Userpilot

JUNE 20, 2023

Why is product idea validation important? As a product manager, how can you effectively validate ideas and build a successful product that delights users? TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need.

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

The Product Coalition

MARCH 15, 2023

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. Below are some key aspects of the fintech app onboarding process, including 12 KPIs to identify product and feature improvement opportunities.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Research Software Data Visualization 126

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? We all use AI or machine learning (ML)-driven products almost every day, and the number of these products will be growing exponentially over the next couple of years. What does it mean for us as product managers? Could we make the user experience safer?

Artificial Inteligence 179

Artificial Inteligence Data Visualization Product Research Reporting Tools 179

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Mind the Product

MARCH 14, 2019

Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. Introducing humanising touches to your product can diffuse user frustration in a similar way. Illustrations can Increase Customer Satisfaction. A slight overreaction, but we all have bad days.

Customer Satisfaction 172

Customer Satisfaction User Testing Banking Customer Experience 172

Userpilot

OCTOBER 22, 2023

What are dormant users? A dormant or inactive user is someone who has signed up for your product or service but hasn’t used it in a while. Identifying dormant users can help product managers re-engage them, boosting retention and lowering churn. Conduct extensive customer analysis with Userpilot.

User Testing 105

User Testing Customer Experience Customer Feedback Analytic Tools 105

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. This makes it more important than ever to create products people actually want to use. The expert speakers at Product Drive 2023 will answer these and many more questions. The event is for anyone responsible for driving growth for their product. But how do you do that?

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

The Product Coalition

FEBRUARY 19, 2023

In Product Management, user friction is not always a bad thing. Let’s learn about how you can use friction to help consumers recognize what’s important and increase their trust in your product or service. We often obsess over reducing friction for users. Thank you for reading!

Reporting Tools 135

Reporting Tools Customer Experience Healthcare Entertainment 135

Bain Public

DECEMBER 5, 2022

JJ Rorie is founder and CEO of Great Product Management. She is the author of the book IMMUTABLE: 5 Truths of Great Product Managers. She is Faculty at Johns Hopkins University Whiting School of Engineering, teaching graduate level product management courses. We disrupt banking. PRODUCT VISION.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience User Friction 52

ProductPlan

MARCH 18, 2022

Every employee, customer, prospect, or partner has ideas, even when they’re canceling their subscription. You probably even get suggestions from friends and family when you discuss your job and products. Why Should Product Management Take the Lead on Idea Management? What Does Idea Management Look Like?

Idea Management 104

Idea Management Feedback Software Systems Review User Testing 104

ProductPlan

MAY 10, 2022

As your customers look at their smartphones as their primary tool to shop, get entertainment, and keep in touch with friends and family, they expect the same experience in all aspects of their life. Consequently, they expect the same experience when checking a bank balance, filing an insurance claim, or making a car payment.

Enterprise 52

Enterprise Analytic Tools Research Software Feedback Software 52

The Product Coalition

JUNE 11, 2023

Support a new customer seeking our help, when we could barely offer it, simply by better understanding what they wanted and their own capability. For those of you who like physics, here’s an analogy for you: while you sometimes can’t determine an absolute reference point, you can determine distance between two points by inertial reference.

Technical Review 118

Technical Review User Friction Reference Feedback Software 118

Userpilot

APRIL 4, 2024

TL;DR Product engagement is the level of engagement with which users interact and stay involved with a product. Increasing engagement is crucial to helping users find value in your product. It also helps outline a data-driven roadmap to improve your product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

UX Studio: Product Management

FEBRUARY 13, 2020

He also explains that you would never ever experience the same extremes of emotions whilst going to a bank as you do when your favourite team wins the ball game with a last-second field goal attempt. I don’t know about you but I never felt like this when visiting my bank. This can already turn some customers down. .

Data Visualization 85

Data Visualization Research Software User Testing Product Research 85

Userpilot

SEPTEMBER 11, 2023

A product launch is a coordinated three-phase plan to successfully introduce a new product to the market. A successful product launch strategy creates a substantial buzz around a product and attracts the right kind of customers. Different types of product launches Each product launch is different.

Product launches 105

Product launches Product Research Data Visualization Research Software 105

PMLesson's Ace the PM Interview

NOVEMBER 15, 2019

We talk to Katja Muradyan , an Exponent alumnus, on her journey to breaking into product management from a consulting background and her experiences building various products in Europe. I started there as a Project Manager and left as Product Manager. Q: Who’s a product manager you admire?

Analytic Tools 40

Analytic Tools Data Visualization Product Management Product Manager 40

UX Studio: Product Management

OCTOBER 9, 2021

Our participants included: A user researcher at a Budapest-based multinational telecom company. Their team was previously fully in-person, and their customers range from younger to older, from digitally mature to less tech-savvy people, who were difficult to reach with remote research methods. Our research has become more inclusive.

Positioning 108

Positioning User Testing Customer Experience Research Software 108

Intercom, Inc.

AUGUST 15, 2019

But if these design leaders can seize the opportunity of having a seat at the table, they can assemble an interdisciplinary team that solves real customer problems, proves their worth, and ultimately changes the future of the company and the products it delivers. I hit a critical point about 10 years into my career.

