Userpilot

OCTOBER 4, 2022

These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design. Google Analytics – for quantifying user and website data. UX KPIs vs UX metrics: What’s the difference?

Analytic Tools 104

Analytic Tools Research Software Feedback Software Data Visualization 104

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX and CX differ in target audiences, goals, tests, and metrics. Metrics tracked by UX designers and professionals: product usage rate , feature engagement rate , trial to paid conversion rate. Instead, use surveys and behavior analytics tools to understand them.

Customer Experience 91

Customer Experience User Testing Analytic Tools Feedback Software 91

Userpilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Onboarding KPIs 97

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 97

The Product Coalition

SEPTEMBER 8, 2022

Here are 5 tools for SEO and analytics that are easy to use. Its blog and studies have golden advice for enterpreneurs, engineers, and of course, product managers. In addition, you can see trending search keywords, impressions vs clicks, and more. There are great tools for product managers to assist with this.

Data Visualization 135

Data Visualization Analytic Tools Reporting Tools Research Software 135

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Customer Experience 90

Customer Experience Customer Feedback User Testing Data Visualization 90

Intercom, Inc.

DECEMBER 10, 2019

“The gap from shipping an improvement to measuring its impact on your key business metrics is, for most product teams, as wide as an ocean” We needed our R&D teams thinking much more commercially. Identifying proxy metrics helps to accelerate progress. Outcome-driven projects.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Userpilot

MAY 14, 2023

Event tracking provides teams with insights into user behavior so that they can improve the product, its UI, and key metrics like conversion rates. If you need an in-app tracking tool, your options include dedicated analytics tools or product adoption solutions. Adobe Analytics offers similar functionality but no free plans.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Reporting Tools 96

Userpilot

FEBRUARY 26, 2023

Looking to use Mixpanel Analytics for collecting product growth insights ? Mixpanel Analytics helps you collect and analyze data to gain valuable insights into your product’s growth. Mixpanel has become a popular choice among SaaS companies with its advanced analytics and intuitive interface. Mixpanel vs Google Analytics.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Software Review 95

Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! What are closed-loop analytics? The key is to share data between the teams anyway.

Analytic Tools 95

Analytic Tools Data Visualization Customer Experience Reporting Tools 95

Intercom, Inc.

MARCH 9, 2022

In an episode of our Intercom on Product podcast , our co-founder Des summed up the output vs outcomes relationship in this way: “it’s what you ship versus what happens because of the thing you ship.” We use a specific R&D outcomes metrics template to help us think through and articulate the results we’re aiming for.

Data Visualization 152

Data Visualization User Testing Customer Feedback Analytic Tools 152

Userpilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. What is product analytics? Book the demo!

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

MARCH 29, 2023

What’s digital analytics? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. Are you in?

Data Visualization 89

Data Visualization Analytic Tools Embedded Analytics Feedback Software 89

Userpilot

MAY 3, 2023

Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. In this article, we’re going to unpack exactly what usage analytics is, why you should care about it, how to use it in your product, and the best tools for the job.

Analytic Tools 75

Analytic Tools Data Visualization Feedback Software User Testing 75

Userpilot

FEBRUARY 21, 2023

Heap vs Pendo? Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Pendo is a digital adoption platform with robust analytics functionality. Want to see how you can leverage analytics to drive product adoption with Userpilot?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. After reading this blog post, you’ll learn: how to calculate customer churn, what metrics to track, what tools to use to understand the reasons behind churn, and how to act on the collected churn data.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

MARCH 31, 2023

The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. What metrics should you track for customer attrition analysis? Customer attrition analytics process: How to do it right? Track churn frequency.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

AUGUST 9, 2023

In this article, we’ll cover how to calculate retention rate, other key customer retention metrics, and how you can improve your retention rates. Other important customer retention metrics are revenue churn rate, Net Promoter Score , repeat purchase rate, and customer lifetime value. What is customer retention rate?

Customer Feedback 97

Customer Feedback Customer Experience User Testing Analytic Tools 97

Userpilot

MAY 2, 2022

Vanity metrics vs actionable metrics SaaS: which ones should you choose for your SaaS business? The short answer is actionable metrics. It’s easy to get drawn to vanity metrics but they can be misleading. A vanity metric lacks substance. What are vanity metrics in SaaS? Lack substance.

Onboarding KPIs 100

Onboarding KPIs Research Software Analytic Tools Feedback Software 100

Userpilot

AUGUST 23, 2022

In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. Customer success vs customer support: Key differences. Customer success and support prioritize different metrics and KPIs. Customer support metrics and KPIs.

Customer Experience 87

Customer Experience Feedback Software Customer Feedback User Testing 87

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? So, let’s see how customer data analytics can help you improve loyalty and drive retention for your SaaS business. What is customer loyalty analytics?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Experience 97

Userpilot

OCTOBER 8, 2021

Many SaaS businesses rate Pendo Analytics among the best in the industry. There's certainly a lot of buzz about their analytics in the onboarding world at the moment. We previously discussed them in our blog post about Pendo here. The question is: do the analytics features offered by Pendo live up to the hype?

