Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

FEBRUARY 26, 2024

Marketing funnel analysis enables teams to assess the performance of their marketing efforts and choose the best marketing strategies for specific prospect segments. There are a few benefits why marketing funnel analysis is essential for SaaS product success. Want to learn more about funnel analytics in Userpilot? It gets even better.

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software Research Software 101

Intercom, Inc.

APRIL 13, 2018

Great SaaS sales reps can change your entire business. The best ones are efficient, motivated, effective, and creative in how they operate on a day-to-day basis. So what is it about these SaaS sales reps that differentiates them from the rest? Let’s break down a few things that all the best SaaS sales pros understand.

Data Visualization 224

Data Visualization Customer Feedback Reporting Tools Customer Experience 224

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. So what are the best resources to help you get the job done?

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

Userpilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Paid advertising, like PPC or display ads, is another common marketing strategy used by SaaS companies. Which growth strategy is right for your SaaS product?

Feedback Software 101

Feedback Software Analytic Tools Research Software User Testing 101

The Product Coalition

SEPTEMBER 29, 2022

Today, almost any SaaS platform offers a reporting or insights module. User research is the best way to find out. A little investigative research on G2 uncovered the top 5 analytics UX mistakes made by SaaS vendors. Here are the top complaints distilled from 4,600 G2 product reviews of 140 top SaaS vendors.

Analytic Tools 109

Analytic Tools Data Visualization Research Software User Testing 109

Userpilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. Our article provides guidance for SaaS teams on how to effectively localize their content. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. Let’s get right to it.

Research Software 92

Research Software Analytic Tools User Testing Onboarding KPIs 92

Userpilot

FEBRUARY 25, 2024

Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. User behavior is primarily focused on SaaS platforms and how users leverage them. 82% of SaaS users rate instant responses as important or very important.

Analytic Tools 103

Analytic Tools Data Visualization User Testing Reporting Tools 103

Userpilot

DECEMBER 20, 2022

SaaS business models depend on repeat purchases to grow revenue and meet profit goals. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. What are the stages of the SaaS marketing funnel? As the SaaS model is subscription-based, it’s heavily reliant on customer retention. Blog post views.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

The Product Cafe

JANUARY 18, 2024

We've been picking out the best stuff for you to learn more, improve your skills, and find the best events to meet new people and grow your network. They're all about bringing out the best in you. For all the details, we've got links to our full blogs – make sure to check them out!

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

Userpilot

APRIL 10, 2024

Here are 8 knowledge base creation best practices that can help you create deep connections with your customers: Include multiple types and formats of resources. A SaaS resource center should include a variety of content to cater to different needs and learning styles. Publish and promote your knowledge base. Create granular content.

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

The Product Coalition

JULY 6, 2023

The competitive landscape is more intense than ever for technology businesses, particularly SaaS (Software as a Service) companies. Users will be vocal about the products they do, don’t like using, and don’t settle for less than the very best. This blog post will cover what precisely product-led growth is and how you can implement it.

Research Software 115

Research Software Feedback Software User Testing Product Research 115

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

AUGUST 31, 2021

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. Let's dive into how to craft amazing release notes that not only engage your existing users but also attract new users to your SaaS. Why are release notes important for SaaS? What are release notes?

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

MARCH 7, 2022

To take us through the topic of growing a SaaS business and the bumpy road to success, we interviewed Micha? Sadowski is the founder and CEO of Brand24 , a social media monitoring solution that provides instant access to brand mentions across social, news, blogs, and more. Watch all Product Heroes episodes here. How it started.

Analytic Tools 134

Analytic Tools Data Visualization Reporting Tools Technical Review 134

Userpilot

MARCH 27, 2024

We go over 6 secondary navigation examples from other SaaS businesses: Userpilot’s combined secondary navigation blends seamlessly within the primary menu for contextual access. Secondary navigation use cases In SaaS, secondary navigation enhances the user interface by providing a clear path to different features or settings.

Feedback Software 104

Feedback Software Research Software Data Visualization Product Research 104

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience User Testing 97

Gainsight

FEBRUARY 8, 2024

In the ever-evolving landscape of SaaS, Customer Success (CS) teams are facing a paradigm shift. As the SaaS industry matures and competition intensifies, the role of CS has expanded beyond mere support functions to become a critical driver of revenue growth and profitability. Check out the full video below. Want the highlights?

