Userpilot

NOVEMBER 16, 2022

B2B marketing automation is more complex than B2C since the B2B sales cycle is longer and often involves more than one persona. Automatically create onboarding videos with AI video production tools , like Synthesia. Use their feedback to make product improvements that prevent future churn. What is B2B marketing automation?

Feedback Software 90

Feedback Software Analytic Tools B2B Embedded Analytics 90

UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. UX User personas are like detailed maps that guide the development of a product to meet specific user needs. The challenge? Understanding the diverse needs of your potential users.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Userpilot

SEPTEMBER 10, 2022

Involuntary churn vs. voluntary churn: How do they affect SaaS businesses? You can reduce involuntary churn by prompting payment reminders in-app or through email. Instead, run in-app banners reminding them to update their credit card information. This leads to lost revenue for SaaS companies. What is involuntary churn?

Feedback Software 88

Feedback Software Analytic Tools Customer Experience User Testing 88

Userpilot

APRIL 20, 2022

Looking for ways to engage your SaaS users in a way that drives freemium to premium conversions more efficiently? SaaS companies that cater to small businesses have higher freemium conversion rates than those that serve medium-sized companies. Keep in-app upgrade prompts contextual if you must upsell free users. Let’s dive in!

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization User Testing 89

Userpilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe. What is churn ?

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

JULY 16, 2021

Are you aware of all the metrics that work for SaaS products in 2021? Instead of spending hours of your valuable time tracking every metric, you need to monitor SaaS metrics that actually matter. Improved in-app experiences would lead to a greater user activation rate by increasing the value of your product to customers.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Product Talk

FEBRUARY 28, 2024

Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey. From this feedback, Kelsey’s team quickly zeroed in on a potential solution.

Product Research 240

Product Research Onboarding KPIs Feedback Software User Testing 240

Userpilot

DECEMBER 21, 2022

Userpilot helps you build interactive walkthroughs, do advanced customer segmentation, track in-app user behavior, access powerful analytics, and collect invaluable insights with a wide range of microsurveys. Product analytics is a key asset if you want to grow your SaaS business. What is Product Analytics? Time to Value.

Analytic Tools 90

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 90

Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. When that happens, the solutions are ready and available to use. You can get it from users directly by asking them to fill in forms or provide feedback.

Data Visualization 80

Data Visualization Feedback Software Customer Experience Customer Feedback 80

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

FEBRUARY 5, 2024

How you increase trial-to-paid conversion rate determines how good your SaaS model is. For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. What is a good trial conversion rate for SaaS? Roughly, a 15% conversion rate is good enough for opt-in free trials in B2C.

Feedback Software 52

Feedback Software User Testing Data Visualization Analytic Tools 52

The Product Coalition

DECEMBER 15, 2020

According to Statista.com, people in the United States make their purchases more via mobile apps than via mobile websites. In March 2019, Amazon saw 85 percent of mobile activity coming through its app. users will have made at least one purchase via web browser or mobile app on their mobile device, up from 167.77 million U.S.

Feedback Software 127

Feedback Software Technical Review User Testing Customer Feedback 127

Intercom, Inc.

OCTOBER 13, 2022

We’ve heard you loud and clear – our customers’ feedback and partnership was our biggest driving force behind today’s product announcements. First, a completely redesigned Messenger inspired and guided by our customer’s feedback, unlike anything our industry has seen before. First, though, a few quick housekeeping items.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

JULY 30, 2021

The different types of product managers include the traditional product manager, the product owner, the growth product manager, the technical product manager, and the platform product manager. They must rally a team around a product’s vision and make sure the solution is viable from a business perspective. Type of product (B2B, B2C).

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Userpilot

NOVEMBER 25, 2021

One of the most powerful tools at your disposal in SaaS is in-app feedback surveys. Not all user feedback is useful and the feedback tools available in SaaS vary widely in their effectiveness. User in-app feedback is data you collect inside the app through in-app surveys.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization User Testing 93

Arpit Rai

OCTOBER 29, 2019

What’s the difference between product management in B2B/SaaS and B2C? To be honest, I haven’t worked in the B2C sector. Following are some of the differences I can think of: Customer Research: B2B PMs tend to speak with customers a LOT more than B2C customers. B2B or B2C and why? Probably not. back in 2011–12.

Analytic Tools 52

Analytic Tools Research Software Feedback Software B2C 52

Userpilot

JUNE 22, 2021

What to consider when gathering customer feedback. Three key strategies for building customer success and reducing support strain are: providing customer-centric onboarding, offering self-service and automated assistance, and gathering and implementing customer feedback. How do you build customer success? Three key strategies.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

The Product Coalition

APRIL 15, 2019

Tooling for your product team is a necessity. It often gets overlooked or tools are quickly chosen because we are so focused on the challenges in our own products. But, getting tooling right helps get better results faster. Integrates with your project management tool A word about integration. Roadmunk , ProdPad.

Data Visualization 60

Data Visualization Analytic Tools Research Software Feedback Software 60

Innovatemap

OCTOBER 31, 2019

120WaterAudit is a water program management company that uses software, kits, and services to manage and execute water quality programs that improve public health outcomes. The company started with consumer water testing kits, but pivoted from this B2C model to take a B2B focus on water quality in school systems.

