Userpilot

MARCH 24, 2024

This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app.

Data Visualization 93

Data Visualization Customer Feedback Analytic Tools User Testing 93

Mixpanel

MAY 23, 2024

What workarounds or alternatives are your users resorting to (that your potential feature could solve)? Again, you’ll be doing a few calls with customers in this phase, only this time you’ll have some wireframes and prototypes to show them and help them visualize what the feature will look like.

Data Visualization 52

Data Visualization User Testing Product Research Testing 52

Userpilot

MAY 20, 2024

B2B loyalty programs focus on long-term partnerships with personalized services, while B2C programs target individual consumers with general rewards and immediate purchases. Educate customers with in-app tools, communities, webinars , and seminars to reduce friction , enhance product understanding, and increase satisfaction.

Feedback Software 75

Feedback Software Analytic Tools B2B Research Software 75

Mind the Product

JUNE 28, 2018

But take another class of enterprise software product – for example, server log analysis for high-volume unstructured data flowing from mission critical cloud-based applications. Here, there is tremendous space for variation in user context and user needs. Value vs User Experience. Customer Insights.

B2C 138

B2C B2B User Testing Feedback Software 138

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. In broader terms, the concept can be defined as data preparation and presentation through the use of machine learning and natural language processing (spoken or written).

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Second, expectations are rising for consumer-grade experiences. This trend shows no signs of slowing down. More on that later.).

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userzoom

DECEMBER 20, 2017

At the start of 2017 I made several predictions about UX design and research. Below is a recap of how my 2017 predictions (from Jan of this year) turned out. I had predicted that we would see some increase in qualitative, fast, iterative usability studies in 2017. I had predicted a growing need for Competitive UX Benchmarks.

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

Userpilot

OCTOBER 26, 2021

What difference does it make if your product is B2B or B2C? Using data and customer success stories , you’ll need to identify your Aha moments, Activation points, and ways of optimizing engagement to promote retention that will lead you to identify your North Star metric in four steps. By talking to successful user s as well.

B2C 87

B2C Onboarding KPIs Analytic Tools B2B 87

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 90

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 90

Userpilot

OCTOBER 15, 2023

Some key people on the team are growth product managers, growth marketers, growth data analysts, growth engineers, and growth UX designers. A growth marketer helps collect and analyze data , build and run in-app experiences, and implement strategies to drive growth. Level up your growth marketing by booking a demo.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization User Testing 95

Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. Anticipatory design focuses on predicting user needs before they even experience them. To be effective, anticipatory design needs data. Let’s get to it!

Data Visualization 80

Data Visualization Feedback Software Customer Experience Customer Feedback 80

UX Planet

FEBRUARY 1, 2024

This approach not only enhances the usability of the product but also aligns its development with the real-world requirements of its users, making it more likely to succeed in the market. They represent fictional characters, but are grounded in the realities of your target audience, created through meticulous user research.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Revulytics

SEPTEMBER 18, 2019

In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. Creating a realistic persona requires data from several sources. Use user persona surveys.

Feedback Software 86

Feedback Software Research Software Analytic Tools User Testing 86

Gainsight

APRIL 10, 2023

According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones. B2B customers are expecting round-the-clock help (similar to B2C customers). There’s no doubt that customer success (CS) has become existential to SaaS.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Userpilot

NOVEMBER 16, 2022

B2B marketing automation is more complex than B2C since the B2B sales cycle is longer and often involves more than one persona. There are four main benefits to B2B marketing automation: reduced customer churn , increased customer lifetime value , better data collection, and reduced marketing costs. Data collection automation.

Feedback Software 90

Feedback Software Analytic Tools B2B Embedded Analytics 90

Userpilot

OCTOBER 15, 2022

B2B customer experience is all of the interactions that a customer has when interacting with a business-to-business (B2B) company. B2B customer experience differs from B2C because it’s rooted in building trust over the long term. B2C sales cycles are shorter so factors like speed are more important.

Customer Experience 90

Customer Experience B2B User Testing Customer Feedback 90

The Product Coalition

APRIL 4, 2019

When it comes to a business mobile app implementation based on one among B2C, B2E, and B2B or all three of them, which is the best strategy between treating them separately and together? An app created for B2E interaction will barely have anything common to serve the purpose of B2C interaction. How this consolidation will help — A).

B2C 66

B2C B2B User Testing Data Visualization 66

Userpilot

MARCH 20, 2024

In-app advertising provides revenue without charging users and should be paired with lead-generation strategies to increase revenue. The product model monetizes user-generated data for targeted marketing , creating revenue without direct charges. The open-source model creates revenue by charging for beyond-the-basics services.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

The Product Coalition

JULY 17, 2018

server log analysis for high-volume unstructured data flowing from mission critical cloud-based applications. Here, there is tremendous space for variation in user context and user needs. An IT administrator in the CIO’s organisation would use the tool very differently from a developer reporting to a VP of engineering.

