Intercom, Inc.

FEBRUARY 6, 2020

The shift from serving just consumers to serving consumers and companies is a massive one. “The shift from serving just consumers to serving consumers and companies is a massive one” For Udemy, investing in a B2B arm seemed too obvious, and too good, an opportunity to ignore.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. Short attention span. Make support easily accessible.

User Testing 148

User Testing Analytic Tools Research Software Data Visualization 148

Mixpanel

FEBRUARY 23, 2021

Table of Contents The problem with defining product-market fit In search of quantitative indicators of product-market fit 6 things about measuring product-market fit 1. With that in mind, product-market fit is a spectrum 4. Once you find product-market fit, it’s not static 6. And this is what we heard.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Mind the Product

AUGUST 9, 2019

No one can be a product manager without being an optimist, but “optimistic” feedback loops can expose real product challenges. At this phase, the product manager of a banking app convinces themselves their app needs podcast streaming. It is more fun to work with a designer, report a bug, or talk to customers.

Product Research 180

Product Research Product Manager Product Management Feedback Software 180

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Looking to collect and analyze feedback?

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

SEPTEMBER 30, 2024

We chatted with Tom Ulman, the Chief Product Designer at Reading Eggs, a 3P Learning company, about how they used Userpilot to improve the user onboarding experience. Userpilot is a digital adoption platform with comprehensive functionality, including advanced analytics, feedback, and in-app engagement features.

Product Research 105

Product Research Analytic Tools Feedback Software User Testing 105

Intercom, Inc.

FEBRUARY 14, 2018

Our VP Product worked as a PM, a Designer and a Researcher in his career. You have to do research, product, and design work in spaces that were never designed for that. You’ll ship product to our customers within days or weeks of joining because that’s our obsession. You have little influence in changing the process.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. They lose customers. Which is really where it all starts….

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Mind the Product

AUGUST 19, 2019

Each product development process starts with identifying the right problem to solve: you all remember that users don’t buy a drill for a drill itself or for a beautiful hole that this drill can make, they buy it for a nice dining room they want to decorate with a picture. Could we make the user experience safer?

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Mind the Product

MAY 13, 2019

We’re a UK-based bank and our mission is to make money work for everyone. We recently reached 1,800,000 current account customers – after launching in January 2018 – and are focusing on growing our user base and revenue. Lending works on per-user revenue. Make Sure Your Vision is Customer-Centric.

User Testing 194

User Testing Research Software Feedback Software Customer Experience 194

Intercom, Inc.

AUGUST 3, 2020

At Intercom, we’ve been truly inspired by our customers during these trying times and how they’re helping people in need. The team is now five-people strong, with several local food bank partners joining in to answer client questions. One shining example is Code for America. Here’s their story.

Government 211

Government Feedback Software Feedback Loop Customer Experience 211

DISQO

APRIL 2, 2020

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. As Americans get used to a new normal of social distancing, consumers are adjusting their needs and wants regarding finances — handling their own and changing where they get information or advice. It’s a risk we don’t have to take.”.

User Testing 52

User Testing Banking Presentation Reporting Tools 52

DISQO

APRIL 2, 2020

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. As Americans get used to a new normal of social distancing, consumers are adjusting their needs and wants regarding finances — handling their own and changing where they get information or advice. It’s a risk we don’t have to take.”.

User Testing 52

User Testing Banking Presentation Reporting Tools 52

Userpilot

SEPTEMBER 10, 2022

Even a successful business will lose customers at some point. In the business world, there’s a term used to describe the rate at which customers stop using a product or service — customer churn. More importantly, you’ll learn how to deal with customer churn, whether involuntary or not.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. But what exactly is customer advocacy and how can you use it to your benefit? A score of 8+ indicates a potential customer advocate.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

The Product Coalition

APRIL 17, 2023

The ability of generative AI models to adapt to diverse requirements is one of the factors that makes them so powerful and useful in various applications, from creating art and music to creating realistic simulations for scientific research. How to build a generative AI solution?

Generative AI 156

Generative AI Feedback Software Research Software User Testing 156

Usersnap

SEPTEMBER 3, 2019

Boost your business growth with the outstanding customer experience and build products your customers will love. We’ve entered the era of the customer. The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder.

Customer Experience 76

Customer Experience User Testing Customer Feedback Feedback Software 76

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? What personalized customer retention strategies are open to you? Let’s begin!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Amplitude

APRIL 25, 2021

Personalization in the style of Netflix or Amazon is the dream of every company—optimizing the digital experience for each user so that it feels like it’s built just for them. It requires sophisticated identity resolution to reach the right user, machine learning to find the right message, and real-time delivery to identify the right time.