Data Visualization 97

Data Visualization Analytic Tools Software Review Feedback Software 97

Mixpanel

MAY 5, 2022

All startups should be using product analytics to understand their users and build products and features that their users love. Product analytics for crypto startups. But it’s the often complex kind of “aha” moment, and the sensitive data around it, that makes product analytics for crypto startups a different animal.

Analytic Tools 59

Analytic Tools Data Visualization Startups Onboarding KPIs 59

Userpilot

MARCH 11, 2022

In this article, we cover what user analytics means, the right metrics to track, and the best tools in the market right now. User behavior analytics (UBA) involves collecting, grouping, and analyzing users’ behavior data to make decisions that enhance your overall UX. What is user behavior analytics?

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Reporting Tools 96

Userpilot

MARCH 16, 2023

It offers a range of features, such as letting customers create custom onboarding flows, analyze product adoption metrics, and create interactive product tours. Even though UserGuiding lets businesses create a resource center and perform product analytics, the main attraction of the platform is its user onboarding flow builder.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

APRIL 27, 2022

Many people tend to use the terms customer service vs customer experience interchangeably. If you want to find out the key differences between customer service vs customer experience and how to improve both for a higher customer retention rate , keep reading! Customer service vs customer experience: main differences.

Customer Experience 94

Customer Experience Feedback Software Analytic Tools Data Visualization 94

Userpilot

JULY 9, 2023

Relevant usability metrics include success rate, task duration, error rate, and customer satisfaction. Userpilot is a product adoption platform with advanced analytics and feedback functionality that you can use for testing your product usability. Usability vs. User Experience (UX). What metrics should you track?

User Testing 95

User Testing Customer Experience Customer Feedback Product Research 95

Userpilot

MARCH 30, 2022

Adoption vs engagement metrics: how are they different or are they the same? Thus, the metrics you use to track adoption and engagement should be different. So, let’s see what adoption and engagement metrics are all about and how you can improve them. What are the key product adoption metrics? Time to value.

Onboarding KPIs 95

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 95

Userpilot

JULY 27, 2023

KPIs and success metrics to track Income statement (P&L) and Balance Sheet : CEOs don’t need to check these documents on a daily basis, but regular analyses keep them in the loop of the company’s financial position. The company needs a high percentage of this metric to stay competitive.

Research Software 97

Research Software Feedback Software Analytic Tools Onboarding KPIs 97

Userpilot

FEBRUARY 24, 2023

Are you wondering if Appcues offers the right analytics functionality for your product? We’re having a closer look at the key Appcues analytics features, discussing their pros and cons, and checking out a few user reviews. Want to see how Userpilot analytics features work in practice? What can you do with Appcues analytics?

Data Visualization 95

Data Visualization Analytic Tools Onboarding KPIs Software Review 95

Userpilot

JULY 31, 2023

A PMM needs to be aware of several key metrics and KPIs , including acquisition cost, activation , conversion , NPS , adoption , and customer lifetime value. PMMs need the right tools to help them do their job: project management, team collaboration, customer feedback , analytics, and digital marketing.

Product Marketing 92

Product Marketing Onboarding KPIs User Testing Marketing 92

The Product Coalition

FEBRUARY 16, 2020

In this blog, we’ll discuss the topics below: 1, Understand what data should be collect ed?—?Quantitative Quantitative vs Qualitative 2, Tracking the quantitative data using a tracking plan 3, Tracking the qualitative data using feedback tools Meet Quant & Qual? This way, you can measure what people say vs what people do.

Data Visualization 78

Data Visualization Analytic Tools Reporting Tools Customer Feedback 78

Userpilot

SEPTEMBER 29, 2022

Baremetrics is a subscription analytics software that can track vital SaaS metrics and help you analyze them. User segmentation analytics view in Userpilot. For example, you send out different marketing content to people who are active customers vs. people who are leads, but not yet customers. Baremetrics. Conclusion.

Analytic Tools 87

Analytic Tools Customer Experience B2B Data Visualization 87

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track. We also look at various tools that can help you harness the power of analytics to drive your product growth. What is product data analytics?

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 66

Userpilot

DECEMBER 16, 2021

Fortunately, we can improve and automate analytical processes to maximize their efficiency and minimize their time consumption. We can employ many analytical tools to accompany users along the way of interacting with the product. Expectations vs reality in the customer journey. What exactly is user behavior analysis?

User Testing 97

User Testing Data Visualization Customer Experience Analytic Tools 97

Userpilot

MAY 17, 2021

With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

Userpilot

JULY 8, 2021

What are Pirate Metrics? Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? What is Dave McClure’s pirate metrics?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Userpilot

DECEMBER 20, 2022

Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. Marketing funnel vs Sales funnel. Users can now attend your webinars, request a demo to know more about your product, sign up for your newsletter, or read a case study on your blog. What are the key marketing funnel metrics and KPIs to measure success?

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 96