Intercom, Inc.

AUGUST 26, 2020

As support teams look to the year ahead, there’s no shortage of priorities to juggle – from team efficiency, to customer experience, to business impact. New research from Intercom reveals how support leaders are striking a balance. Below we dive into each of the five key trends from our research.

Customer Experience 233

Customer Experience User Testing Research Software Reporting Tools 233

Userpilot

SEPTEMBER 20, 2023

Working out pricing for a SaaS can be difficult, so consider using a cost-plus pricing method. Cost plus pricing isn’t a good fit for SaaS due to the difference in the value it can provide and the low costs it takes to produce. Justifying price increases is easier when adopting a cost plus strategy.

User Testing 105

User Testing Research Software Software Review User Friction 105

Userpilot

JUNE 20, 2023

As a product manager, how can you effectively validate ideas and build a successful product that delights users? We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. In step 3, you need to define your target audience and create user personas.

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. It involves market research, goal setting, and the development of your go-to-market strategy.

Product launches 105

Product launches Product Research Data Visualization Research Software 105

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. What strategies can you implement to drive acquisition and retention faster? Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

ProductPlan

MAY 10, 2022

As your customers look at their smartphones as their primary tool to shop, get entertainment, and keep in touch with friends and family, they expect the same experience in all aspects of their life. Consequently, they expect the same experience when checking a bank balance, filing an insurance claim, or making a car payment.

Enterprise 52

Enterprise Analytic Tools Research Software Feedback Software 52

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe.

Research Software 154

Research Software Data Visualization Software Review Technical Review 154

UX Studio: Product Management

JULY 5, 2021

We are ready to help you with any design and research challenges you might have. . UX design and user experience research agency designing impactful digital products. We use Slack, Jira, Zeplin, and other collaboration tools to share work-related updates, set up meetings, and showcase design and research findings. .

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Userpilot

MAY 13, 2021

How to implement a successful product intelligence solution. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. A product either needs to entertain, inspire, or inform customers. Complex behavioral data from complex user experiences.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

The Product Guy

MAY 7, 2020

A PM may receive help from specialists in the organization such as Researchers, Project Managers, Product Marketing etc. As you climb the ladder, primarily the focus changes from solution and execution to strategy. Also, in various organizations which have grown in product maturity, customer base etc.,

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

UX Studio: Product Management

OCTOBER 9, 2021

Like with most jobs, for us – UX Researchers – this meant moving our daily communication online, including research, creative processes, and communication. In July, we interviewed four UX researchers from Hungary. Our goal was specifically to focus on how UX Research as a profession has changed in Hungary.

Positioning 108

Positioning User Testing Customer Experience Research Software 108

Bain Public

DECEMBER 5, 2022

Through research on thousands of product managers, she pioneered the practical professional development approach that anchors product managers with the five skills most important for their professional success. QUESTION 1: Do you think that company strategy and product strategy are the same? We disrupt banking.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience User Friction 52

Mind the Product

AUGUST 19, 2019

Each product development process starts with identifying the right problem to solve: you all remember that users don’t buy a drill for a drill itself or for a beautiful hole that this drill can make, they buy it for a nice dining room they want to decorate with a picture. Could we make the user experience safer?

Artificial Inteligence 180

Artificial Inteligence Data Visualization Product Research Reporting Tools 180

Userpilot

FEBRUARY 28, 2024

How do you conduct SaaS user flow optimization to increase the effectiveness of your product-led growth initiatives? TL;DR A SaaS user flow is a sequence of steps that users complete to reach an objective, for example, to sign up for the product or adopt a new feature. User flow diagram. Ready to dive in?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision.

Research Software 105

Research Software Feedback Software Customer Experience Customer Feedback 105

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. Customer interviewing is one of the most valuable activities a product team can do. What doesn’t count as a customer interview? Tweet This.

User Testing 196

User Testing Reporting Tools Customer Experience Research Software 196

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision.

Research Software 59

Research Software Feedback Software Customer Experience Customer Feedback 59

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

DISQO

AUGUST 28, 2018

But for eager upstarts and nervous incumbents, Northwestern Mutual shares some words of wisdom: you might be overestimating how much software will replace in the future. Northwestern Mutual offers a comprehensive list of financial services and solutions from life insurance to estate planning.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

DISQO

AUGUST 28, 2018

But for eager upstarts and nervous incumbents, Northwestern Mutual shares some words of wisdom: you might be overestimating how much software will replace in the future. Northwestern Mutual offers a comprehensive list of financial services and solutions from life insurance to estate planning.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

DISQO

AUGUST 28, 2018

But for eager upstarts and nervous incumbents, Northwestern Mutual shares some words of wisdom: you might be overestimating how much software will replace in the future. Northwestern Mutual offers a comprehensive list of financial services and solutions from life insurance to estate planning.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

UX Planet

JANUARY 22, 2024

The goal is to give you an advantage, not a final solution In many design projects, designers must finish the design quickly and deliver it to developers. As a result, they skip research, don’t control all aspects of the project, such as technical terms, and sometimes don’t have time to test different approaches. Here it is.

