Userpilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. Appcues and Pendo are both types of onboarding software, designed to help boost customer engagement. Appcues and Pendo are both types of onboarding software, designed to help boost customer engagement.

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Analytic Tools Feedback Software User Testing Customer Experience 90

Userpilot

NOVEMBER 17, 2021

After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. There’s a lot to consider, and getting the right (or wrong) digital adoption platform can have a massive impact on your product adoption rates and user engagement. WalkMe is one of the biggest names among digital adoption platforms (DAP).

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Reporting Tools 93

UX Planet

FEBRUARY 1, 2024

Unmasking Dark Patterns Photo by Ankit Singh on Unsplash Dark patterns are intentional design patterns used to deceive users and make them perform actions against their will. User experience design couldn’t stay on the sidelines and has assimilated some existing deceptive practices while inventing new ones.

UX 72

UX Travel Download Advertising 72

The Product Coalition

MAY 8, 2023

Customer Success talks to current customers all day — they really get the voice of the customer. CS talks to customers all day — they already hear feedback. Net promoter score (NPS) is one of the most popular metrics in the industry for evaluating customer satisfaction. Building a customer feedback management system?

Feedback Software 130

Feedback Software User Testing Customer Feedback Research Software 130

The Product Coalition

MARCH 16, 2021

I told him this: “What a Director is for a Movie, Product Manager is for a Software” In the rest of the article, I will be drawing several parallels between the Directors and Product Managers for those who are new to the world of Product Management. All these departments have their own set of nuances. What is Cinema?

Research Software 143

Research Software Feedback Software User Testing Data Visualization 143

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. Here are examples, benefits, and how to set one up. By aggregating all of this feedback in one place, product teams can gain a holistic view of customer needs and pain points. What is a customer feedback repository?

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Source: userpilot.com. Pros of Userpilot.

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Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

MAY 23, 2022

Best of all? Happy paths are created to be error-free and ideally have zero friction -there’s only one happy path per user flow. Additional alternate path scenarios may occur within a product that also leads the user to valid outcomes. Look into additional alternative path scenarios. This article shows you how.

Feedback Software 100

Feedback Software Analytic Tools UX User Testing 100

Usersnap

JULY 14, 2021

A couple of days ago, there was a customer who came in to ask us if we knew about a great customer support software that works as Usersnap does for bug tracking, just that this customer wanted it for customer support. In these cases, Usersnap is usually disabled and a normal text-based customer support software is enabled.

Feedback Software 98

Feedback Software User Testing Customer Feedback Embedded Analytics 98

Userpilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. Pendo Free sounds like an attractive option. Let’s get right to it!

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Data Visualization Software Review Analytic Tools Feedback Software 92

The Product Coalition

AUGUST 10, 2020

outsourcing software development as a non-essential business area?—?has While they try to become more appealing to product and software developers, they still have difficulties understanding what it takes to build an attractive product/engineering culture. such as software development?—?to Software is finally eating the world.

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Agile Software Developers Software Development Download 154

Department of Product

JANUARY 17, 2023

Alternative Product Business Models The rise of the microsubscription and more as an alternatves to ad funded models The world, as always, is changing – and keeping on top of trends that matter to product teams is an essential part of succeeding in building winning products. All roles, however, require business skills.

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Reporting Tools User Testing Customer Experience Product Research 52

Userpilot

APRIL 3, 2024

It reduces the load on your support team and improves customer satisfaction by providing self-service support. In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you! Why do you need a resource center?

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Userpilot

OCTOBER 27, 2021

If you’re looking for an affordable, code-free SaaS customer onboarding solution, Userpilot is a terrific alternative to Whatfix and WalkMe. The platform lets you create customizable, in-depth product walkthroughs to help users learn your software and track their progress as they go. So let’s get right to it! What is WalkMe?

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Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

OCTOBER 21, 2021

So it’s more than worthwhile to get all the information you can before deciding on an onboarding toolset. To help with this we’ve tried out and evaluated WalkMe competitors and alternatives in other posts, but in this article, we’ll go right to the source and see what WalkMe customers have to say about it. WalkMe isn’t cheap.

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Analytic Tools Reporting Tools Software Review Technical Review 92

Usersnap

FEBRUARY 17, 2022

And a seemingly small thing like placing feedback widget on your website, in your mobile app, or in your digital product can go a long way. A feedback plugin is a small software that can be added to WordPress and other websites. You can find a feedback button on many websites on either side or top or bottom of the page.

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Feedback Software Analytic Tools Data Visualization Research Software 98

The Product Coalition

JUNE 30, 2021

Photo by Jukan Tateisi on Unsplash Online marketplaces are a hot trend now?—?such such names as Amazon, Etsy, or eBay are on everyone’s lips. There is no wonder that more and more people want to create their alternatives to the existing e-commerce platforms. You can either choose an all-in-one approach or narrow your focus.

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Feedback Software Customer Experience Data Visualization User Testing 152

The Accidental Product Manager

OCTOBER 17, 2022

After all, they are one of the largest firms out there and when people go to buy something, they almost always go to Amazon first. However, what if there was an alternative? In fact, you have even noticed that at times Amazon was advertising their Amazon competing products on your Amazon page. Alternatives To Amazon.

Advertising 65

Advertising Customer Experience Product Management Product Manager 65

The Accidental Product Manager

JULY 31, 2023

It’s All About Speed In this era of fast-moving businesses, product managers are finding themselves under more and more pressure. Because of the success of Amazon, selling online is one thing, but actually getting products to customers fast enough to make them happy is something else.

Product Management 65

Product Management Product Manager Management Management 65

Userpilot

SEPTEMBER 1, 2021

SaaS product marketing is the strategies and tactics applied to software products and apps to create demand and drive the adoption and retention of said product by the end-user. Recommend complementary software and leverage brand association. Personalize your messages based on use cases and user personas. Let’s jump in.

