Intercom, Inc.

FEBRUARY 6, 2020

Leveraging data from both the B2C and B2B sides, she examines each market closely before launching a course collection in a new language – using quantitative signals like pipeline growth along with qualitative feedback from sales reps. The patterns Yvonne and the team see on the B2C side often foreshadow behavior on the B2B side. “We

Feedback Software

Product Innovation Educators

AUGUST 14, 2023

Do you have a combination of B2B people, B2C people, and marketplace people? When I read that article, I was working at a company delivering a B2C product. ” There’s certainly demographic diversity, but there’s also just diversity of thought and diversity of experience.

Technical Review

Userpilot

APRIL 30, 2024

Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency. If you want to know more about how Userpilot can help you, book a demo now.

Analytic Tools

Mixpanel

NOVEMBER 8, 2021

As a VP of Product at Roam Digital, a full service consultancy, I’ve had the opportunity to work on a wide range of B2B and B2C products. One great example was a dashboard aggregation product we developed with a client. For us, it was that act of adding at least three tools to their dashboard. I couldn’t recommend it higher.

Data Visualization

The Product Coalition

JUNE 11, 2022

This attitude is less prevalent in the B2C world as they are hyper-aware of and interested in addressing the pain of change. file extracts, reports, and an interactive dashboard. Henry Rollins No one enjoys the pain of change. Change is hard. Yet we continue to think our customers won’t mind changing to use our products. But should it?

Customer Experience

Usersnap

JULY 1, 2020

We pivoted the data to compare trends of B2B companies versus B2C, highlighting the companies with established CX practices and strategies. The ownership of CX differs in B2B and B2C business models. In B2C, the highest contender is still support at 67%, but the following teams are rather different. Especially if you’re B2C.

Data Visualization

Mixpanel

APRIL 18, 2024

For one, in an ideal scenario, any new feature release requires a healthy amount of testing and, unlike B2C companies which build for general consumers and might have millions of users, most B2Bs are lucky to have a few thousand people regularly using their products. They’re the end consumers of this training, after all.

Data Visualization

Mironov Consulting

JUNE 28, 2018

I’m often asked by B2C product managers how B2B companies are different, or about switching between the two. Business-to-consumer (B2C) targets individuals and families. B2C, SMB and Enterprise companies not only behave differently, they are structured differently. Unstated B2C Assumptions. What’s B2B?

Enterprise

Product Management Lessons from the Trenches

JULY 10, 2018

Our goal with this series is not to focus on the function of Product Management and its importance, but rather provide some practical guidance on best practices based on our experience in building and managing products and teams that can be applied to any organization regardless of size (startup, growth, etc) and any product line (B2B or B2C).

User Testing

Userpilot

DECEMBER 19, 2022

Creating buzz with consumers or even having a product go viral is quite easy in a B2C (business-to-consumer) environment. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level!

B2B

Userpilot

AUGUST 30, 2021

Product analytics software varies but most have similar features, such as data capturing, customized segmentation, and KPI dashboards. KPI and other custom-built dashboards. Heap’s dashboard. Amplitude’s dashboard. Mixpanel’s dashboard. Userpilot goals dashboard. Tracking custom events. Data funnels.

Data Visualization

The Product Coalition

SEPTEMBER 13, 2022

Develop operational dashboards. SaaS platforms work with a B2C sector, so there is little to no B2B support. Stick to acceptance criteria. Show results such as during demos, etc. Optimize Cloud computing in eCommerce adoption does not end with the deployments to the cloud. Keep logs in handy. Remember DevOps pipelines.

Data Visualization

Lenny Rachitsky

MARCH 5, 2024

B2B versus B2C). Wide-appeal B2C launches such as newsletters or productivity tools can result in upward of 3,000 signups. Finally, B2C products often see more signups than B2B products, thanks to a broader target market. Upvoter quality: Product Hunt will highlight notable upvotes in your own launch dashboard.

Startups

Userpilot

APRIL 24, 2024

This was not a problem in Microsoft because when you have millions of B2C users, it’s far easier to recruit participants with a $100 voucher incentive. Analytics dashboards – to monitor important metrics and reports in visual dashboards. Recruiting usability test participants via email. Trend analysis in Userpilot.

User Testing

Userpilot

JUNE 30, 2021

The average free trial conversion rate for B2C is higher than B2B. These come down to the type of free trial you are using, the complexity of your product, your audience (B2C vs. B2B), and how much you focus on onboarding. B2C companies have an industry average of 57%. overwhelming dashboard AKA: “Fear of a White Canvas”.

Feedback Software

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. B2C examples of concept testing While B2B companies often have a more niche audience and specific needs, B2C companies cater directly to consumers, making their target market vast and diverse.

User Testing

Userpilot

JUNE 10, 2024

Create analytics dashboards tracking key onboarding metrics like activation and adoption rates. Assign a call with a customer success manager Let’s be honest: if you’re targeting small businesses or are in B2C, providing high-touch onboarding and support may not be a viable option because you can’t hire enough people.

Onboarding KPIs

Userpilot

MAY 30, 2024

Feature & Events Dashboard in Userpilot. You can even create custom dashboards and track all relevant activation and adoption metrics and reports from one place. Custom analytics dashboard in Userpilot. That’s just a start. And continue doing it until the tweaks stop making any substantial impact.

Onboarding KPIs

Userpilot

JULY 7, 2024

Respond.io – best customer communications software for B2C companies. Respond.io – best customer communications software for B2C companies Respond.io The best CCM solutions for 2024 include: Userpilot – best in-app customer engagement solution for web apps. The platform unifies customer communications across channels.

