Userpilot

FEBRUARY 7, 2024

B2C companies tend to have higher trial conversion rates but lower customer lifetime values. Industry averages The average free trial conversion rates for SaaS companies are highly variable based on the industry they’re in — ranging from as low as 18.6% (Enterprise software) to as high as 29% (CRM platforms).

Customer Experience 52

Customer Experience User Testing Onboarding KPIs B2C 52

Product Talk

SEPTEMBER 1, 2021

Our ultimate goal at Human API is to have a B2C play where we create a marketplace for the consumer to do even more with their health data,” says Lisa. Clockwise from the top left, Codi Funakoshi, Product Designer, Rafa Salazar, Lead Software Engineer, and Lisa Orr, Senior Product Manager. Meet Lisa’s product trio at Human API.

Product Research 223

Product Research User Testing Technical Review Data Visualization 223

UX Planet

FEBRUARY 1, 2024

Here’s a generic template to get you started: Identifying UX User Personas for Enterprise Applications Special considerations for enterprise UX personas are crucial due to the unique context and demands of the business environment. This can range from onboarding new software to ongoing technical support.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Nulab

SEPTEMBER 22, 2021

For example, if this is a new market, you might need to focus on educating your audience. For B2C, you’ll need to find out things like age, location, marital status, education, income, ethnicity, religion, and other demographic details. This will be a combination of research and educated guesswork. The bottom line?

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

Gainsight

NOVEMBER 23, 2022

The panel featured Anika Zubair, VP of Customer Success, Mari Frances Bentvelzen, SVP and GM at SAP Concur SMB, Amy Manning, SVP of Worldwide Customer Success & Support at Comeet, as well as Sonia Leighton, Chief of Customer Success at Arbor Education, and Ky Ismet, Director of CS at Ometria. I cannot wait for Pulse 2023.

Feedback Software 52

Feedback Software Technical Review B2C Customer Experience 52

Userpilot

MAY 3, 2022

Inbound works really well for smaller SaaS businesses, whether B2B or B2C. Beyond software costs, you’ll also be spending hundreds of thousands of dollars a year on the salaries of your Director of Demand and SDRs. How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB?

Enterprise 98

Enterprise Strategy Marketing Outbound 98

Gainsight

FEBRUARY 9, 2023

B2B and B2C. But, you can take steps to start the education process as part of your partner onboarding and orientation. Time for an executive business review (EBR)? The post Unlocking Customer Success via Partnerships appeared first on Gainsight Software. None of them are groundbreaking! All over the world.

Customer Experience 52

Customer Experience Research Software User Testing Customer Feedback 52

Userpilot

JULY 26, 2021

One of the best product growth tools is Userpilot because it lets you implement contextual onboarding with its granular user segmentation features and no-code UI element styling engine. In both B2B and B2C, buyers want to self-serve. There was a big focus on how the software would fit into the company’s existing tech stack.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

ProductPlan

OCTOBER 1, 2020

Product managers, product leaders, and product executives have no shortage of educational opportunities. We’ve written about the best conferences for product managers here —today let’s review the can’t miss conferences for product leaders (executives, C-Suite, and the like). 14 Can’t Miss Conferences for Product Leaders. SaaStr Annual.

Research Software 86

Research Software Onboarding KPIs Technical Review Agile 86

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Intercom, Inc.

MARCH 12, 2020

They’re being educated as to what great service looks like and what a great experience is “ People ask me what’s changed in customer service. Also, they’re being educated as to what great service looks like and what a great experience is. This transcends across B2B and B2C. So what is a member?

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Userpilot

APRIL 7, 2021

No coding required! This was likely due to their interactive walkthrough with videos. The point is, by focusing on educating users as much as possible, offering numerous resources, and staying in touch throughout the trial period, they lifted their overall user engagement metrics. Find out how with a free call today.

Onboarding KPIs 92

Onboarding KPIs User Testing Customer Experience Customer Feedback 92

The Product Guy

MARCH 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Coalition

FEBRUARY 15, 2021

All startups built double-sided marketplaces, serving B2C as well as B2B customers. You need to invest both in the diversity and education of every new hire. How-to #2: Winning Hearts & Minds w/ Education How do you teach the big agile picture, thus winning the new hires’ hearts and minds?

