Mixpanel

JUNE 23, 2020

This framework allows the research function to serve stakeholders with clarity, while delivering business value. Set your sights on engagement—then test and measure. We use the widely adopted “double diamond” framework which encourages broad exploration of an issue, coupled with focused action.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

This framework allows the research function to serve stakeholders with clarity, while delivering business value. Set your sights on engagement—then test and measure. We use the widely adopted “double diamond” framework which encourages broad exploration of an issue, coupled with focused action.

B2B 52

B2B User Testing Research Software Product Research 52

The Product Coalition

APRIL 15, 2019

The categories are: Product Roadmaps Project Management Product Analytics User Research Experience and Feature Design User Communication A/B testing and rollout Let’s dig into each of these categories. The better tools can be configured to automatically apply your preferred product prioritisation framework to the features you enter.

Data Visualization 60

Data Visualization Analytic Tools Research Software Feedback Software 60

Intercom, Inc.

NOVEMBER 7, 2019

Here are five quick takeaways: The founders of Spendesk noticed that, while the B2C space was innovating with peer-to-peer quickpay options, nothing like that existed in the B2B space (which often lags a few years behind the consumer market). Short on time? “Process is important.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

APRIL 30, 2024

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Department of Product

JANUARY 17, 2023

Clearly, this isn’t applicable for all products, but it’s an interesting development in the B2C space. A deep dive into the tools, frameworks and processes used by product managers from top companies. API-driven model API product management is still in its relative infancy.

Reporting Tools 52

Reporting Tools User Testing Customer Experience Product Research 52

Atomic Spin PM

AUGUST 1, 2019

However, starting with the solution tends to create bias and reaffirm what you already were setting out to “test.” There are many ways to define the customer, such as developing personas or using the “Jobs to Be Done” framework. In a B2C situation, there are many ways to find user research candidates.

Research Software 52

Research Software User Testing Customer Experience Weak Development Team 52

Atomic Spin PM

AUGUST 1, 2019

However, starting with the solution tends to create bias and reaffirm what you already were setting out to “test.” There are many ways to define the customer, such as developing personas or using the “Jobs to Be Done” framework. In a B2C situation, there are many ways to find user research candidates.

Research Software 52

Research Software User Testing Customer Experience Weak Development Team 52

Amplitude

FEBRUARY 4, 2019

Every week, our customers in the B2B, B2C, and media industries came to us with questions like: “How does our product’s new, faster search capability affect how often users share content with their colleagues?”. They might want to test out their hypotheses immediately by jumping into a series of experiments—but this isn’t always easy or fast.

Data Visualization 61

Data Visualization Customer Experience Analytic Tools Reporting Tools 61

NextBigWhat

SEPTEMBER 5, 2019

As head of product strategy, what framework do you use to decide on the roadmap? Information Gathering One of the advantages of B2B over B2C is that clients are very vocal with their requirements. For these kind of projects we follow an extremely quick prototype and test ideas approach wherever possible post market study.

Customer Experience 40

Customer Experience B2C User Testing Customer Feedback 40

Userpilot

JUNE 22, 2021

A customer success strategy is a framework of tactics aimed at giving your customers the best chance of achieving their goals. A customer success strategy is a framework of tactics that you can use to help your customers achieve their desired ends. What is a customer success strategy? What to consider when onboarding customers.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

The Product Coalition

MAY 26, 2018

Find out all about the product’s architectural layout, what frameworks are in place, and what components of the system have access to customer data. For instance, if you are a B2C business, you can run a script in the background to remove data when a customer requests for it. Or to course-correct.

Research Software 60

Research Software User Testing Product Research Customer Experience 60

Userpilot

JULY 26, 2021

In both B2B and B2C, buyers want to self-serve. A/B testing. Multivariate testing. A simple framework for turning users into customers Bush has used to drive millions in revenue for various brands. The 4-letter decision framework for picking a go-to-market strategy and growth model for SaaS. Funnel analysis.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Through the segmentation process, we found that a B2B versus B2C distinction was sufficient to capture differing needs.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Lenny Rachitsky

DECEMBER 12, 2023

I want to hone my product skills Fundamentals Mission → Vision → Strategy → Goals → Roadmap → Task 🎖️ How to develop product sense How to get better at product strategy (plus this and this podcast episode) How to get better at influence How to get better at communication: The Minto Pyramid Principle and (..)

User Testing 82

User Testing B2C Product Research B2B 82

Product Talk

MAY 10, 2023

It involves strengthening your understanding of business outcomes , fostering collaboration in product trios , and cultivating many other habits like conducting regular story-based interviews , mapping opportunities on the opportunity solution tree , and identifying and testing assumptions. ” I was able to sign up for that.

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Product Talk

DECEMBER 7, 2022

In my continuous discovery framework, I argue teams need to discover opportunities and solutions. For the purposes of this article, the following activities are not customer interviews: Usability tests or prototype tests or any other customer conversation about potential solutions. Tweet This.

User Testing 200

User Testing Reporting Tools Customer Experience Research Software 200

Roadmunk

APRIL 3, 2018

It’s supposed to be a framework that helps you make decisions. Good strategy is about giving a people a framework in which they can look at the decisions they’re about to make, and then be able to decide whether or not it fits with the product they’re going to build. These phases still exist between B2B, and B2C.

Research Software 89

Research Software Feedback Software User Testing Product Management 89

Centercode

OCTOBER 28, 2020

For nearly two decades, Centercode has provided leading platform and managed service customer testing solutions that help companies turn good technology into great products. A new study revealed that organizations leveraging Centercode saw a 646% return on investment (ROI) from customer testing over three years.

