Userpilot

MARCH 15, 2022

You can measure product growth using the pirate metrics framework , North Star Metric , and/or HEART framework. There has been a rising demand for self-served support among B2B and B2C customers. There are multiple frameworks for measuring product growth. Why is product growth important? Pirate metrics. North Star Metric.

Onboarding KPIs 89

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 89

Intercom, Inc.

NOVEMBER 11, 2021

We’re here to find out more about his new product design framework — they call it Value Paths — for healthy, sustainable growth. Samuel Hulick: I actually started as a full stack developer. Value Paths: a framework for sustainable growth. I’d love to hear about the framework the title is named after.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Arpit Rai

OCTOBER 29, 2019

What’s the difference between product management in B2B/SaaS and B2C? To be honest, I haven’t worked in the B2C sector. Following are some of the differences I can think of: Customer Research: B2B PMs tend to speak with customers a LOT more than B2C customers. That’s just because you have so much data in B2C compared to B2B.

Analytic Tools 40

Analytic Tools Research Software Feedback Software B2C 40

Intercom, Inc.

NOVEMBER 7, 2019

Here are five quick takeaways: The founders of Spendesk noticed that, while the B2C space was innovating with peer-to-peer quickpay options, nothing like that existed in the B2B space (which often lags a few years behind the consumer market). Instead, focus on fostering a culture of communication and feedback loops between the team.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Split

DECEMBER 10, 2020

Reflecting upon what led to failure (anti-patterns) and what lead to success (patterns) over more than a decade of these efforts, Jon and his team came up with the Better Value Sooner Safer Happier (BVSSH) principles. The framework we were there to learn was laid out in a sprawling chart with 37 separate boxes.

User Testing 59

User Testing Customer Experience B2C Weak Development Team 59

Userpilot

JULY 5, 2022

As a result, it helps you develop only the features that they need and avoid falling into the feature fallacy trap and creating the consumption gap. Riskiest Assumption Testing (RAT) and Fake Door Testing are good ways of validating ideas before you commit to developing them. What is incremental innovation?

Feedback Software 94

Feedback Software Analytic Tools Research Software Product Research 94

Roadmunk

APRIL 3, 2018

What does it mean to not think like a product manager, and how do you undo previous bad habits in terms of thinking? Agile development processes are more about how you work together. It’s supposed to be a framework that helps you make decisions. These phases still exist between B2B, and B2C.

Research Software 89

Research Software Feedback Software User Testing Product Management 89

The Product Coalition

FEBRUARY 23, 2022

Customer Development It always starts with the customer. It is the single most critical factor in determining whether a product makes money, yet it is an afterthought, a last-minute consideration made after a product is developed.” We develop our product to take advantage of our desired distribution channels.

User Testing 129

User Testing Research Software Customer Experience Product Research 129

Atomic Spin PM

AUGUST 1, 2019

Instead, it enables the team to be more creative in solving that problem. There are many ways to define the customer, such as developing personas or using the “Jobs to Be Done” framework. Then you can apply that input when developing your solution. If it’s wrong, don’t feel bad. Who is the customer?

Research Software 52

Research Software User Testing Customer Experience Weak Development Team 52

Atomic Spin PM

AUGUST 1, 2019

Instead, it enables the team to be more creative in solving that problem. There are many ways to define the customer, such as developing personas or using the “Jobs to Be Done” framework. Then you can apply that input when developing your solution. If it’s wrong, don’t feel bad. Who is the customer?

Research Software 52

Research Software User Testing Customer Experience Weak Development Team 52

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

The Product Coalition

MARCH 21, 2019

Through these failures, I’ve come up with a framework for defining, layering, and communicating an effective product strategy that can close the gap between strategy and execution. It’s not often clear how much time that a product manager should be spending on influencing or developing one, or at what level.

Strategy 60

Strategy Analytic Tools Technical Review Customer Experience 60

The Product Coalition

DECEMBER 11, 2018

Even though product managers are supposed to engage various teams during the day, chances are you are not moving that much. Bad news first: the reasons for not working remotely OK, let’s be honest for a second. Secondly, while there are many workflow methodologies, all of them involve gathering as a team at a certain point.

Analytic Tools 60

Analytic Tools Technical Review Data Visualization Customer Experience 60

The Product Coalition

MAY 25, 2018

It covers more than 160 scrum anti-patterns that hold your scrum team back. Before we start talking about the product backlog anti-patterns, I would like to make a small detour to make you familiar with my mental model, how agile software development works. So from my perspective, I like to refer to it as the product creation arc.

Webinar 60

Webinar Agile Product Research Customer Experience 60

Business of Software Conference

NOVEMBER 26, 2018

Rahul shared an incredibly simple framework Superhuman uses for understanding their customers. Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea. I felt this incredible intense pressure from the team and also from within myself to launch what we had built. Step 2: Segment.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103