Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

Data Visualization 90

Data Visualization Analytic Tools Research Software Customer Experience 90

Userpilot

NOVEMBER 13, 2023

If you want loyal customers who keep coming back to your product or service, you need customer enablement. That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement. Welcome screens to collect data to be used in designing personalized onboarding.

Feedback Software 88

Feedback Software Data Visualization Analytic Tools User Testing 88

Userpilot

APRIL 24, 2024

TL;DR Challenge : Lisa, our UX researcher, found it difficult to recruit participants for usability tests via email since B2B users are busy individuals with cluttered inboxes. If you, too, are looking to streamline your user research process, there is no tool better than Userpilot. She didn’t have to use another tool for this purpose.

User Testing 80

User Testing Product Research Research Software Data Visualization 80

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! What is B2B marketing?

B2B 96

B2B User Testing Research Software Analytic Tools 96

Userpilot

MAY 30, 2022

Let’s jump in to see what needs-based segmentation is all about and how you can collect data for that to increase the growth of your business. Adopting a needs-based segmentation approach leads to a clearer understanding of the market and better-tailored messages for customer segments. Better tailored message for customer segments.

Data Visualization 93

Data Visualization Feedback Software Research Software Analytic Tools 93

Userpilot

MAY 7, 2024

Dig into user behavior data to identify core features. Rocketbots Rocketbots ( respond.io ) is an AI-powered customer communication platform designed to manage and automate customer conversations across various messaging apps. Demio Demio is a webinar hosting service that supports live, automated, and on-demand webinars.

Feedback Software 96

Feedback Software Analytic Tools Reporting Tools Customer Communications 96

Indicative

OCTOBER 1, 2020

For example, Gallup found that companies that successfully engage their B2B customers realize 63% lower customer attrition and a 55% higher share of wallet. Enter: customer analytics. Analyzing user data can give you insights that help solicit enthusiastic user engagement — the kind that gets your company paid.

User Testing 141

User Testing Data Visualization Customer Feedback Analytic Tools 141

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams.

Feedback Software 91

Feedback Software Analytic Tools B2B Embedded Analytics 91

Userpilot

SEPTEMBER 29, 2022

How can macro and micro-segmentation (B2B) improve your product marketing ROI and contribute to more revenue and product growth ? The most common variables used in B2B segmentation. Userpilot is a product adoption platform that has feature tagging capabilities, real-time insights and the ability to create contextual in-app guidance.

Analytic Tools 77

Analytic Tools Customer Experience B2B Data Visualization 77

Product Talk

MAY 15, 2024

This topic was inspired by a question that came up in the CDH community, where a member was looking for specific tools people had used to run in-app surveys. While Orion had started with a B2C focus, they got a lot of inbound interest in the B2B space. This survey would ask people whether they were using Orion for work or personal use.

Product Research 265

Product Research Feedback Software Analytic Tools User Testing 265

Userpilot

JUNE 2, 2024

Customer intelligence (CI) data and insights are instrumental in product management. However, with so many customer intelligence tools available, how do you select the right one? In this article, we’ll take you through a list of the top customer intelligence tools. Book a demo now to see it in action.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Userpilot

APRIL 19, 2024

From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. You will learn effective techniques for collecting and analyzing data , with practical tips on applying your findings to benefit your SaaS. Why should you do market research?

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. This trend shows no signs of slowing down.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

APRIL 8, 2024

The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams. This is best done through contextual in-app messages highlighting the benefits of the additional/premium features. Book the demo!

Analytic Tools 73

Analytic Tools Feedback Software Data Visualization Strategy 73

Intercom, Inc.

JULY 24, 2019

We all know it’s impossible for a sales team (or anyone for that matter) to predict the future. The forecast is usually based on data like the number of deals currently in your sales pipeline and what stages of the sales cycle they’re in. Establishing the impact of new processes and tools.

Data Visualization 181

Data Visualization Technical Review Customer Experience Healthcare 181

Intercom, Inc.

AUGUST 13, 2019

Automated customer service isn’t a new concept. Here’s an inside look at how we’ve implemented personalized, automated customer service at Intercom, and ideas about how to successfully implement automation as part of your own support offerings in the future. What is automated customer service? Why automate your customer service?