Analytic Tools 72

Analytic Tools Feedback Software Research Software Artificial Inteligence 72

UX Studio

FEBRUARY 15, 2024

He’s worked with clients in banking, insurance, mobility, and logistics, with a notable project being the Budapest GO initiative with BKK (Center of Budapest Public Transport). Should we do research? What type of research should we do? And also stay closely connected with UX and technology trends.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Mind the Product

MARCH 29, 2020

Super apps like Gojek and Grab combine multiple services such as food delivery and ride-hailing (Photo: Shutterstock). He tells the story of an Australian designer working in Thailand who was frustrated at having to teach designers there the basics of user research. “I Cultural Differences and Conflict Avoidance.

Product Research 165

Product Research Research Software Feedback Software User Testing 165

nulab

NOVEMBER 5, 2021

A flash Silicon Valley campus staffed by armies of developers, bazillions in the bank, and countless users. These folks need to understand both business strategy and technology tradeoffs. There’s typically a lot of research and getting to know user pain points during this stage.

Research Software 72

Research Software Feedback Software Weak Development Team User Testing 72

UX Planet

FEBRUARY 26, 2024

In reality, none of the reasons that promote this practice have any scientific basis, in the sense that no one has ever bothered to conduct a study to determine whether speculative work is a valid system for evaluating a candidate. That is perhaps more of an American, German and some Northern European countries reality.

Research Software 77

Research Software Feedback Software User Testing Data Visualization 77

Intercom, Inc.

JANUARY 9, 2020

If the leaders at your company don’t value design as much as they should, help them understand by framing it as a tool that helps eliminate pain points for both your users and your colleagues. Jared points to “experience visions” as a fantastic tool to help guide the decision-making process.

UX 165

UX Customer Experience Research Software Data Visualization 165

The Product Coalition

MAY 14, 2018

The product manager has a hugely important role in setting the strategy and roadmap for a company’s products. Dave Meyer, Senior Product Manager with Atlassian , says his number one responsibility as a product manager is “to set our product strategy and enable all the teams around me to work together to deliver it.

UX 68

UX User Testing Product Research Research Software 68

Product Talk

FEBRUARY 8, 2017

We no longer take months or years to release value to our customers. Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. User Stories Are Better Than PRDs. Jake Knapp.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

DISQO

DECEMBER 12, 2017

That’s why the best decision-makers embrace methodologies and tools for rapid experimentation and iterative optimization. Historically, managers would commission large-scale research upfront, before investing in an initiative or project. In mid 2017, a multinational bank used Alpha to test facial recognition for mobile app logins.

User Testing 49

User Testing Research Software Customer Experience Analytic Tools 49

DISQO

DECEMBER 12, 2017

That’s why the best decision-makers embrace methodologies and tools for rapid experimentation and iterative optimization. Historically, managers would commission large-scale research upfront, before investing in an initiative or project. In mid 2017, a multinational bank used Alpha to test facial recognition for mobile app logins.

User Testing 40

User Testing Research Software Product Research Customer Experience 40

DISQO

DECEMBER 12, 2017

That’s why the best decision-makers embrace methodologies and tools for rapid experimentation and iterative optimization. Historically, managers would commission large-scale research upfront, before investing in an initiative or project. In mid 2017, a multinational bank used Alpha to test facial recognition for mobile app logins.

User Testing 40

User Testing Research Software Product Research Customer Experience 40

Userpilot

MAY 19, 2021

The B2B SaaS marketing space can feel a lot like an echo chamber. You hear many people chanting the same things about how this one specific tactic gave them +1000% in ROI, and then you look at your own strategy and wonder why it’s all crickets. What do SaaS Companies spend on B2B Marketing? Creating A B2B SaaS Marketing Plan.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Revulytics

JULY 26, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. Some companies need to worry about this, but most have the opposite problem: “I have a great product that would really help my customer if I could only get them to use it.” That’s coercion.

Data Visualization 90

Data Visualization Research Software User Testing Customer Experience 90

ProductPlan

NOVEMBER 24, 2021

Multiply that by hundreds of requests from dozens of customers, stakeholders, and coworkers, and now you feel like the Grinch while they view you as a ruthless gatekeeper. But if we move onto the following line of that Rolling Stones classic, a solution emerges: “but if you try sometimes you find you get what you need.”

Technical Review 100

Technical Review Product Management Product Manager User Friction 100