory comes with AI and machine learning features and lets you calculate and track KPIs, including conversion rates.

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Data Visualization 83

Mironov Consulting

FEBRUARY 6, 2020

Buying decisions are made quickly based on a few messages or touches. Products are easy to try or test before purchase. Our audience is large enough, and any one individual sale small enough, that we can run pricing or messaging or packaging experiments on live customers.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

The Product Coalition

OCTOBER 28, 2019

Note: I worked on consumer products before but spent most of my career building complex enterprise (machine learning) solutions. Some of my sharing might be more tailored to B2B settings but the general lessons should still apply to most product manager jobs. Follow me if you would like to see more articles like this.

Startups 74

Startups User Testing Product Management Product Manager 74

Mironov Consulting

DECEMBER 29, 2022

 A B2B software product company goes to great lengths to reduce/eliminate implementation projects, custom work, connectors to a single client’s unique application or database, bespoke machine learning models, on-site deployment, separate hosting, content moderation…  every kind of human intervention or assistance.  Revenue

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Intercom, Inc.

MARCH 29, 2022

And we have over 180,000 teammates logging into Intercom every month, using our platform to send over 500 million messages and reply to over 20 million conversations. We’re used to being left on hold, being swamped with irrelevant messages in spam, trying new products or features that are just hard to navigate and use.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

MARCH 12, 2020

And while more paths of communication mean more opportunities to make a positive impact, they also require you to tailor the right messaging to the right channel. There’s so much new artificial intelligence. Ali: I’m a product marketer. Take chatbots, for example. I think that’s number one.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Mixpanel

FEBRUARY 23, 2024

These are all machine learning-based models that we have built with help from our data science team, and the models are trained on retention data. We also use Chameleon—an in-product user messaging platform—to give onboarding customers helpful nudges along the way if they’re starting to show disengagement signs.

Onboarding KPIs 59

Onboarding KPIs Technical Review Customer Experience User Testing 59

Mixpanel

FEBRUARY 2, 2021

And, at every level, users are always able to do the following: Use the core functionality (Slack: send messages; Zoom: have a meeting; Figma: collaborate on a project). Like Luke Thomas, founder of workplace productivity startup Friday : “For anyone who wants to add product analytics to their startup stack, Mixpanel’s Free plan is A+.

Data Visualization 94

Data Visualization Analytic Tools User Testing Research Software 94

Userpilot

JUNE 11, 2021

This helps you improve your marketing messages, and combining this information with the overall user activity data helps you craft better user personas. This helps you craft better marketing messages. FullStory’s AI and machine learning features make extracting accurate insights from your data much easier.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Alchemer Mobile

OCTOBER 9, 2018

Panelists included: Daniel McCone, Digital Marketing & Innovation Manager at Dunkin’ Brands. Katie van Zyl, Director of Product Management at GoDaddy. Christopher An-Traumer, Product Manager at Premera Blue Cross. Ashley Ettwein, Director of Product Marketing at ADT. Machine learning, AI.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150