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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? The cupcake approach to building bots.

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The new dawn of Machine Learning

Intercom, Inc.

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” Today, we have an interesting topic to discuss.

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How a Software Engineering Career Started the Journey to Fintech Product Management

Product Management Unpacked

Here’s what strategic partner PayPal did to bring scaled product management to life for this startup-oriented software engineer. It turns out that PayPal, which is focused on democratizing access to financial services, serves as a strategic partner to the MSPM program, providing training, internships, and job opportunities.

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Can AI Create a Fairer World? By Kriti Sharma

Mind the Product

In this thought-provoking keynote from #mtpcon London, Google Scholar and UN Advisor Kriti Sharma discusses the impact of artificial intelligence on decision making and what we, as product people, should be doing to ensure this decision making is ethical and fair. Key Points. Avoiding bias relies upon better understanding the user.

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423: Transforming products into experiences – Geoff Thatcher

Product Innovation Educators

I went on to be a lifeguard, a train engineer, and a manager in a rides department. One of the things that’s really earth-shattering is artificial intelligence design. This technology started when software engineers were working on software to describe photographs.

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Y Oslo 2024: When It Comes to Discovery, Something is Better Than Nothing

Product Talk

I started my career as a software engineer. When I say product team, I mean product managers, designers, software engineers. I actually think there’s a lot to learn from the fitness community. Training and education and books need to be accessible. Photo credit: Y Oslo Teresa Torres: Good morning.

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Using Deep Learning to Find Beautiful Photos by Alex Miller

Mind the Product

In this ProductTank San Francisco talk Alex Miller, one-time software engineer in the content understanding team at Yelp, gives us a case study of using machine learning (specifically deep learning) to provide a ranking system that surfaces the most beautiful photos of a business to the top of their page.