Alchemer Mobile

APRIL 7, 2021

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 89

Research Software Feedback Software Analytic Tools Onboarding KPIs 89

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Looking to collect and analyze feedback?

Feedback Software 89

Feedback Software User Testing Research Software Customer Feedback 89

Userpilot

FEBRUARY 28, 2024

How do you conduct SaaS user flow optimization to increase the effectiveness of your product-led growth initiatives? TL;DR A SaaS user flow is a sequence of steps that users complete to reach an objective, for example, to sign up for the product or adopt a new feature. What tools can you use to gather the necessary data?

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Research Software 81

Alchemer Mobile

AUGUST 5, 2020

While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. If you’re one of these brands, I have a question for you: What are you doing to meet your customers where they’re at and collect their feedback?

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

Alchemer Mobile

JULY 21, 2020

In the banking and financial industry , the best place to gather customer feedback is typically in the app stores. However, this feedback is hard to aggregate, analyze, and act upon — especially when ratings and reviews can’t be tied back to individual people. in the App Store and 3.6 respectively.

Feedback Software 130

Feedback Software Product Research Roadmap Customer Feedback 130

Userpilot

JUNE 28, 2021

In this article, we’ll look at the top 6 customer engagement marketing (CEM) strategies for SaaS and how you can leverage them to provide a personalized experience to your customers. 6 customer engagement marketing strategies for SaaS. CEM Strategy #2: Offer self-serve in-app support. CEM Strategy #5: Use in-app gamification.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Alchemer Mobile

APRIL 11, 2019

Although all apps are published to the same app stores, customer expectations and use cases vary tremendously between app categories. It’s important to remember that all apps aren’t expected to be created equal, and app publishers shouldn’t all take the same approach to engagement and user experience.

Finance 203

Finance Feedback Software User Testing Data Visualization 203

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 221

Product Research Reporting Tools Feedback Software Customer Communications 221

The Product Coalition

JANUARY 25, 2024

Many transactional chatbots interact with external systems, databases, or APIs to perform actions, whereas advanced transactional chatbots utilize reinforcement learning, a machine learning technique , to improve performance over time. Users ask Siri questions and have conversations with it via a messaging environment.

Artificial Inteligence 135

Artificial Inteligence Reporting Tools Feedback Software Research Software 135

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They’re weighing various options available in the market, including your SaaS product.

Research Software 87

Research Software Feedback Software Customer Experience Customer Feedback 87

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. Automatically create onboarding videos with AI video production tools , like Synthesia. Convert more trial leads into paying customers with automated in-app messages that trigger after certain milestones are achieved.

Feedback Software 88

Feedback Software Analytic Tools B2B Embedded Analytics 88

Intercom, Inc.

MARCH 29, 2022

We introduced Intercom as the Engagement OS , the customer communications platform that enables the most critical component of the modern customer journey: ongoing engagement, throughout the customer journey – from acquiring to onboarding, activating, support, and beyond. It is an exciting time for us at Intercom. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

APRIL 20, 2023

Although boosting adoption will differ for each product, there are best practices to consider: ensuring the sign-up experience is frictionless, personalizing the onboarding , demonstrating value with interactive walkthroughs, providing contextual help, and gathering direct user feedback. What is product adoption?

Analytic Tools 68

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 68

Userpilot

JANUARY 9, 2023

What tools can help you personalize the customer experience? Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Regularly collect feedback and act on them, help them discover features contextually, and implement a customer loyalty program.

Feedback Software 83

Feedback Software Analytic Tools Research Software Customer Experience 83

Userpilot

OCTOBER 4, 2022

Innovators (2.5%) are the first ones to try new products because new ideas and technologies are an important part of their lives. Laggards (16%) avoid change and adopt new solutions only when they have no choice. They are happy to test the product and provide feedback. Have you ever heard of the technology adoption curve ?

Feedback Software 85

Feedback Software User Testing Product Research Customer Feedback 85

Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Being open to feedback. We learned a lot. Paul, what did we exactly do?

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They're weighing various options available in the market, including your SaaS product.