Customer Communications

Revulytics

SEPTEMBER 18, 2019

In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager. This makes analytics data tangible, enabling you to combine input from various data sources and analytics tools into a super-flexible dashboard.

Data Visualization

The Product Coalition

JULY 3, 2018

Let’s say the candidate did well at B2B companies, but maybe not so well in B2C companies’ interviews. So if the target company is a B2C company, then should the hiring department be upfront about the differences in product management between B2B and B2C? (B)

Roadmap

Intercom, Inc.

JANUARY 20, 2022

But I think for the rest of us, building B2B or B2C SaaS tools, speed actually matters a whole bunch. Do you have a dashboard on the far side of all this that says, “Here’s how I know if we’re slowing down again?” ” Paul: I don’t have a dashboard, but Darragh and I will look at key things, for sure.

Feedback Software

Userzoom

APRIL 21, 2020

So it doesn’t matter if it’s B2B or B2C, I think every digital interaction that we have is an experience so we need to ensure that it’s optimized for the audience it’s required to serve. Where does UX fit into the digital business? What is the future vision for UX?

User Testing

Userpilot

JANUARY 9, 2023

Both product personas (B2B) and user personas (B2C) describe somebody who users the product while buyer personas describe those who decide to buy products. The term user persona is mostly used in B2C while product persona is more common in B2B contexts. Interested? If so, let’s dive in! Product persona: Product Manager.

Feedback Software

Userpilot

MARCH 21, 2024

The Target Audience Customer Profile Template aids B2C companies in reaching individual buyers. ” Monitor product usage with different dashboards in Userpilot. The B2B Customer Profile Template captures in-depth insights into business clients, aiding in developing strategies for partnership and revenue growth.

Data Visualization

Indicative

MARCH 12, 2021

But after looking at our customer data via funnels and cohort analysis, we found that usage of shareability features (like dashboards) actually had a bigger impact on adoption. . Make it simple: Today’s B2B and B2C users alike expect a frictionless, self-serve, and easy-to-use product experience. moment had to do with query-building.

Onboarding KPIs

Gainsight

APRIL 17, 2019

We couldn’t do any of the basic user analytics that I know my friends at B2C companies did in their sleep. It’s the deepest validation of all the hard work to look at our overall dashboard of adoption and see how far we’ve come! Our software is really, really impressive, and people all over the world are using it and loving it.

Analytic Tools

Userpilot

MARCH 29, 2021

Finally, I’ll comment on an industry benchmark study on activation rates in B2B and B2C SaaS conducted by my colleague – Aazar Ali Shad. How to calculate user activation rate [formula] Challenges with calculating user activation rate What are user activation rate benchmarks in B2B vs B2C SaaS? Let’s dive straight in!

Analytic Tools

Gainsight

DECEMBER 5, 2019

This type of experience isn’t endemic to ticket apps or even B2C. Here’s an example of how that would look in our Gainsight Journey Orchestrator: Dashboard in Gainsight CS showing views of in-product messages that have been viewed. Why do I bring this up? I see the same risk in B2B businesses.

Customer Experience

Userpilot

NOVEMBER 25, 2021

Userpilot NPS dashboard- start collecting feedback in-app. It’s best suited to product managers and product marketing managers in B2C, because the “playful” survey builder is very funky looking and informal – offering up comments like “you’re the fastest responder!” G et a demo and see how. which will irritate some.

Feedback Software

UX Studio

MARCH 1, 2024

For instance, when creating a B2C persona for engagement ring buyers, the AI output was generally correct but couldn’t provide nuanced insights, such as the emotional aspect tied to the purchase. – Checking the result with a data analytics dashboard. It overlooked the sentimental value of the process (e.g.,

Data Visualization

The Product Coalition

JUNE 7, 2019

Likewise, dealing with B2C or B2B customers completely alters your approach to product development and improvement. On B2C you need to use a “bazooka” : bring in a lot of customers and make sure that you keep them in. We use them a lot of dashboards: we employ Data Studio because we like transparency when sharing data with clients.

Data Visualization

Userpilot

MAY 20, 2024

Analytics dashboards : Userpilot’s analytics dashboards will give you a glance view of all the relevant adoption metrics such as the number of active users , sessions , average session duration, or product usage. Additionally, Userpilot customers can customize their dashboards how they want, highlighting metrics of their choice.

Analytic Tools

Userpilot

APRIL 20, 2022

B2C companies typically offer straightforward solutions to end consumers, and longer trial periods, so the benchmark is 57%. included masterclass videos and tooltips for each feature on the product dashboard. According to Useproof, the average conversion rate for Opt-in Trials is 25%.

Analytic Tools

PMLesson's Ace the PM Interview

DECEMBER 2, 2021

For example, if I were trying to land a job at a SAAS B2C company, I would know the company is likely to have a set of needed skills. Ask someone farther along in the industry than you: " What are the core Analytics Engineering skills I would need in my first 90 days at startup? "?

Data Visualization

Userpilot

JUNE 19, 2024

For example, a B2B company might prioritize experience with business intelligence tools, while a B2C company might value a strong understanding of social media analytics. Reporting and communication : Create detailed reports and analytics dashboards to present insights to stakeholders. You need something more.

Data Visualization

Gainsight

FEBRUARY 9, 2023

B2B and B2C. Automating visibility into relevant data and dashboards can also help your partners raise flags based on their perspective on that customer’s business. None of them are groundbreaking! All over the world. And what’s more—the potential impact of each can be compounded when leveraged in unison.

Customer Experience