Business Acumen Institute

SEPTEMBER 18, 2023

Some of you also know me through some of the books I’ve written, namely Product Manager’s Desk Reference, Business Acumen Handbook, and so on. I do a lot of research. And, the research is done sometimes to the workshops I deliver. It could be for a production line. So what is going on?

Data Visualization

Mind the Product

AUGUST 9, 2019

In this keynote from #mtpcon San Francisco, Michael Sippey, VP of Product at Medium, shares some insights on how to think big and create clarity and focus for product management teams to unleash their full potential. It means the engineers, designers, marketing and executives are equally confused about their product.

Product Research

Intercom, Inc.

FEBRUARY 6, 2020

It might be the same core product, but it’s a completely different strategy. In 2019 research firm IDC found them to deliver 869% ROI (??) along with time savings and higher productivity. When Yvonne joined in 2016, the business unit consisted of just 10 people across product, engineering, sales, and marketing.

Feedback Software

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? We all use AI or machine learning (ML)-driven products almost every day, and the number of these products will be growing exponentially over the next couple of years. What does it mean for us as product managers? Lesson 1: Understand the Problem You’re Trying to Solve with ML.

Artificial Inteligence

Userpilot

SEPTEMBER 30, 2024

Its products use gamified experiences that help young learners develop science, maths, and literacy skills. We chatted with Tom Ulman, the Chief Product Designer at Reading Eggs, a 3P Learning company, about how they used Userpilot to improve the user onboarding experience. The other one is in-app surveys.

Product Research

Intercom, Inc.

FEBRUARY 14, 2018

A couple of weeks ago myself and some of my team sat down to talk about how we could attract some of the best people around to join our Product team. If you’re a product person, then you’re one of us, we understand you. Our VP Product worked as a PM, a Designer and a Researcher in his career. At Intercom.

Product Research

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. Based on a survey of mobile banking users, there are a few reasons why potential customers abandon this much-needed part of the application process on mobile: Too complicated.

User Testing

Intercom, Inc.

JANUARY 20, 2022

In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating. After all, almost any product or service can be replicated by a competitor. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations.

Feedback Software

The Product Coalition

NOVEMBER 26, 2019

Managers and product managers are often frustrated by the apparent lack of care the development team is showing for the needs of the business. When a long-awaited product or feature finally launches, it often comes well short of the needs. For many organizations the solution is product management. The bigger context?—?users,

Onboarding KPIs

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. It took a few years until the team felt the market for this product was mature enough. How price-sensitive are customers for this type of product?

Product Research

Johanna Rothman

APRIL 18, 2024

Remember this: If your customers want to use your product, make it easy for them to do so. Because product problems cause several other problems: The customers have to decide if the aggravation of using this product outweighs the defects. Customers will not wait forever for you to fix problems in your product.

Product Research

The Product Coalition

APRIL 17, 2023

The ability of generative AI models to adapt to diverse requirements is one of the factors that makes them so powerful and useful in various applications, from creating art and music to creating realistic simulations for scientific research. How to build a generative AI solution?

Generative AI

Userpilot

SEPTEMBER 11, 2023

What do you need to successfully navigate the different product launch phases? What will it take to turn your product into a bonafide growth engine ? TL;DR A product launch is a three-step plan (pre-launch, launch, and post-launch) to successfully bring a new product to market. What is a product launch?

Product launches

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. Today, we—the product-using public—have more choices.

Data Visualization

Mixpanel

FEBRUARY 23, 2021

Table of Contents The problem with defining product-market fit In search of quantitative indicators of product-market fit 6 things about measuring product-market fit 1. With that in mind, product-market fit is a spectrum 4. Once you find product-market fit, it’s not static 6. It makes sense intuitively.

User Testing

Mind the Product

MAY 13, 2019

I’m a product manager at Monzo. We’re a UK-based bank and our mission is to make money work for everyone. An inspiring vision should help people understand how their work contributes to individual users, by explaining what your product or service aims to do for users. Make Sure Your Team Goals are Based on Company Goals.

User Testing

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. We have a great product, and customers love using it.

Feedback Software

Userpilot

SEPTEMBER 10, 2022

In the business world, there’s a term used to describe the rate at which customers stop using a product or service — customer churn. And in today’s post, you’ll learn what factors lead to customer churn, like user sentiment , product experience, or payment issues. This leads to lost revenue for SaaS companies.