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

The Product Coalition

MAY 29, 2020

You might expect to see here the classical top list of B2B marketing trends and practices. Here we’re not talking about emerging marketing tech but rather about a more emotional and psychological approach to marketing that will help you attract new B2B customers. Marketing is the unity of data and feelings.

B2B 78

B2B Marketing Data Visualization User Testing 78

Userpilot

MAY 30, 2023

So to avoid survey fatigue and net higher response rates, we use 13 in-app survey ideas that bring valuable insights for customer experience, marketing, sales, and product growth. Allowing you to personalize your marketing messages better. Otherwise, you’d be working blindfolded and the success of your company might get compromised.

Customer Feedback 72

Customer Feedback User Testing Feedback Software Product Research 72

Userpilot

DECEMBER 3, 2022

Read on to uncover product growth insights ! The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service. Retention: After customers become paying customers, businesses must keep them engaged with the product or service.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Know your user.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. The acquisition comes when your target audience begins using your tool. Steps to build your B2B SaaS customer journey map: Establish your company’s goals and align them to the intended customer journey mapping.

Feedback Software 70

Feedback Software B2B Customer Feedback Customer Experience 70

Userpilot

OCTOBER 6, 2022

What customer data can you collect to derive valuable insights and improve retention? Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more.

Analytic Tools 86

Analytic Tools Feedback Software User Testing Customer Experience 86

Userpilot

FEBRUARY 19, 2024

Modern analytics tools do the math for you, for example, when you conduct funnel analysis. Heatmaps and session recordings give you granular insights into the friction points that cause user drop-offs. Heatmaps and session recordings give you granular insights into the friction points that cause user drop-offs.

Analytic Tools 88

Analytic Tools Data Visualization Onboarding KPIs User Testing 88

Userpilot

JANUARY 27, 2023

So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Collect only the essential data at the sign-up and get the users inside the product as quickly as possible. Demo content allows users to experiment with complex products like analytics tools.

Feedback Software 90

Feedback Software Analytic Tools B2B Data Visualization 90

Revulytics

SEPTEMBER 18, 2019

In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Userpilot

FEBRUARY 3, 2023

Gather insights about your customers from internal teams. Every department likely has unique insights into customers based on their interactions with them. Share customer insights across departments so you don’t miss out on critical information. The two top customer analysis tools of our choice are Semrush and Userpilot.

Analytic Tools 92

Analytic Tools User Testing Research Software Feedback Software 92

Mironov Consulting

MAY 2, 2019

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To share data with partners. Product are products, yes? To sell supplies based on actual usage.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

MARCH 20, 2024

The product model monetizes user-generated data for targeted marketing , creating revenue without direct charges. The open-source model creates revenue by charging for beyond-the-basics services. Leveraging analytics tools is crucial for fine-tuning monetization strategies and providing insights.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

Userpilot

OCTOBER 1, 2022

The ten tips and best practices for good software adoption include: Collecting user data with a welcome screen to segment users and personalize the onboarding experience. Adoption also translates into lower churn, which alongside higher retention makes your revenue more consistent and predictable over time. Software adoption process.

Feedback Software 91

Feedback Software Research Software User Testing Onboarding KPIs 91

ProductPlan

JANUARY 17, 2023

These are typically very different people with very different problems and motivations in B2B environments. In the B2B world, the search and filtering functions on LinkedIn are a great way to find individuals and companies who fit your profile. Self-service user research websites. Type of B2B customer interview.

B2B 59

B2B User Testing Customer Feedback Customer Experience 59

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Since customer intimacy leads to tremendous customer loyalty, your customer lifetime value (LTV) will also increase as they keep renewing their plans and buying additional services.

User Testing 94

User Testing Feedback Software Research Software Analytic Tools 94

The Product Coalition

JULY 21, 2022

Most importantly, big data and machine learning have paved the way for robotics automation and various software applications. Besides, these e-commerce technologies have promoted the instant transfer of data and mobile devices. A report by eMarketer states that online retail sales will reach $6.17 trillion in 2022.

Reporting Tools 147

Reporting Tools Artificial Inteligence Data Visualization Wireless 147