Intercom, Inc.

FEBRUARY 26, 2018

Investors are incentivised to put their money anywhere other than a bank. Be extremely mindful and diligent in understanding the security of companies you are outsourcing to. By reducing the amount of services we relied on, we reduced the amount of time (mental and physical) required to operate the new system. Money is cheap.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

PMLesson's Ace the PM Interview

OCTOBER 6, 2021

System design: tests problem-solving ability, technical knowledge, and ability to work with ambiguity Leadership, collaboration, and cross-functional communication: assesses your ability to collaborate, communicate, and get buy-in from various stakeholders. These are system design , program sense , and cross-functional partnerships.

Technical Review 52

Technical Review Feedback Software Systems Review User Testing 52

The Product Coalition

NOVEMBER 7, 2019

In the 14 years since he started working with Agile methodologies, he has helped companies such as Spotify, H&M, King, Avanza Bank, Telenor, and Sony Ericsson work more effectively. I suppose connecting with people on a human level and connecting with systems on a system level has been a breakthrough for me.

Agile 60

Agile Research Software Feedback Software Systems Review 60

Mind the Product

JULY 24, 2019

Whether you’re working on a consumer app in Singapore, a SaaS product in San Francisco, or a challenger bank in London, we all struggle with the same challenges – and we can learn how to deal with them by coming together as a community. Review your progress before it is ready. Don’t Just Test.

Research Software 95

Research Software Feedback Software User Testing Product Research 95

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Department of Product

JULY 29, 2022

But a target customer for Audi may perceive higher value due to the connection to Porsche. All these services that compete with local banks are possible with the same app downloaded for peer-to-peer payments. The company’s mission is to catalyze the shift to a sustainable transportation system. But the mission includes a twist.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Product Solving

AUGUST 26, 2020

From hurting your users, to affecting other parts of your product, to collapse of an entire system, sometimes friction is what holds everything together. Adding friction in key parts of the product likely wasn't on the roadmap for Zoom , but responding to issues and adding it in was the right decision. so they thought.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Intercom, Inc.

SEPTEMBER 12, 2019

Probably not, because design is a practical activity where ethics is more of a system of beliefs. And it’s the system that’s at fault. This is the system.” ” The system is exclusive for people who are privileged enough to be able to use these machines, people who use them on a day to day basis.

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

Intercom, Inc.

DECEMBER 9, 2022

OpenAI released their most recent machine learning system, AI system, and they released it very publicly, and it was ChatGPT. So when you look at it at a glance, it looks correct, and until you really apply your slower systemic reasoning, it can be hard to see that. So, it’s an interesting question.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Mind the Product

MARCH 23, 2017

In 2013, the Bank of England scaled back the rules and regulations involved in starting a bank. They hoped to kick-start technological innovation within the banking industry through increasing competition. Each promises a more convenient and transparent banking experience compared to traditional firms.

Banking 112

Banking Technical Review Customer Experience Systems Review 112

The Product Coalition

JUNE 26, 2023

Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely. High-human interaction tasks include conducting employee performance reviews, focus groups, discussing budget forecasts, coordinating with partners, etc.

Generative AI 110

Generative AI Customer Communications Technical Review Reporting Tools 110

The Product Coalition

NOVEMBER 29, 2022

The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices. All systems place great emphasis on responsiveness in their interaction with the user. All operating systems support mobile payment systems. Hidden features are not allowed.

Analytic Tools 115

Analytic Tools Research Software Data Visualization Technical Review 115

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. They’ve maintained far more of their COVID-19 acceleration or of their 2020 acceleration, as we’ll call it, nearly every day through the end of December, mostly due to continued restrictions, particularly in travel. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Modus Create

JUNE 20, 2023

You don’t have to provision servers to run apps, storage systems, or databases at any scale. However, due to more frequent and sophisticated cyberattacks, organizations can’t afford to treat security as an afterthought. Teams responsible for application security were often different from those working on features.

Feedback Software 98

Feedback Software Reporting Tools Development Technical Review 98

Mironov Consulting

APRIL 15, 2023

 So there must be something more systemic happening: all engineers and product managers and designers can’t be congenitally lazy or inattentive or financially illiterate.  (Hint:  But if we see this as a systemic problem, it can be less about individuals.  More  Sequentially, separately, quickly.  Our

Software Review 124

Software Review Customer Experience User Testing Technical Review 124

Mind the Product

MAY 13, 2019

We’re a UK-based bank and our mission is to make money work for everyone. Finally we structure the “what” – this means we create systems, frameworks and processes, rather than feeding squads a roadmap. Scale our systems to flexibly lend to more users. Create Frameworks and Processes, not Roadmaps.