Agile 174

Agile Startups Technical Review Software Review 174

Userpilot

MAY 20, 2024

TL;DR Product growth tools are software solutions that elevate your product to be a vehicle for growth. Pendo is the best product adoption software for mobile apps. UserGuiding is the best user onboarding software for small companies. Curious about the tools that make this happen? Don’t fret! their tech stack!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MARCH 21, 2024

Demographic data includes characteristics such as age, gender, education, and job. Create your customer personas either using software such as Hubspot or customizing an online template. The Target Audience Customer Profile Template aids B2C companies in reaching individual buyers.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Userzoom

MARCH 28, 2018

Even in the B2B sector, where a lot of times people go, “This makes sense with B2C, but it doesn’t make sense to B2B,” but that’s actually wrong because the truth is the same people who are buying and using consumer apps are also B2B purchasers. I can write code. Paul: You need a very broad skill-base.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Userpilot

MAY 26, 2024

Role of Content : TOFU : Educational content (guides, case studies, quizzes). Userpilot is a comprehensive tool for funnel analysis in SaaS companies, providing analytics, user engagement, in-app feedback, and no-code solutions to track, analyze, and enhance user behavior within marketing funnels.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

JUNE 10, 2024

Professionally respond to user feedback and comments on social media and review sites. Assign a call with a customer success manager Let’s be honest: if you’re targeting small businesses or are in B2C, providing high-touch onboarding and support may not be a viable option because you can’t hire enough people.

Onboarding KPIs 105

Onboarding KPIs User Testing Data Visualization Analytic Tools 105

The Product HQ

APRIL 20, 2024

Business-to-business (B2B) or business-to-consumer (B2C) product managers (PMs) have mastered various hard skills. Other skills include product launch metrics, version control, A/B testing, standard measurement platforms, UX design, familiarity with wireframing, and software development lifecycle methodologies like Scrum.

B2B 52

B2B User Testing Research Software Analytic Tools 52

Intercom, Inc.

JULY 9, 2020

And so just by simply trying to improve the quality of our reviews, for example, we do a great deal in driving SEO” Alexa: I’d love to contrast that with your current role at G2. com, where we educate our audience, try to catch them earlier in the user journey and then funnel that traffic over to our marketplace.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Intercom, Inc.

MARCH 8, 2018

My first real job was at GE Capital in Australia, and then I moved back to London and joined a company called Complinet, which was a back office compliance software company. The only exception is some B2C work with financial services and insurance companies. The last 12 of those have been in leadership positions.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

Andrew Chen

JUNE 25, 2019

Stage : Early-stage for B2C, an evergreen lever for B2B. Often not possible due to the business model. Stage : Early-stage for B2C, an evergreen lever for B2B. Educate users on what kind of new supply would be most successful. The initial benefit to restaurant customers was the software. Cost : Medium.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Mind the Product

NOVEMBER 9, 2016

Thanks to a combination of advancements in hardware and software, an outpouring of investment, and a massive spike in business and consumer interest, we believe that virtual reality has hit an inflection point that will propel us from the mobile era to the virtual reality/ augmented reality era.

Weak Development Team 92

Weak Development Team Development Feedback Software User Testing 92

Andrew Chen

JUNE 25, 2019

Stage : Early-stage for B2C, an evergreen lever for B2B. Often not possible due to the business model. Stage : Early-stage for B2C, an evergreen lever for B2B. Educate users on what kind of new supply would be most successful. The initial benefit to restaurant customers was the software. Cost : Medium.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

The Product Coalition

MARCH 21, 2019

At a large B2C media company, I found that there was an over-arching strategy but it was formulated with little input from each of the business units, which continued to operate independently and never actually made the sacrifices necessary to implement it.

Analytic Tools 60

Analytic Tools Strategy Technical Review Customer Experience 60

Userpilot

MAY 19, 2021

Schedule a call and see how you can create personalized experiences just like the one above (no coding required). educate your prospects on key challenges in your industry? educate them about a relevant topic. While influencer marketing is widely used in B2C marketing (think Instagram influencers and unboxing videos!),

Research Software 119

Research Software B2B User Testing Customer Experience 119

Userzoom

NOVEMBER 6, 2019

Every company will be a software company or is a software company, in some way or form or some time now or soon. You don’t have to just have great, you know, enterprise grade back-end, you have to have fantastic consumer grade front-end as well, whether you’re in B2C or B2B, doesn’t matter.

Research Software 68

Research Software User Testing Product Research UX 68

Intercom, Inc.

DECEMBER 2, 2020

According to Brooks, adding more people to a late software project usually delays it even more. There’s no perfect formula that fits all organizations – a fledgling B2C startup will have vastly different needs compared to a large well-established fintech company, and their processes should reflect this difference.

Engineering 152

Engineering Feedback Software User Testing Systems Review 152