Userpilot

JANUARY 20, 2025

For example, a security bug can indicate your tool is unsafe, which immediately raises alarm bells for customers, and they'll consider switching to a competitor in no time. However, an error message kept popping up when I tried to input my details. This feature saves me hours, and I can focus only on the moments that matter.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Software Review 52

Userpilot

JULY 22, 2025

That classic example of an onboarding wizard could sometimes feel more like a chore than actual help. For example, asking the users about their main goals can unlock different walkthrough paths. Stripe’s setup sequence starts by verifying your account and requesting your business, personal, and bank details.

Analytic Tools 66

Analytic Tools Data Visualization Feedback Software User Testing 66

Userpilot

MAY 17, 2025

User persona example. Heres an example of how I would use Userpilot paths and funnel analysis to see and understand how users navigate an app: I would list the core events (like install, first search, cart add, and checkout), then specify them in Userpilots Paths. Example of a design template on Canva.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

PMLesson's Ace the PM Interview

MARCH 4, 2025

Come prepared with examples that align with Discord’s values. Technical roles can expect a coding challenge to follow the hiring manager screen.   Top Discord Interview Questions These are examples of interview questions asked at Discord , as reported by candidates. Can you provide an example of how you manage conflict?

Reporting Tools 52

Reporting Tools Data Visualization User Testing Technical Review 52

Userpilot

MAY 30, 2025

Banking apps celebrating feature adoption miss the point of their mobile applications. ” So someone switching from urgent Slack messages to your app isn’t fully present yet. For example, a customer acquisition cost (CAC) of $12 per install may seem impressive at a glance. And before that? Confidence? That takes time.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

UX Planet

NOVEMBER 18, 2024

For example, instead of “Fill in your profile details,” put “Let’s customize your profile to make your business look professional right away.” Inno — Registration process on digital banking platform 6. For example, the user would immediately create their first project and add tasks. UI design features 1.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

JUNE 10, 2025

Here’s an example of how detailed the data can be: Track your app churn rate with Userpilot. One of the most popular examples of this is Facebook’s “ 7 friends in 10 days.” Build meaningful segments based on user behavior: Examples include “Installed but never opened,” “Opened once, never returned,” or “Daily active users.”

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

JUNE 5, 2025

You get a variety of UI patterns, strong targeting and segmentation, in-app messaging , built-in analytics, and support for contextual onboarding flows across platforms. Rich targeting & triggers: Show the right message at the right time with precise audience targeting , event-based triggers, frequency capping, and multi-condition logic.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

PMLesson's Ace the PM Interview

FEBRUARY 20, 2025

JPMorgan Chase is the unified company of its two brands: Chase, a consumer and commercial banking brand, and J.P.Morgan, an investment brand for corporations and governments.   Top JPMorganChase Interview Questions These are examples of real interview questions asked at JPMorgan Chase as reported by candidates.

Reporting Tools 52

Reporting Tools Data Visualization Software Review Technical Review 52

Mind the Product

APRIL 20, 2017

Take Messenger for example. The Chinese have found their own way to use the messaging platform. They can also connect their bank accounts to WeChat and transfer money to each other just like Venmo, Snapcash or Payments on Messenger. These are useful features, they solve our day-to-day problems and make our life easier.

Development 202

Development Data Visualization Transportation Customer Experience 202

Alchemer Mobile

APRIL 28, 2020

The messages have started blurring together. We’ve all seen it – companies taking advantage of the current situation and creating robust advertising campaigns to capitalize on the new messaging. There are lots of good examples of brands helping people via concrete actions that help communities. ” Burger King.

Customer Communications 147

Customer Communications User Testing Customer Feedback Customer Experience 147

Userpilot

AUGUST 23, 2024

How does customer onboarding in banking work? You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. The process establishes the foundation for the bank-customer relationship. Why do you need it in the first place?

Analytic Tools 105

Analytic Tools Feedback Software Banking Data Visualization 105

Alchemer Mobile

JUNE 12, 2019

For example, privacy rules restrict the ways financial institutions can interact with customers through their mobile apps. Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. The second is to use proactive engagement strategies and contextually relevant messaging.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Intercom, Inc.

SEPTEMBER 15, 2022

And when typing a message, there is a lot more room for ambiguity and misunderstanding, even when the interlocutors know each other well. Together, they’ll talk about the evolution of emojis, recent trends in business messaging, and how organizations can use emojis to build better relationships with their customers. Enter the emoji.

Messaging 129

Messaging Reporting Tools Research Software Data Visualization 129

Alchemer Mobile

NOVEMBER 10, 2022

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! Using customer support to drive loyalty, engagement and revenue.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Alchemer Mobile

DECEMBER 16, 2020

Between heavy increases in usage as well as staggering drops in economic activity, 2020 was a roller coaster for banks, insurance companies, budgeting apps, and everything in between. For example, fingerprint authentication or facial recognition is a great start in making signing in to finance apps both secure and convenient.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

Intercom, Inc.

JANUARY 21, 2020

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. For example, personal finance apps like PayPal (47%) and Revolut (35%) use a lot of text in their starting screens to display information about accounts, recent transactions, and activity.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Intercom, Inc.

APRIL 29, 2020

The answer isn’t in a specific example but the approach you take to doing business. We also used in-app messages to avoid exacerbating already high levels of email fatigue. It’s the little things that you do which ensure your message is received by customers in non-spammy, meaningful ways. Add value, not just noise.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Intercom, Inc.

FEBRUARY 22, 2019

Here’s a look at how customer service chatbots can improve your service experience, and a few examples of intelligent bots that will inspire you to create your own. For example, if a chatbot knows how to answer a question like “how do I add another user?” Examples of awesome customer support chatbots.