Research Software 164

Research Software Feedback Software User Testing Customer Experience 164

Mironov Consulting

JULY 27, 2023

” Product: “We’re endlessly creating and updating demos, decks, product bulletins, release dates/roadmaps, FAQs, technical docs, checklists, cheat sheets -- but Sales hardly uses any of them, and still expresses deep frustration with us.  Sales   “ BNP Paribas is the largest bank in France.  We

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

ProductPlan

DECEMBER 6, 2022

Personal finance, banking, and credit. For instance, the delivery of mobile consumer banking services involves multiple product managers or product management teams. The online banking product manager. The mobile banking product manager. Lending and underwriting. Person-to-person money transfer.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Artificial Inteligence 52

Mind the Product

SEPTEMBER 6, 2018

Often when product managers are pulled into customer conversations, they are asked to either present the product roadmap or help out with an escalation, neither of which are ideal for learning about the customer. During product roadmap presentations, product managers are expected to appear knowledgeable. In Conclusion.

Enterprise 139

Enterprise Customer Feedback Customer Experience Reporting Tools 139

Userpilot

DECEMBER 17, 2020

User feedback comes in all shapes and sizes: chat logs, support tickets, social media, in-app, email, public comments, reviews, even analytics and more. How to Implement User Feedback in Your Product Roadmap. (i) Such as:chat logs, support tickets, social media, in-app, email, public comments, reviews, even analytics and more.

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

Business of Software Conference

OCTOBER 11, 2023

Linear for project management) Decisions made on trend may be conjoined in contextual groups, similar to pillars Segmenting market to reach “best of both worlds” For example: Red Hat (RHEL), mongoDB, elastic, Slack Enterprise vs core technology mass-market consumer product Choices can be taken to extreme levels to distinguish a small company in a competitive (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Mironov Consulting

FEBRUARY 27, 2023

Our on-prem customers have conflicting demands of us: an ongoing stream of fixes and improvements that don't require upgrading their fragile factory systems or re-implementing any custom integrations. ”  If we chase one big non-conforming account at a time, we’ll constantly reshuffle roadmaps and make little progress.

Technical Review 69

Technical Review Customer Experience Software Review Data Visualization 69

Andrew Chen

NOVEMBER 1, 2021

By understanding how these forces work, we can accelerate the systems that power them. This is driven by a variety of forces, starting with customer acquisition costs that often spike due to market saturation, and as viral growth to slows down. This is when a network “hits the ceiling,” and growth stalls. Tipping Point.

Customer Experience 82

Customer Experience User Testing Technical Review Onboarding KPIs 82

ProductPlan

SEPTEMBER 8, 2021

Open 24 hours a day, the site was user-friendly, encouraging browsers to post their own reviews of books and offering discounts, personalized recommendations, and searches for out-of-print books.”. was still working as a senior VP of an investment bank, he explored the investment potential of the internet. Britannica.com ).

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

Business of Software Conference

OCTOBER 1, 2019

Your product roadmap is not a model, an algorithm or an artifact, it is an ongoing political process that requires careful management of the relevant stakeholders. Rich Mironov (CEO, Mironov Consulting) – What To Do About Your Audience’s Real Roadmap Questions from Business of Software Conference. Watch the video below.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

The Product Coalition

OCTOBER 21, 2019

In this situation, project estimates were not estimated in the usual way due to the high level of uncertainty we faced. 3rd-party service integrations affected the roadmap. We hadn’t taken that into account while planning the roadmap. Our Slip-ups and How We Handled Them: 1. 3rd-party service impacted data architecture.

Technical Review 60

Technical Review Technical Advisors Research Software Agile 60

Mironov Consulting

OCTOBER 26, 2016

The need to “sell” the value of roadmaps and architecture to Sales. Agile development teams think about productivity in terms of overall velocity metrics and backlog/roadmap commitment. Can we make commitments against the top 2-3 big roadmap items and get them done when we say we will? The Roadmap Is the Roadmap Is the Roadmap.

Research Software 87

Research Software Analytic Tools User Testing Data Visualization 87

Business of Software Conference

MARCH 24, 2021

I graduated with a degree in finance, I didn’t want to work at a bank. And then you just lose track of who’s doing what and what’s due when and you don’t know where the feedback is. But what we do is we we follow a system we built called shape up, which is our methodology for building products.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

Intercom, Inc.

MARCH 29, 2022

Des Traynor laid out the six unique beliefs that guide our vision, mission, and roadmap here at Intercom. Our platform is a unified system. But these businesses are struggling with internet scale, struggling to integrate legacy phone systems with modern efficient ways of communicating. Let’s call it Exemplary Bank.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

JUNE 19, 2020

We have an enterprise grade analytics product that is free that plugs into your billing system (Stripes or a BrainTree, whatever you’re using) and basically gives you free access to your MRR, your churn data segments, all that kind of fun stuff. This is what my salary and my bank account looked like over the past number of years.

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52