Feedback Software 40

Feedback Software Demo Data Visualization User Testing 40

Arpit Rai

OCTOBER 29, 2019

What’s the difference between product management in B2B/SaaS and B2C? To be honest, I haven’t worked in the B2C sector. Following are some of the differences I can think of: Customer Research: B2B PMs tend to speak with customers a LOT more than B2C customers. B2B or B2C and why? Probably not. back in 2011–12.

Analytic Tools 40

Analytic Tools Research Software Feedback Software B2C 40

Intercom, Inc.

DECEMBER 21, 2021

In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens. Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. Getting into UX. We look at product and software differently from the traditional product mindset.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

The Product Coalition

JUNE 26, 2022

Rob Fitzpatrick, the author, gives us all the tools we need to talk to customers, navigate through the noise, and learn what people really want. The Mom Test will basically teach you how to ask good questions, so you can prevent people from lying and throwing fake compliments about your proposed solution/feature. Can I grow it?

User Testing 117

User Testing Customer Feedback Customer Experience Product Research 117

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Ask Benny

JULY 1, 2019

While these requirements are not bad by themselves, it is much more important to have a competent product manager than that product manager having the exact market or technology pre-experience. Should a product manager have a very deep marketing, UX or engineering background? The same goes for product managers themselves. Jump Markets.

Product Management 78

Product Management Product Manager Weak Development Team B2C 78

Ask Benny

JULY 1, 2019

While these requirements are not bad by themselves, it is much more important to have a competent product manager than that product manager having the exact market or technology pre-experience. Should a product manager have a very deep marketing, UX or engineering background? The same goes for product managers themselves. Jump Markets.

Product Management 60

Product Management Product Manager Weak Development Team B2C 60

Ask Benny

JULY 1, 2019

While these requirements are not bad by themselves, it is much more important to have a competent product manager than that product manager having the exact market or technology pre-experience. Should a product manager have a very deep marketing, UX or engineering background? The same goes for product managers themselves. Jump Markets.

Product Management 60

Product Management Product Manager Weak Development Team B2C 60

Ask Benny

JULY 1, 2019

While these requirements are not bad by themselves, it is much more important to have a competent product manager than that product manager having the exact market or technology pre-experience. Be a Generalist Should a product manager have a very deep marketing, UX or engineering background? However, there is also a disadvantage.

Product Management 60

Product Management Product Manager Weak Development Team B2C 60

Ask Benny

JULY 1, 2019

While these requirements are not bad by themselves, it is much more important to have a competent product manager than that product manager having the exact market or technology pre-experience. Be a Generalist Should a product manager have a very deep marketing, UX or engineering background? However, there is also a disadvantage.

Product Management 60

Product Management Product Manager Weak Development Team B2C 60

The Product Coalition

OCTOBER 11, 2019

I understand that few developers ever want to hear people criticize their apps, but if you want your product to sell, you’ll have to accept what’s coming at you. But, you’ve gone one step further and decided to create an app that will solve relationship problems. Naturally, you expect your app to hit the mass market?—?this

User Testing 60

User Testing Customer Feedback Customer Experience Feedback Software 60

The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Ronke PM

APRIL 5, 2023

This is regardless of whether we work on B2B, B2C, or BDD products and services. The beginning of creating an experience with these characteristics begins with collaboration, partnership, and connection with our UI/UX design partners. We removed any barriers and aligned by soliciting their feedback.

Leadership 52

Leadership User Testing Product Management Product Manager 52

Userpilot

APRIL 7, 2021

Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. By watching your users’ behavior in your product analytics tool, user session recordings, and user interviews, you will see some patterns emerge. They are valuable resources to tap when looking for product feedback.

Onboarding KPIs 64

Onboarding KPIs User Testing Customer Experience Customer Feedback 64

Userpilot

NOVEMBER 21, 2023

Instead of staying in the zone of most competence, divide your attention across all aspects of the product, like the business, tech, and UX. For example, B2B companies work differently from B2C businesses, and feature factories are very different from innovation factories. What’s the solution? First, don’t volunteer.

Technical Review 80

Technical Review User Testing Product Management Product Manager 80

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Both product personas (B2B) and user personas (B2C) describe somebody who users the product while buyer personas describe those who decide to buy products. Interested? Book the demo!

Feedback Software 86

Feedback Software Research Software Analytic Tools User Testing 86

The Product Coalition

JUNE 4, 2016

Spectacular & Dangerous Road on Earth- Tianmen Mountain Road, Zhangjiajie, China ( [link] ) When we talk about product management in tech, usually we don’t explicitly distinguish between B2C and B2B. For type of product, B2C and B2B is just the first layer. Inside B2C / B2B, it can still be very different.

B2B 60

B2B User Testing Technical Review Customer Feedback 60

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. How concept testing can help: You can gather feedback about a new UI design with a survey showing an image of the wireframe design. Book a demo and get started! What is concept testing?

User Testing 90

User Testing Feedback Software Product Research Analytic Tools 90