Feedback Software

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment.

Artificial Inteligence

Userpilot

OCTOBER 4, 2022

What are the key differences in how they adopt products? Which of them are most useful for product managers of early products? The adopter categories divide consumers into groups depending on their readiness to use new products or innovations. They are happy to test the product and provide feedback.

Feedback Software

UX Studio

JULY 31, 2018

Product design for kids poses its own challenges. Designing a good children’s app is more than just dumbing down adult concepts.” (Tanya Unger) The essence of designing a successful product for them lies in understanding their differences from and similarities to adults. To make a product resonate with kids, first empathize with them.

UX

Userpilot

JANUARY 15, 2024

You can measure customer experience within the fintech industry using periodic surveys, post-interaction surveys, and funnel analysis. Userpilot, Zendesk, and LiveAgent are the three best tools to consider when trying to improve the customer experience for those using your fintech products or services.

Analytic Tools

UX Planet

JANUARY 22, 2024

One Click Generates Lots of Product Ideas Most people think designers get their ideas easily and quickly. But it is not like that; we often struggle to find ideas for the products we work on. PRODUCT: Add here some info about the product you design. USERS: Bank account managers.

Analytic Tools

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Looking to collect and analyze feedback?

Feedback Software

Amplitude

APRIL 25, 2021

Today we’re launching Amplitude Recommend , a new personalization product that gives all digital companies the power to produce personalized experiences at scale; accelerating your roadmap by years, increasing conversion lift—often by double digits—and reducing the cost by millions.

Analytic Tools

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Help customers gain full value from your product. Regularly collect feedback and act on them, help them discover features contextually, and implement a customer loyalty program. Who are they?

Feedback Software

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? Should the Voice of Customer influence product development? You may have realized how customer feedback has become a huge focus in recent years.

User Testing

Intercom, Inc.

NOVEMBER 3, 2022

Despite having started her career in banking and finance, when Natasha moved to Bulb, a renewable energy supply company based in the UK, she encountered the challenges of scaling a support team firsthand. By automating planning, businesses can save time, increase productivity and turn support from a cost center into a profit driver.

Feedback Software

The Product Coalition

MAY 14, 2018

UX and product management have broadly the same goals?—?to to understand users’ needs, to create excellent experiences that solve those needs and to keep innovating products, with these aims in mind. Product managers make up a sizeable proportion of the graduates of our courses. UX is essential for product managers.

UX

Usersnap

SEPTEMBER 3, 2019

Boost your business growth with the outstanding customer experience and build products your customers will love. Get Inspired: Look at the Atom Bank. It is a UK app-based financial company that gives full power to its customer to create their personal product identity. Atom Bank, twitter. Happy customers, happy company.

Customer Experience

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. The first step to scaling your customer advocacy program is to improve your product onboarding experience. For the same reason, personalize your product for the most relevant and enjoyable experience. Boosts brand awareness.

User Testing

ProductPlan

MARCH 18, 2022

For this reason, product teams need to develop a process for idea management. You probably even get suggestions from friends and family when you discuss your job and products. The entire product community—staff, partners, customers, prospects, and even analysts and members of the media—all might have ideas worth considering.

Idea Management

The Product Coalition

MARCH 6, 2019

Working as a product manager can be a busy, unpredictable and octopus-like existence. Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake.

Analytic Tools

DISQO

JUNE 20, 2018

Most product leaders and managers don’t have the luxury of starting from scratch. Rather, they’re responsible for improving and growing legacy products with existing customers, rigid stakeholders, and technical debt. First, your product should be present-proof and meet the needs of today,” he explains.

User Testing

DISQO

JUNE 20, 2018

Most product leaders and managers don’t have the luxury of starting from scratch. Rather, they’re responsible for improving and growing legacy products with existing customers, rigid stakeholders, and technical debt. First, your product should be present-proof and meet the needs of today,” he explains.

User Testing

DISQO

APRIL 2, 2018

How do today’s most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—design, develop, and deploy the products that have earned the love of literally billions of people around the world? The most effective product teams iterate incredibly quickly, shortening the time from hypothesis to insight.

Product Research

DISQO

APRIL 2, 2018

How do today’s most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—design, develop, and deploy the products that have earned the love of literally billions of people around the world? The most effective product teams iterate incredibly quickly, shortening the time from hypothesis to insight.

Product Research