Customer Experience 52

Customer Experience Customer Feedback Customer Satisfaction Education 52

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 93

Feedback Software Analytic Tools Product Research User Friction 93

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. The Hardest Question SaaS CEOs and Leaders Have to Face Now. Customer Experience.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

Userpilot

MAY 12, 2022

What are the best practices for new product announcements? Your new product announcement should include information on the target customer group, why it’s being introduced, how it’s going to benefit the users, and how to best take advantage of it. Find the best time for your new product announcement.

Feedback Software 98

Feedback Software Research Software Product launches User Testing 98

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

The Product Coalition

DECEMBER 22, 2022

The reasons why Saas startups are recently making a huge wave to become the next trillion-dollar industry. Over the past years, investment in SaaS startups has been increasing steadily. Saas startups that provide software as a service have a good delivery model. The SaaS market has increased from $31.5 What Is Saas? — Brief

Analytic Tools 123

Analytic Tools Data Visualization Reporting Tools Startups 123

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

OCTOBER 30, 2022

Proven strategies to grow retention in SaaS: Refine the onboarding experience. Hyper-personalization is just one of the many customer retention examples that truly makes a difference for SaaS companies. Proven strategies to drive retention in SaaS. The typical lifecycle for SaaS customers looks something like this: Reach ?

Feedback Software 95

Feedback Software Data Visualization Customer Communications Customer Experience 95

Userpilot

SEPTEMBER 21, 2022

Read on as we explore best practices for communicating product changes to drive adoption and growth. Create a blog post to detail the new change. Best practices to effectively communicate product changes: Provide advanced warning and prepare impacted users. This article’s got you covered. Share the news on social media.

Feedback Software 94

Feedback Software User Testing Product Research Customer Experience 94

The Product Coalition

MAY 8, 2023

Fundamentally, a net negative revenue churn is the way that SaaS companies grow. The best way to retain — and acquire — customers is to be customer-centric and build what they tell you they need. Tip: Customer success teams have to think about how best to present feedback to Product so that it will be useful to them.

Feedback Software 133

Feedback Software User Testing Customer Feedback Research Software 133

Userpilot

JULY 15, 2022

Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. What is the dark funnel in SaaS? Some of these data sources include: Industry blogs. SaaSholic Blog. SaaSholic Blog.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Data Visualization 97

Userpilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. For instance, use educational blog posts for awareness, case studies for consideration, and product demos for decision-making.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? Sounds simple, right? Not necessarily.

Feedback Software 117

Feedback Software User Testing Product Research Customer Experience 117

Userpilot

JANUARY 21, 2022

In this article, we cover a brief recap on what software release notes then showcase some of the best practices with great examples from SaaS products. A software release notes template is a simple document that SaaS companies use to document any changes to their product. Best Practices for Writing Software Release Notes?

Feedback Software 97

Feedback Software Analytic Tools User Testing Customer Feedback 97

TryMyUI

JUNE 16, 2022

User interface (UI) and UX design are critical components in any industry, especially for SaaS brands. The SaaS market is highly competitive. If you are too focused on creating and marketing the best product, you can easily lose sight of what really matters — your customers.

Research Software 59

Research Software Marketing Customer Experience User Testing 59

Userpilot

FEBRUARY 7, 2022

In this article, we’ll briefly cover different ways to leverage feature releases and look at some great examples of how other SaaS businesses announce new features. Blog posts and social media posts can help you attract and engage new audiences with your feature announcement and drive new trial signups. Sounds familiar?

Product Research 98

Product Research Webinar Customer Experience Software Review 98

Userpilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Best funnel analysis tools to try Userpilot – Best funnel analysis tool for tracking user behavior. Google Analytics – Best tool for tracking website conversion funnels. Activation funnel.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 102

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies. Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Business of Software Conference

DECEMBER 14, 2023

As Gail Goodman said in her 2012 BoS talk, ‘ The Long, Slow SaaS Ramp of Death ’, these are all just mirages along the pathway to software company profitability. Cohen starts his presentation by telling a story about how he started blogging in 2009. So, I decided, screw blogging. None of them made or broke the blog.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64