User Testing 69

User Testing Reporting Tools Feedback Software Research Software 69

The Product HQ

APRIL 20, 2024

Business-to-business (B2B) or business-to-consumer (B2C) product managers (PMs) have mastered various hard skills. These include a thorough understanding of your marketplace and business user base, the know-how of usability testing, and spotting new opportunities. There is no shortcut to becoming a B2B product manager.

B2B 52

B2B User Testing Research Software Analytic Tools 52

The Product Guy

JUNE 18, 2020

Plugging in: how to generate insights Analysis: how to prioritize and understand feedback Communication: how to synthesize information Test/Build/etc & then repeat. A decision making framework that I use is. Marvin Mathew is a New York based Product Manager with experiences across B2B & B2C–FinTech, SaaS and HealthTech.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Mind the Product

SEPTEMBER 17, 2018

B2B Metrics now are More Like B2C Metrics. You need a framework for looking at potential revenue and business development to help you decide whether it is worth building the requirements. Try and sell back to the business the things that it wants: beta programs, user testing and roadmap presentations.

User Testing 120

User Testing Customer Experience Customer Feedback Onboarding KPIs 120

Imaginary Cloud - Design

MARCH 31, 2022

Developing digital products with a good user experience (UX) is becoming a must, both in B2C and B2B business models. These steps are all part of the main framework, providing guidelines on how to design a product. As part of product design, digital teams need to understand exactly which problems a product is supposed to solve.

User Testing 81

User Testing Research Software Feedback Software Product Research 81

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Mixpanel

OCTOBER 20, 2020

Well, here’s the perfect chance to do some A/B testing and see if you can improve things! This is a bad idea for a number of reasons: You may not be able to pinpoint why your metrics are changing: was it because of the drip marketing campaign you started, or the A/B testing that was instituted on the new onboarding flow?

Analytic Tools 91

Analytic Tools Data Visualization Onboarding KPIs User Testing 91

The Product Coalition

FEBRUARY 15, 2021

including Scrum as a framework?—?work All startups built double-sided marketplaces, serving B2C as well as B2B customers. You build it, ship it, run it: DevOps, Probably a micro-service architecture, Test automation (TDD, BDD), Continuous integration, Probably continuous delivery, You need to keep technical debt at bay.

Agile 174

Agile Startups Technical Review Software Review 174

The Product Coalition

FEBRUARY 23, 2022

remember to test your customers’ willingness to pay early. How to Create A Value Proposition: A Four Step Framework You must also think about how you will deliver that value to your customers. In the B2C sector, charging by value metric is a fledgling concept and not every segment is used for it.

User Testing 124

User Testing Research Software Customer Experience Product Research 124

The Product Coalition

MARCH 26, 2019

This is because, for most for B2C products, the user is also the customer. For B2C products, these two people are usually the same and that’s why these products are also called consumer products. Understanding the regulatory framework, if any, affecting the process. New features require more development and testing time.

Enterprise 60

Enterprise User Testing Analytic Tools Research Software 60

Mixpanel

FEBRUARY 23, 2021

Every business is unique, and metrics frameworks apply differently 5. Over the course of our conversations, we were pointed to several measurement frameworks for finding product-market fit, with differences depending on the product category, and industry. Every business is unique, and metrics frameworks apply differently.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Brian Balfour

JULY 5, 2017

This post is part of a 5-part series on the frameworks you need to align to grow to a $100M+ company. Install Extension -> Auth Email -> Send Test Email -> Get Notification. As you will see in future posts of the series, it informs and deeply affects the other components of the framework like Channel and Model.

User Testing 76

User Testing Customer Experience Product Research Startups 76

Intercom, Inc.

MARCH 8, 2018

The only exception is some B2C work with financial services and insurance companies. In terms of trying to figure out the viability of a business while still working, use the time when you’re gainfully employed and getting an income to test content or the technology. We do live workshops and a ton of speaking engagements.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

Split

DECEMBER 10, 2020

The framework we were there to learn was laid out in a sprawling chart with 37 separate boxes. The more ideas you test and by extension the more experiments you run, the more you will learn about the actual value of the experiences you deliver to users. How do you make this easier to do? Is There An App For That?

User Testing 59

User Testing Customer Experience B2C Weak Development Team 59

Userpilot

MAY 19, 2021

SaaS marketers need to move fast and break things, but rather than jumping from one ‘shiny new growth hack’ to another, stick to a few tried and tested tactics first. Dofollow.io’s Online Community That Helps Them Test Out Their Product Ideas. Use A/B split tests to see what content resonates best with your audience.

Research Software 119

Research Software B2B User Testing Customer Experience 119

The Product Coalition

OCTOBER 5, 2021

A Product Development Health Check is like a fitness test for your product development practice. It is essential you consider and assess against great frameworks, use more than one as each may highlight different issues or areas for growth. Are the right mindsets promoted by the frameworks used and organisational structure?

Weak Development Team 149

Weak Development Team Reporting Tools Research Software Feedback Software 149

Intercom, Inc.

DECEMBER 2, 2020

There’s no perfect formula that fits all organizations – a fledgling B2C startup will have vastly different needs compared to a large well-established fintech company, and their processes should reflect this difference. Test your solution prior to a full rollout. The processes you decide to prioritize will depend on many factors.

Engineering 152

Engineering Feedback Software User Testing Systems Review 152