Research Software 59

Research Software Feedback Software Customer Experience Customer Feedback 59

Usersnap

MARCH 16, 2023

Customer feedback is crucial to providing the best experience that users need. Usersnap helped POM leverage customer feedback to increase revenue and support the B2B2C model. Their mission is to eliminate useless time and effort spent on inefficient systems, and this is reflected in all of their payment solutions.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They're weighing various options available in the market, including your SaaS product.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They're weighing various options available in the market, including your SaaS product.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

MARCH 14, 2023

TL;DR Chameleon is a digital adoption platform (DAP), just like Userpilot or Appcues. It allows you to collect user feedback , design and run in-app onboarding experiences , and track their performance. Key strengths of Chameleon include high levels of customization and robust feedback and segmentation features.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software User Testing 80

Userpilot

SEPTEMBER 11, 2023

Choosing the right tool to work with can make your life easier. Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. It enables you to collect user feedback and make improvements before a full launch. outlined in your plan.

Product launches 94

Product launches Product Research Data Visualization Research Software 94

Intercom, Inc.

JANUARY 5, 2023

He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. It’s a business tax software company called Xero.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

The Product Coalition

AUGUST 10, 2021

Creating Positive User Emotions For Your Products Photo by Matthew Henry on Unsplash The colleague who always runs late for your meetings annoys you. Before you make someone feel positive, make them feel (anything) Some products are dry as a tropical day. Make it “Product-easy” for users to pass to you the feedback.

Customer Experience 157

Customer Experience User Testing Customer Feedback Feedback Software 157

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? What are people doing right now?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

JUNE 20, 2023

We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. Next, it’s time for market research which focuses on industry trends , assessment of the competitive landscape, and evaluation of the financial viability of the solution. Do we have enough expertise to build the solution?

User Testing 78

User Testing Product Research Feedback Software Customer Feedback 78

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. Nico: Exactly.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

UX Studio

OCTOBER 11, 2022

more if they receive a positive customer experience (CX)? Communication can start anywhere your company is present: Website, Mobile app, Live Chat, Social Media, Email, and. People fall in love with the experience , not the technology behind it. banking (75%), . Increased positive reviews, and recommendations.

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83

Gainsight

OCTOBER 5, 2022

With new sales stagnant or declining, SaaS companies have to be laser-focused on customer retention, advocacy, and expansion to buck the downtrend and maintain growth. No matter how awesome your solution is, at the end of the day, every business interaction is between people. . Go on offense—keep a positive attitude!

Customer Experience 59

Customer Experience Feedback Software User Testing Customer Feedback 59

Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. You really have to think of Workplace as a SaaS startup within Facebook.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

Userpilot

NOVEMBER 11, 2020

By recording the user’s job title or priorities for using your app (which can be done during the Sign Up Flow or via the Welcome Screen ), you can Segment users to provide more relevant onboarding for their needs. In-app Alerts are an interruptive way of notifying users about new information, actions required or other urgent details.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Intercom, Inc.

DECEMBER 9, 2021

This week on Inside Intercom, you’ll hear from our Senior Director of Product Design Emmet Connolly , Product Engineer Sam Murray , and Customer Support Specialist Robert Dunleavy on how Intercom landed on its notification sound and how a round of customer feedback gave way to the blip, bop, clack, hiss, shake and tick.

User Testing 138

User Testing Transportation Customer Experience Research Software 138

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. So messaging is really how you feel fuel for the race. (

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

UX Studio: Product Management

APRIL 15, 2021

For many, it can seem like the world of UX is made of the latest trends, mind tricks, tools and methods. As we honestly admitted and realized the influence of our design work, we decided to consciously channel our knowledge and creativity in the direction of positive impact. We were comfortable in our bubble until 2020 burst it.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Almost all apps experienced significant change in their DAU due to COVID-19. You can reach us here or message us on social media @Apptentive.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Intercom, Inc.

FEBRUARY 11, 2021

Would you say that time tracking apps all have some basic way in which they expect some of the core features to work? And your marketing team will struggle because they’re going to try and push a message out that says, “Use our ticket tracker or our project management system or our CMS. Paul: Yeah. Paul: Yeah.

Feedback Software 129

Feedback Software Reporting Tools User Testing Customer Communications 129