Analytic Tools 113

Analytic Tools Engineering Feedback Software Data Visualization 113

Userpilot

OCTOBER 4, 2022

The adopter categories divide consumers into groups depending on their readiness to use new products or innovations. They are happy to test the product and provide feedback. Listening to their feedback and acting on it increases their engagement and loyalty. They make up about a third of all users.

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

The Product Coalition

NOVEMBER 26, 2019

Their goals are always stated in terms of delivering products and features (output), and never in terms of expected business and customer outcomes. Such teams expect to get a prioritized product backlog and detailed requirements, often in the form of epics and user stories. users, market and business, fades into the background.

Onboarding KPIs 87

Onboarding KPIs Product Research Agile User Testing 87

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Development Team Review Research Software 76

Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. If you’re short on time, here are a few quick takeaways: A company’s differentiator, or the reason their customers choose them over others, only lasts as long as their ability to improve faster than others can copy. Being open to feedback.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! What is the fintech customer experience?

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

SEPTEMBER 11, 2023

It involves market research, goal setting, and the development of your go-to-market strategy. Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. The goal is to validate the idea by testing it in the real world with minimal risk.

Product launches 105

Product launches Product Research Data Visualization Research Software 105

UX Planet

JANUARY 22, 2024

It can be ideas about the big problem, like “how to make the user engage more with our product,” or a smaller interaction issue related to the UX and the visual design, like choosing between infinite scroll or pagination. USERS: Explain to ChatGPT who the users you design for are. USERS: Bank account managers.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Artificial Inteligence 97

UX Studio

JULY 31, 2018

For instance, as a UX researcher, I must prepare for surprising reactions and behaviors when conducting a usability test with kids. The same task or entertainment won’t necessarily fit older children. When I design for kids, I find using the growth mindset for building feedback a great starting point. Kids learn faster.

UX 107

UX Product Research Feedback Software User Testing 107

Johanna Rothman

APRIL 18, 2024

You have several options: Separate the customer-facing problems from all the other ideas. Implement or Fix Customer-Facing Problems When customers report problems, how does your organization react? Implement or Fix Customer-Facing Problems When customers report problems, how does your organization react?

Product Research 85

Product Research Feedback Loop Data Visualization Reporting Tools 85

ProductPlan

MARCH 18, 2022

Every employee, customer, prospect, or partner has ideas, even when they’re canceling their subscription. Some ideas may have promise but don’t fit in with the current strategy, funding level, or development bandwidth at the time. You probably even get suggestions from friends and family when you discuss your job and products.

Idea Management 105

Idea Management Feedback Software Systems Review User Testing 105

The Product Coalition

MAY 14, 2018

to understand users’ needs, to create excellent experiences that solve those needs and to keep innovating products, with these aims in mind. Stephen Sherwin is Senior Product Manager in Mobile Banking at AIB. Product managers must understand the principles of great UX design and be able to offer our UX designers effective feedback.

UX 68

UX Product Research User Testing Research Software 68

DISQO

JUNE 20, 2018

Rather, they’re responsible for improving and growing legacy products with existing customers, rigid stakeholders, and technical debt. Last week, we partnered with Silicon Valley Bank to host a conversation moderated by Thor Ernstsson, CEO and Founder at Alpha. We record a lot of our conversations and tests.

User Testing 40

User Testing Product Research Banking Customer Experience 40

DISQO

JUNE 20, 2018

Rather, they’re responsible for improving and growing legacy products with existing customers, rigid stakeholders, and technical debt. Last week, we partnered with Silicon Valley Bank to host a conversation moderated by Thor Ernstsson, CEO and Founder at Alpha. We record a lot of our conversations and tests.

User Testing 40

User Testing Product Research Banking Customer Experience 40

DISQO

DECEMBER 12, 2017

Historically, managers would commission large-scale research upfront, before investing in an initiative or project. In mid 2017, a multinational bank used Alpha to test facial recognition for mobile app logins. In mid 2017, a multinational bank used Alpha to test facial recognition for mobile app logins.

User Testing 40

User Testing Product Research Research Software Customer Experience 40

DISQO

DECEMBER 12, 2017

Historically, managers would commission large-scale research upfront, before investing in an initiative or project. In mid 2017, a multinational bank used Alpha to test facial recognition for mobile app logins. In mid 2017, a multinational bank used Alpha to test facial recognition for mobile app logins.

User Testing 40

User Testing Product Research Research Software Customer Experience 40