Customer Experience 267

Customer Experience Artificial Inteligence Inbound Banking 267

Alchemer Mobile

JANUARY 24, 2019

One of the most important tasks we’re faced with in business and in our personal lives is taking care of our finances, and mobile banking is already insanely popular across all demographics. According to Apptentive’s recent consumer survey , the majority of banks and credit unions offer mobile banking apps—and they are wildly popular.

Feedback Software 164

Feedback Software User Testing Customer Feedback Finance 164

Userpilot

SEPTEMBER 14, 2023

Here are a few examples of when you might opt to send dunning emails to a customer: Subscription renewal. You can also use the same message to upsell the same sender by highlighting the benefits of other product plans. If you continue to experience issues, try adding a different payment method or try checking with your bank.

Analytic Tools 104

Analytic Tools Data Visualization Customer Experience User Testing 104

Modus Create

MARCH 14, 2023

In this post, we share 10 digital transformation examples from 10 industries. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line. For example, this promo video of e-tron GT was created entirely on AVP. Now, it relies on Aha!

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Mind the Product

MARCH 14, 2019

Eventually the machine displays an error message, spits out your card, and you have to start the entire process again. Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. Much like the lollipop for your child in the queue at the bank. I won’t judge you.).

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

Intercom, Inc.

JULY 11, 2018

Newspapers, for example, believed they were in the “Newspaper Industry”, and as such struggled to work out why bored commuters had stopped buying their product. People wanted to pass notes and messages, without fear of other people seeing them…. What people want. People still want this. People wanted to store photos in a safe place….

Entertainment 205

Entertainment Technical Review Software Review Banking 205

Intercom, Inc.

MAY 18, 2022

With this data you can personalize every interaction on your site – send targeted messages by segment, personalize campaigns, view customer interactions and chat history, or even automate your chatbots by training them to recognize frequently asked questions. Let’s take a look at some of those key functionalities: Custom Bots. JavaScript.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Userpilot

JULY 8, 2024

Looking for examples of customer journey touchpoints? Examples of touchpoints at this stage include paid ads, blog articles, social media posts, marketing emails, webinars , customer reviews, and referrals. Targeting and retargeting have one more benefit: they allow you to personalize the messages. Let’s dive in.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Intercom, Inc.

SEPTEMBER 8, 2021

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Outbound Messages. Powering support at scale.

Reporting Tools 237

Reporting Tools Inbound Customer Experience Data Visualization 237

Product Talk

JANUARY 31, 2024

Drilling down into one specific example, Leann says she was recently asked to do a round of discovery on a potential solution, but ended up uncovering evidence for a different opportunity that had a lot of promise. “It has been challenging to know who to bring in, who to convince, etc.

Product Research 312

Product Research Reporting Tools Feedback Software Customer Communications 312

The Product Coalition

MARCH 9, 2021

The required minimum is bank cards and cash. But you can also add the ability to make payments using mobile wallets, online banking, QR codes, etc. For example, a bad rating can affect the number of orders and the size of the commission, and sometimes even the dismissal. Messaging, ratings & reviews, booking history.

Reporting Tools 183

Reporting Tools Weak Development Team Development Technical Review 183

Intercom, Inc.

AUGUST 13, 2019

Our chatbot can also look at keywords in the customer’s message and suggest matching articles – but only if it detects that the user hasn’t visited the Help Center in the previous 15 minutes. These factors include: Message keywords. So where possible, our support chatbot – Answer Bot – will answer that question for them immediately.

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

Userpilot

FEBRUARY 7, 2022

Here at Userpilot, we talk a lot about how to design your UI effectively , but sometimes I think that bad UX examples are even more instructive. So, here’s a collection of bad UX examples from SaaS tools. Whatapp’s messages leave an awkward residue behind when deleted. than empty rhetoric.

Analytic Tools 98

Analytic Tools Research Software Feedback Software UX 98

Intercom, Inc.

MARCH 21, 2018

For example, around the time Apple launched the iPod, MP3 players were a dime a dozen. They can set new messages to be triggered based on a customer’s satisfaction level, or decide to put customers who are dissatisfied at the front of the queue. The problem was marketing. Product and marketing are two sides of the same coin.

Marketing 223

Marketing Customer Satisfaction Differentiation Banking 223

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. Based on a survey of mobile banking users, there are a few reasons why potential customers abandon this much-needed part of the application process on mobile: Too complicated. Short attention span.

User Testing 148

User Testing Analytic Tools Research Software Data Visualization 148

The Product Guy

MAY 7, 2020

Few examples: Growth PM/Growth Hacker – This role focuses on increasing the top of funnel and ensuring lower drops off during the conversion. For example: the purpose of communication could be (a) to get sign off on the product roadmap, (b) inform launch of the product, (c) seek additional resources to complete the project on time, etc.

Technical Review 398

Technical Review Product Management Product Manager Onboarding KPIs 398

Alchemer Mobile

APRIL 11, 2019

With mobile banking, the branch experience has become secondary to the digital experience, largely thanks to mobile apps. Consider using surveys to gather feedback on a new feature, open-ended text fields to learn more about your customers’ engagement experiences, or proactively reach out with messages to encourage customers to engage.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

The Product Coalition

APRIL 14, 2020

An example of outsourcing lead generation without context, leading to poor quality leads and spams. alone and this excludes other devices (notebooks, tablets, smart TVs) and plethora of communication software (such as messaging apps and social networks).

Banking 78

Banking User Testing Research Software Customer Experience 78