Userpilot

MAY 7, 2024

Salesflare Salesflare is an intelligent CRM platform for small and medium-sized businesses, particularly those operating in B2B sectors. The onboarding starts with a quick survey asking users their company or team name. This is where an analytics dashboard comes in. Salesflare welcome page. Slack’s onboarding survey.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Lenny Rachitsky

MARCH 5, 2024

One name kept coming up: Leo Bosuener. B2B versus B2C). Finally, B2C products often see more signups than B2B products, thanks to a broader target market. The average B2B startup might get 50 to 300 signups and consider it a great success, whereas B2C productivity tools can get 500 to 1,500 signups on average.

Startups 114

Startups Feedback Software Onboarding KPIs Technical Review 114

Userpilot

JANUARY 9, 2023

Both product personas (B2B) and user personas (B2C) describe somebody who users the product while buyer personas describe those who decide to buy products. The term user persona is mostly used in B2C while product persona is more common in B2B contexts. Teams also like to choose a name for their product personas and even add photos.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

APRIL 24, 2024

What’s the conclusion for companies offering B2B SaaS solutions? Articles, social media posts, ad copy, landing pages , in-app microcopy – you name it. Analyze customer data in real-time AI can provide product teams with dashboard visualizations of real-time data, highlighting trends, anomalies, and patterns.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

FEBRUARY 25, 2024

Feature analytics dashboards like heat maps – to see how often users engage with different features. You can then enter the name of the bot and describe it. You can narrow down your user segments to individual users based on their names, emails, etc. A/B test for higher adoption rates.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

DECEMBER 15, 2022

Relationship NPS programs are ideal if you run a B2B or SaaS company because you can measure customer satisfaction once a relationship has been established, and your customers have had time to form an opinion of your organization. Addressing customers by their name. A dashboard makes it easier to spot trends throughout a set period.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Product Management Lessons from the Trenches

JULY 10, 2018

Our goal with this series is not to focus on the function of Product Management and its importance, but rather provide some practical guidance on best practices based on our experience in building and managing products and teams that can be applied to any organization regardless of size (startup, growth, etc) and any product line (B2B or B2C).

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

People-First Product Leadership

SEPTEMBER 17, 2023

Welcome <insert name> We are thrilled to have you join the <insert name> team! Get a high level understanding of Product @ <insert company name> Meet with individuals noted below. Aakash is the product lead at a B2B dev tools startup, a Harvard MBA grad, an angel investor, and a PM coach.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

You can create resourceful knowledge center articles by adding the title, content, and author’s name for the article in the respective sections. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Gainsight

DECEMBER 5, 2019

Every time I logged in, I got the same “Welcome to [company name]” pop-up in the app. I see the same risk in B2B businesses. Since the previous era, when B2B companies largely ignored their customers post-sale, we’ve swung the pendulum too far the other way. But an interesting thing happened along the way.

Customer Experience 77

Customer Experience Feedback Software User Testing Customer Feedback 77

Userpilot

JULY 2, 2022

Here’s how Ahrefs announced the recent price increase on the customers’ main dashboard. Ahrefs published their price increase notice on LinkedIn, where most of their B2B users hang out. You must justify the price increase to your customers, whether in the name of better service performance, improved usability, or additional features.

User Testing 98

User Testing Feedback Software Customer Experience Customer Feedback 98

Userpilot

APRIL 25, 2024

These discussions can provide valuable feedback on products, perceptions of your company’s brand name, or opinions on competitors. Choosing the right market research tools For B2B SaaS product managers aiming to do market research, having the right set of tools can make a significant difference.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Mironov Consulting

JUNE 28, 2018

I’m often asked by B2C product managers how B2B companies are different, or about switching between the two. What’s B2B? Broadly, business-to-business (B2B) means building and selling products primarily for corporations and organizations. What’s Enterprise? Some core assumptions: The typical B2C buyer is the user.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Userpilot

FEBRUARY 25, 2024

Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Like most B2B we have an over-reliance on email as a comms channel for both product adoption, training, and wider marketing comms.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Like most B2B we have an over-reliance on email as a comms channel for both product adoption, training, and wider marketing comms.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

NOVEMBER 9, 2021

B2B and B2C brands have different focal points when it comes to selecting North Star metrics. There’s a reason this metric is named after the anchor of the northern sky. The approach to selecting a good north star metric differs from company to company – especially between B2C and B2B companies. Source: future.a16z.com.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 52

Userpilot

MAY 18, 2023

But the major ones for B2B SaaS are: Product usage rate: This metric measures how much of the product your users engage per time. Trial to paid conversion rate: As the name suggests, the trial to paid conversion rate is the percentage of trial users that convert to paying customers. You can also track usage trends by segment.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

UX Studio

JUNE 30, 2023

San Jose, CA $150 – $199 / hr Website Development, Digital Design, Digital Strategy, Search Engine Optimization, SaaS and B2B Marketing Netrix Digital Netrix Digital is a woman-owned design company delivering world-class experiences. We also develop products of our own, namely UXfolio, Copyfolio, and Archifolio.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

