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Y Oslo 2024: When It Comes to Discovery, Something is Better Than Nothing

Product Talk

I was at dinner last night and this came up where a number of consultants were sharing about how we work with teams and one was a bank and they said they weren’t allowed to talk to their customers. We were like, yes, but everybody you know banks. It turns out the way you bank is probably really similar to the way that I bank.

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How Revolut trains world-class product managers: The “local CEO” model, raw intellect over experience, and a cultural obsession with building wow products | Dmitry Zlokazov (Head of Product)

Lenny Rachitsky

Scale through platform investment: Rather than custom solutions, Revolut builds scalable platforms that enable a team of 300 people to ship credit products monthly across 50 countries—a function that typically requires 2,000 to 3,000 employees at traditional banks.

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5 AI tools for key phases of your UX design process

UX Planet

Maybe you’ve even tried some popular AI tools, like the good ol’ ChatGPT. Here are the mockups Galileo generated for the text prompt: Design a mobile banking app with features such as account balance display, transaction history, funds transfer, and bill payments. Chances are, you already know that.

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One Effective Prompt to Overcome a Designer’s Idea Block

UX Planet

USERS: Explain to ChatGPT who the users you design for are. Here is an example of how to fill it: PRODUCT: Complex desktop product for account managers that handles bank accounts for people and helps them manage their accounts. USERS: Bank account managers. Ask for more ideas If you want more ideas, the chat can give you more.

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Everything you need to know about Pulse AI for customer experience 

Alchemer Mobile

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Fast service” may be seen as favorable in banking and take-out restaurants but not at all positive for fine dining experiences.

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What Do We Owe Our Teams?

Mironov Consulting

 Sales (inevitably) wants to expand our European SMB tech manufacturing ICP to include US-based global banks. A competitor announces ChatGPT-based retirement investment advice.   Examples: A Fortune 50 financial company light-years away from our core manufacturing market expresses interest.  Sales

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AI Snake Oil: Book Summary (AGI is a long-term prospect)

NextBigWhat

While acknowledging the potential of some AI, such as ChatGPT, AI Snake Oil uncovers rampant misleading claims about the capabilities of AI and describes the serious harms AI is already causing in how it’s being built, marketed, and used in areas such as education, medicine, hiring, banking, insurance, and criminal justice.

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