UX 179

UX User Testing Weak Development Team Customer Experience 179

UX Studio: Product Management

JULY 5, 2021

We offer various product design and research services, UX consulting, user experience training, and customized solutions tailored to address our partner’s needs. If you are looking for a design agency in New York to work on any product design or research challenges, we are ready to help! out of 5, according to Clutch. .

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Userpilot

APRIL 20, 2023

Improving product adoption is a pivotal part of any product manager’s job. To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. You can use analytics to better understand real user behavior.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 95

NextBigWhat

DECEMBER 9, 2020

Then we found that restaurants had a more acute pain point. We placed a takeout order, drove to the restaurant, bought the food, took it to the customer and charged him with Square. I’d start my day by taking out cash from the bank. We stayed focused on delighting customers, merchants, and drivers.

Marketing 59

Marketing Banking User Friction Customer Feedback 59

Product Innovation Educators

APRIL 1, 2024

How product managers can design their customer experience journey We all want to create products that customers find valuable and even delightful. How can using the customer experience journey help you make better products? In both scenarios, the customer experience is not considered.

Customer Experience 92

Customer Experience User Friction User Testing Automotive 92

Userpilot

JULY 17, 2023

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. UserVoice stands out as software for customer feedback with its collaboration and segmentation features.

Feedback Software 19

Feedback Software Data Visualization Customer Feedback Analytic Tools 19

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. Customer interviewing is one of the most valuable activities a product team can do. What doesn’t count as a customer interview?

User Testing 197

User Testing Reporting Tools Customer Experience Research Software 197

Userpilot

MAY 13, 2021

How to implement a successful product intelligence solution. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. A product either needs to entertain, inspire, or inform customers. What is product intelligence? Conclusion.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

The Product Coalition

NOVEMBER 3, 2020

Why does the user want to send a message? And what kind of board it will be: scoreboard at a football match, a news ticker on a bank wall or a digital billboard near a bus stop? In fact, features and colors do not help to answer the most important questions: what kind of product do you need? Left: All-packed chat.

Weak Development Team 89

Weak Development Team Technical Advisors Development Software Developers 89

Product Talk

JANUARY 31, 2024

You’ll hear from: Leann Schneider , Product Manager at Plum.io , Sebastian Wramba , Product Manager at Netfonds AG (finfire), and Jelena Stajic , Vice President of Product at ScholarshipOwl. Meet Sebastian Wramba, Product Manager at Netfonds AG. Let’s dive in!

Product Research 224

Product Research Reporting Tools Feedback Software Customer Communications 224

Mind the Product

MARCH 29, 2020

Let’s start by examining the product scene in AsiaPac, its ongoing challenges, and the emerging trends. By general consensus product management as a discipline in AsiaPac remains behind the West and the product management role is misunderstood at times. Product Management Expertise. Behind the West?

Product Research 162

Product Research Research Software Feedback Software User Testing 162

UX Planet

JANUARY 22, 2024

USERS: Explain to ChatGPT who the users you design for are. WHY THE USERS NEED IT: Explain the pain point and why the users must solve it. Here is an example of how to fill it: PRODUCT: Complex desktop product for account managers that handles bank accounts for people and helps them manage their accounts.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Artificial Inteligence 97

Product Management University

FEBRUARY 25, 2020

This guide to portfolio product management and marketing answers the following seven questions. What is Portfolio Product Management and How Does It Differ From Traditional Product Management? What are the Core Principles of Portfolio Product Management? It makes everything easier.

Marketing 130

Marketing Product Management Product Manager Reporting Tools 130

Alchemer Mobile

JULY 21, 2020

In the banking and financial industry , the best place to gather customer feedback is typically in the app stores. This indirect and difficult-to-track method used to be the primary way Alkami clients listened to and engaged with their mobile customers. ” – Jason Pace, Senior Product Manager at Alkami.

Feedback Software 130

Feedback Software Product Research Roadmap Customer Feedback 130

Product Solving

AUGUST 26, 2020

You unlock the ability to do things that were not possible without your products. This level of removing friction doesn’t happen accidentally. Your entire job as a product manager is to make impossible things, possible. What really is product friction?

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Mind the Product

APRIL 16, 2020

The plan was to build a low-cost Minimum Viable Product (MVP) to validate the idea of social payments before adding any resources. However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach. to get what is actually a very simple product to the customer.

Weak Development Team 136

Weak Development Team Banking Customer Experience User Friction 136

DISQO

AUGUST 28, 2018

That’s not to say that “having two customers,” as he puts it, doesn’t come without its fair share of challenges. Makinen’s team must optimize for better communication with the advisors while also communicating the advisors’ pain points to the digital team to ensure that they develop value-added solutions.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

DISQO

AUGUST 28, 2018

That’s not to say that “having two customers,” as he puts it, doesn’t come without its fair share of challenges. Makinen’s team must optimize for better communication with the advisors while also communicating the advisors’ pain points to the digital team to ensure that they develop value-added solutions.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

DISQO

AUGUST 28, 2018

That’s not to say that “having two customers,” as he puts it, doesn’t come without its fair share of challenges. Makinen’s team must optimize for better communication with the advisors while also communicating the advisors’ pain points to the digital team to ensure that they develop value-added solutions.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

Userpilot

APRIL 12, 2023

TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. An effective product adoption strategy improves user activation, reduces friction and customer churn , and boosts product success.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98