B2C 60

B2C B2B User Testing Feedback Software 60

The Product Coalition

JANUARY 27, 2024

There’s a clear distinction between technical and business-oriented roles, as well as between those focused on B2C and B2B markets. I will share my insight about the implications for the product team for both cases. Product-Led strategy: User-Centric Approach, Customer-Centric Metrics Focus on self-service onboarding and scalability.

Feedback Software 129

Feedback Software Analytic Tools Onboarding KPIs B2B 129

Product Innovation Educators

JANUARY 17, 2022

We sell B2C and currently offer the app for a range of property and casualty (P&C) insurance. [7:33] Collecting data at every touchpoint and simplifying the user experience would be a huge effort for old insurance companies. 12:41] How are you using data? It’s crucial to talk to customer service.

Feedback Software 97

Feedback Software Data Visualization Customer Feedback Customer Experience 97

Userpilot

MAY 20, 2024

Given the right product growth tools you can transform your product into a self-growth machine. Curious about the tools that make this happen? In this article, we’ll go over 16 tools that each product team may want to have in. TL;DR Product growth tools are software solutions that elevate your product to be a vehicle for growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

SEPTEMBER 23, 2022

Userpilot helps you collect invaluable user insights from in-app to identify drivers for customer satisfaction or dissatisfaction. Customer churn or customer attrition refers to the number of customers who stopped using your product or service over a fixed time frame. Poor customer service. Buggy product or service.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

FEBRUARY 5, 2024

TL;DR Free-to-paid conversion rate measures the proportion of free trial users who upgrade to paid subscribers. You can calculate the free trial conversion rate by dividing the number of free trial users who upgrade to a paid subscription by the total number of trial users. Tools like Loom adopt this approach.

Feedback Software 52

Feedback Software User Testing Data Visualization Analytic Tools 52

Usersnap

MARCH 16, 2023

In this article we’ll be covering: What is a B2B2C business model Who is POM and what they do The challenges POM was facing The value of customer feedback & the appropriate tools to solve issues What Is a B2B2C Business Model? B2B companies that need help marketing their products or services can partner with B2C online shops.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

APRIL 30, 2024

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Reporting Tools 80

Gainsight

JULY 20, 2022

Or, they might be based on the users’ actual behavior in the product. The use case for each model will vary based on the company, but regardless, segmentation is a powerful tool. Segmenting helps Product teams understand who their users are and gives them insights they can use to create targeted, user-centric product experiences. .

Analytic Tools 59

Analytic Tools Customer Experience Data Visualization Customer Feedback 59

Mironov Consulting

SEPTEMBER 14, 2020

They come from professional services groups — which is all bespoke contracts and project management. I find myself repeatedly emphasizing the need for foundational product experience for any product executive. Questions: “Have you ever had a team of product managers reporting directly to you? How many/how long?”

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Data Visualization 145

Userzoom

APRIL 21, 2020

So it doesn’t matter if it’s B2B or B2C, I think every digital interaction that we have is an experience so we need to ensure that it’s optimized for the audience it’s required to serve. I sit in ‘insights’, but my day to day work involves product and design, just to begin with. Enroll today!

User Testing 93

User Testing Research Software Data Visualization Product Research 93

Mixpanel

OCTOBER 20, 2020

This post is written by TWG, a product consultancy specializing in modern application development , data engineering, and product growth. Simply put, data is at the core of good product management. But making the most of the data that organizations collect is a process that’s often hindered by unnecessary complexity.

Analytic Tools 91

Analytic Tools Data Visualization Onboarding KPIs User Testing 91

Userpilot

APRIL 29, 2021

A majority of consumers experience that same lack of introduction during SaaS onboarding. That’s why KBCM reports that nearly 20% of SaaS companies have an average contract length of less than one year. Other software requires direct integrations and developer participation to create more complex product experiences. Automation.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Third, a new visual bot builder.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Amplitude

NOVEMBER 12, 2019

Whether the pricing model is monthly, yearly, or otherwise, subscription-based pricing models keep revenue relatively predictable. Product analytics help you uncover important insights to answer questions including what is your product’s key activation event that results in longer user retention? opportunities).

Analytic Tools 94

Analytic Tools Onboarding KPIs Enterprise Data Visualization 94

Userpilot

FEBRUARY 7, 2024

You can calculate your free trial conversion rate by dividing the trial-to-paying users by the total number of trial users for the same period and then multiplying by 100 to get a percentage. B2C companies tend to have higher trial conversion rates but lower customer lifetime values. to 29% depending on the industry.

Customer Experience 52

Customer Experience User Testing Onboarding KPIs B2C 52

Userpilot

FEBRUARY 12, 2021

However, our State of SaaS Product Onboarding study we did in 2020 (2021 report coming soon!) Of the 1000 companies we signed up for to study their onboarding, 73% of B2C companies offered a free or freemium product, and 86% of B2B brands offered a free trial instead of freemium. Take email automation tools.

User Testing 98

User Testing Reporting Tools B2C Customer Experience 98