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Feedback Software Research Software User Testing Customer Feedback 90

The Product Coalition

NOVEMBER 1, 2022

Digital transformation has an impact on consumer behavior in tourism. However, people find it hard to identify how tourists spend on travel and other leisure activities in a savvy-tech world. Moutinho reviews the social and psychological influences on consumer behavior in tourism to develop models of consumer behavior.

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Research Software Feedback Software User Testing Travel 98

Usersnap

DECEMBER 14, 2021

In the course of this blog, we’ll explain what exit surveys are, why they matter, what the best questions to ask are, ways to cut churn using exit surveys, and how to put one together for yourself. On top of that when somebody receives an email exit survey, they have already canceled. What to expect? Source: Purechat.com.

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Feedback Software Customer Experience User Testing Product Research 96

Userpilot

SEPTEMBER 24, 2020

In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. Net Promoter Score is one of the best known and most widely-used ways of measuring customer experience in the world. Today, 55% of businesses say that they depend on it. Userpilot NPS.

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Analytic Tools Feedback Software Data Visualization Software Review 90

Userpilot

JULY 22, 2021

Appcues Product Tours is one of the most popular tools for building new user onboarding for SaaS. In this post, we will explore the pros and cons of building product tours in Appcues, how to do it, and look at the top 3 alternatives for your SaaS. Intercom Product Tours is the easiest and cheapest Appcues product tour alternative.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

FEBRUARY 20, 2023

We also have a quick look at Userpilot as an alternative for each of the tools. Userpilot is a digital adoption platform with advanced analytics tools , which is a good alternative to Pendo and Amplitude at a fraction of their price. Most of Userpilot’s functionality depends on its robust segmentation too. How does this sound?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

The Product Coalition

MARCH 29, 2022

More than 80% of consumers are likely to evaluate brands they follow on social media for solutions. Branding was all about print media, broadcast ads, and newsletters back in the day. Nor is it about spending lavishly on ads or creating clickbait content. There can be a lot of fluff and uncertainty around social media strategy.

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Branding Reporting Tools User Testing Research Software 140

Userpilot

OCTOBER 11, 2021

In this blog post, I'll take you through the best strategies for a SaaS business are and show you the best examples from known SaaS brands. Compared to traditional marketing, a successful saas marketing strategy focuses not only on the acquisition part but also on converting free trial account into paying customer.

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Feedback Software User Testing Product Research Customer Experience 111

Usersnap

JULY 18, 2021

And one of these questions is this: Is email still the best customer support channel? – customer support email – Usersnap Blog. I was a bit astonished to see emails rank at the number one spot when it comes to providing customer support. First of all, let’s create some mutual understanding of customer support.

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User Testing Customer Experience Customer Feedback Feedback Software 52

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. If built well, a good Resource Center will reduce the load on your support and digital product teams. The Resource Center is not available on Pendo’s free plan. Curious about the Pendo Resource Center? What is Pendo product for?

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Embedded Analytics Analytic Tools Feedback Software Data Visualization 95

Userpilot

JULY 31, 2023

We also have a quick look at Userpilot as a worthy Pendo alternative. Userpilot is an attractive Pendo alternative. It allows you to complete all the JTBDs that Pendo does – more easily and at a fraction of the cost. How can software companies use Pendo? Let’s get right to it! What is Pendo? Pendo dashboard.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 83

The Product Coalition

MAY 20, 2020

We all have product ideas. But how do we know we’re dealing with a pressing problem, when we hear one? It depends on what you are able to hear. The first one is an attempt for competition analysis. The second one is wishful thinking for a new feature. There is no one to blame. We want to solve problems.

Reporting Tools 89

Reporting Tools Customer Feedback Data Visualization Customer Experience 89

Userpilot

JULY 15, 2021

Traditional marketing focuses on acquiring marketing qualified leads (MQLs) for the sales team. SaaS product marketing focuses on growing the product by onboarding users across all stages of the user journey. Responsible for driving product growth by onboarding users across all stages of their journey. Reduce churn.

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Research Software Onboarding KPIs Definition Product Marketing 98

Userpilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Userpilot is a perfect alternative to Mixpanel, offering a code-free solution for marketing , product analytics , and customer feedback. What is Mixpanel?

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Data Visualization Analytic Tools Feedback Software Software Review 93

Lenny Rachitsky

FEBRUARY 13, 2024

Subscribe now P.S. Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr. Pricing is one of the biggest levers to growth. Enter my friend Kristen Berman.

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Data Visualization Product Research User Testing Research Software 104

Userpilot

FEBRUARY 26, 2023

Ask one question at a time to avoid survey fatigue. And just because they chose to give your software a try at the Consideration stage of their customer journey, doesn’t mean they will not switch to a competitor down the road. Maybe your platform has a feature that one of your competitors doesn’t? Look no further!

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Product Research User Testing Feedback Software Customer Experience 96

Userpilot

JUNE 4, 2021

Are you looking for WalkMe alternatives? We’ve tried 5 of the biggest WalkMe alternatives over the last couple of weeks, and we wanted to share our in-depth feedback. The 5 WalkMe alternatives we looked at were: Userpilot. So when we say that we’ve tried all the WalkMe alternatives, we really mean it.

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Feedback Software Analytic Tools User Testing Customer Feedback 59

Usersnap

SEPTEMBER 22, 2022

Some folks resort to Typeform to help out in getting insights, which isn’t a bad choice at all. However, there are some Typeform alternatives to keep in mind. At least one method for getting more qualitative and quantitative insights has been to use Typeform. So, if you need an alternative to Typeform, keep reading.

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Feedback Software Research Software User Testing Product Research 52