SEPTEMBER 16, 2022

Considering the impact of recurring revenue, retention , churn, and referrals, customer experience is especially important in a B2B SaaS model. And it’s not limited to calling users by their names. Staring at a blank dashboard and not knowing what to do is a terrible first-time user experience. Increases customer satisfaction.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

MAY 26, 2021

Personalization in SaaS is often confused with adding the user’s first name to messages, but what it should really mean is targeting the right user, with the right message, at the right time. Customizable dashboards allow you to tailor which analytics you see for faster decision making. Third-party integrations. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Usersnap

MAY 26, 2020

Hello everyone, my name is Klaus-M. and in the past 20 years I was in the B2B industry, always surrounded by web technology. We came up with a cute name: Alpaca. When prospects tried out our product they got their first AHA-moment, when a new feedback item appeared in the dashboard. Schremser, Head of Growth.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Andrew Chen

NOVEMBER 15, 2021

The global culture seeped all into the naming conventions for conference rooms: Near the entrance, the names started with Abu Dhabi and Amsterdam, and at the far other end of the floor, ended with Vienna, Washington, and Zurich. In the middle of the main floor, built from gleaming surfaces of glass and metal, stood the War Room.

Books 63

Books Research Software Reporting Tools Technical Review 63

Usersnap

AUGUST 26, 2021

Last year, 60% of B2B companies reported to have a customer feedback software to facilitate the process of managing suggestions and customer sentiments. Just like the name says, these are usually much shorter, often carrying no more than three questions. Have you tried micro surveys.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Sachin Rekhi

OCTOBER 25, 2016

Customer Metrics - Your customer metric dashboards and funnel analyses provide a view into what's resonating with customers and what's not. For each unique piece of feedback received, it should have a short description, one or more feature or product categories it falls under, and names or counts of the requestors.

Product Research 127

Product Research Feedback Loop Feedback Software User Testing 127

Userpilot

JULY 19, 2021

In addition, the same research shows that companies that successfully engage their B2B customers achieve 63% lower churn, 55% higher share of wallet, and 50% higher productivity. Segmentation in Userpilot dashboard. A lot of people think that personalization is about adding a customer’s name to every email or message.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Revulytics

JULY 18, 2019

They love it but don’t know the name. You want to know: How much can I spend to acquire a customer who’ll actually be profitable, for B2B, or ecommerce, or whatever ? Keep in mind these five key, high-level metrics when creating your decision-marking dashboard: Acquisition, Activation, Revenue, Retention, and Referral.

Data Visualization 80

Data Visualization Onboarding KPIs User Testing Analytic Tools 80

Userpilot

AUGUST 7, 2019

That’s the reason why focusing your efforts on what happens after you make the deal is also an important part of every B2B SaaS company. Verbatims are names that classify similar feedback. Struggling with renewals and retention will burn cash faster than you think. Hence, you will have much slower growth. Not before.

Feedback Software 68

Feedback Software Customer Experience User Testing Research Software 68

Userpilot

MARCH 18, 2021

And by that, I mean naming and addressing potential questions (or objections) that users might ask while using the product. Conversion Copywriter to B2B and SaaS. The problem is that many think a good welcome is just by putting in the user’s name and saying, let’s get started. Joel Klettke. Case Study Buddy.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. B2B Concept testing examples to inspire you In the B2B landscape, concept testing plays a pivotal role in ensuring products and services align with the unique needs of businesses.

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

Userpilot

AUGUST 24, 2023

As the competition in the B2B SaaS space is growing, SaaS companies need even better product analytics to drive product growth. These include retention analysis, customizable dashboards , user profile analysis , and AI-powered analytics. For example, you could filter data by company name or device type.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Business of Software Conference

NOVEMBER 26, 2018

Anyway, my name is Rahul. And then on top of that, people were installing these plugins like ours Rapportive, but also Mixmax, Boomerang, Clearbit, Yesware, you name it, they had it and these plugins took each of those problems, clutter, performance, memory, offline, and made every single one dramatically worse. Rahul Vohra: Uh, yes.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

Intercom, Inc.

DECEMBER 12, 2018

For example, a business that sells their products or services to consumers (B2C) or to businesses (B2B) and use different channels and techniques to acquire customers, and will have varying technology needs as a result. This works as well for a B2B company like Intercom as it does for any B2C company. Alternatives: AdRoll, Quantcast.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

FEBRUARY 25, 2024

You can then enter the name of the bot and describe it. You can narrow down your user segments to individual users based on their names, emails, etc. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

MAY 19, 2024

You can then enter the name of the bot and describe it. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. To create one, you can select “Bots” from the left sidebar and click on “Create.”

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 25, 2024

You can then enter the name of the bot and describe it. You can narrow down your user segments to individual users based on their names, emails, etc. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

You can then enter the name of the bot and describe it. You can narrow down your user segments to individual users based on their names, emails, etc. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

You can then enter the name of the bot and describe it. You can narrow down your user segments to individual users based on their names, emails, etc. You can create resourceful knowledge center articles by adding the title, content, and author’s name for the article in the respective sections.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Feedback Software 52