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6 Customer Fit Types and How to Use Them To Drive Customer Success

Userpilot

Without it, you’d find yourself implementing features for the wrong customers, distorting your value proposition, and leading your customer support (CS) team to burnout from dealing with bad-fit users. 75% of companies will break up with poor-fit customers, according to Gartner. Let’s go over the concepts.

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Working Remotely as a Product Manager: It’s about trust.

Product Management Unpacked

Stereotypes about what kind of work can or cannot be done remotely lead to unrealistic expectations and underperforming programs. The job of a product manager has many elements, but at its core is a responsibility to build relationships, especially with development, engineering, sales and sales leadership, as well as executive management.

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Jira vs Trello – an Overview on the Best Project Management Tool

Usersnap

And if you’re here to find the best project management tool available, I have some bad news for you. Requirements differ from company to company, from team to team, and even from person to person. Jira is the best-selling software development tool from Atlassian. Trello for development and design teams?

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Product Backlog Defense

The Product Coalition

TL; DR: Product Backlog Defense Make no mistake: Your Product Backlog is the last line of defense preventing your Scrum Team from becoming a feature factory; hence Product Backlog defense is vital: Figure out a process that creates value for your customers. Often, it is a sign of a lack of trust in the team’s capability.

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The Most Common UX Design Mistakes SaaS Companies Make

Userpilot

As UX is a crucial element, it’s important for you to know what results in a poor user experience. In comparison, a bad UX will add frustrations and make users abandon the product in no time. However, longer checklists can demotivate your users and lead to poor UX as no one likes a massive list of to-dos.

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Human-Centered Design vs Design Thinking Process: Is There a Difference?

Userpilot

Which design approach should UX designers use during product development? TL; DR. Human-centered design (HCD) puts people at the center of every development process. It incorporates user feedback , deep empathy for users, user sentiment, and user behavior into product development to design responsive products. Short answer, yes.

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Appcues vs. WalkMe: Which is Better for Your Product Adoption Strategy?

Userpilot

We’ve prepared an in-depth, honest comparison and review of two top tools for feature adoption that we’ve either experienced first-hand or that have been used by friends at other SaaS companies. This may not happen because your product is bad, but rather because the user can’t find or understand the feature that they need.