Userpilot

SEPTEMBER 23, 2022

If you’re in charge of your SaaS company’s growth management, you’re likely dealing with a churn reduction nightmare. Customer churn is a big problem in SaaS companies where monthly recurring revenue is a necessity and buyers have multiple options. What is customer churn?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? It helps you better understand your customers’ needs and pain points and continually improve your product. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience.

Data Visualization 89

Data Visualization Analytic Tools Product Research Feedback Software 89

Userpilot

OCTOBER 5, 2021

I see a lot of companies tracking customer satisfaction as a key result, wanting to achieve above 90% in satisfaction metrics. A SaaS focused on hiring and recruitment won’t necessarily have the same outcomes as a startup focused on customer success software. In other words, your structure might be: Reduce Churn by 10% in Q2.

Onboarding KPIs 145

Onboarding KPIs Analytic Tools KPI Customer Experience 145

Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How did their product marketing strategy put their audience first? Product marketing involves bringing a product to market and aligning its messaging with customer needs. Product marketing involves bringing a product to market and aligning its messaging with customer needs.

Feedback Software 97

Feedback Software Research Software Product Research User Testing 97

Userpilot

MARCH 29, 2023

How can you use NPS eCommerce to gain qualitative feedback as part of your online store strategy? Unlike customer satisfaction surveys , NPS indicates customer loyalty and brand sentiment in the long run. Acknowledge unhappy customers and address their concerns swiftly to turn them into happy ones.

Product Research 81

Product Research Customer Feedback Customer Experience Onboarding KPIs 81

Userpilot

AUGUST 14, 2023

Survey bias can lead to inaccurate answers, the need to redo costly research, and the deployment of ineffective strategies due to false insights. Ineffective strategies. Customers who are unhappy with product pricing are also more likely to feel strongly enough about the question to submit a response.

Product Research 80

Product Research Data Visualization User Testing Customer Feedback 80

Userpilot

JULY 7, 2022

Without customer stickiness: You’ll find it impossible to generate brand advocates. Customer retention will be harder to improve. You won’t be able to engage customers with your product. For all these reasons, we’ve built this guide on how to drive stickiness and use it to improve customer loyalty.

Research Software 98

Research Software Feedback Software Customer Experience User Testing 98

Gainsight

DECEMBER 19, 2022

Well, in more ways than one, Customer Success (CS) teams today are probably facing something similar with everything that seems to be going on in the elusive economic landscape. For CS teams, this means consolidation or reduction in tools and potentially hiring freezes as well. Stay Proactive, But Predictable.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience Software Review 52

Userpilot

JUNE 7, 2022

How can you make the best use of SaaS churn calculation? The churn rate is a critical metric for all subscription-based businesses. No matter how high your recurring revenue is, you will not recover your customer acquisition costs if your churn rate is too high. A good monthly churn rate for SaaS businesses is below 1%.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

JANUARY 14, 2022

Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions. Other engagement metrics like retention rate , churn rate , NPS score , feature usage , and activation rate are required to understand your users better. How to calculate user engagement rate?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JUNE 22, 2021

Companies that adopt customer success strategies aren’t just trying to score points in front of their customers. Okay, while their users obviously do benefit from these strategies, one of the key perks for businesses besides customer satisfaction is a reduced strain on customer support. Three key strategies.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

MARCH 31, 2023

Being able to calculate retention rate, analyze what it means, understand the impact on customer loyalty, and figure out ways to improve customer retention are all vital skills to master. TL;DR The customer retention rate refers to the overall percentage of customers who keep paying for your product or service over a given time period.

Feedback Software 97

Feedback Software Customer Experience Product Research Data Visualization 97

Userpilot

MAY 10, 2022

Are you struggling to retain customers for long? The churn prevention strategies discussed in this article will help with your product engagement strategy. Churn happens when a customer stops using a company’s products or services after a certain period of time. Churn explained.

Feedback Software 97

Feedback Software Analytic Tools Research Software User Testing 97

Userpilot

DECEMBER 3, 2021

Measuring the magic number can tell you when you need to focus on customer expansion rather than customer acquisition. Other metrics like LTV:CAC ratio, expansion MRR , and revenue churn can help fill in the blind spots that the magic number missed. These include the LTV:CAC ratio, churn, and gross margins. LTV:CAC ratio.

Onboarding KPIs 104

Onboarding KPIs Customer Experience Product Research Demo 104

Userpilot

FEBRUARY 25, 2022

User experience is key to keeping your customers engaged and happy. To make sure your users don’t churn, you need to track and optimize the right metrics to enhance user experience and satisfaction. Customer retention rate refers to the percentage of users you retain over a specific period of time.

Customer Experience 104

Customer Experience Feedback Software Onboarding KPIs Analytic Tools 104

Userpilot

AUGUST 25, 2021

It is also called customer churn cohort analysis or customer retention cohort analysis. This lets you reduce churn and boost user retention. So, let's dig deeper to learn how to use cohort analysis to combat churn and grow your product ! churns the most? churns the most? What is cohort analysis?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

OCTOBER 31, 2022

This could be anything from customer feedback , surveys, website recordings, or in-depth interviews. Qualitative data is often seen as more “rich” and “human” than quantitative data, which is why product teams use it to refine customer acquisition and retention strategies and uncover product growth opportunities.

Data Visualization 98

Data Visualization User Testing Feedback Software Research Software 98

Userpilot

JANUARY 4, 2022

Surely segmenting based on customer behavior will yield the best results for your marketing efforts. In this article we’re going to go over how using behavioral segmentation can increase customer lifetime value, grow your customer base, and boost brand loyalty through more contextual communication with your users!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 98

Userpilot

JULY 22, 2023

Customer acquisition cost vs lifetime value: which one should you prioritize? Let’s dive in to find out and also discuss how you can improve both your customer acquisition cost and lifetime value. TL;DR Customer acquisition cost (CAC) is the money a business spends on acquiring new customers.

Customer Experience 83

Customer Experience Customer Feedback User Testing Onboarding KPIs 83

Userpilot

FEBRUARY 9, 2023

If you’ve been in the product and SaaS space for a bit, there’s no way you haven’t heard the term product-led growth strategy. TL;DR Product-led growth is a business strategy that relies on the product as the main driver of growth. If the product is good enough and drives value for customers, they are happy to pay.

Onboarding KPIs 98

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 98

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it. Important steps to digitize your customer experience.

Customer Experience 97

Customer Experience User Testing Customer Feedback Embedded Analytics 97

Userpilot

JANUARY 27, 2022

Are you looking to reduce product churn for your SaaS business? If speaking realistically, product churn is inevitable for SaaS companies but decreasing churn by just 5% can cause your profit to rise as much as 25-125%. So let’s see how you, as a product manager, can reduce product churn and drive growth in your company.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

JULY 20, 2021

That’s brilliant, as when more of your users/customers continue engaging with your product, your customer retention rate will keep improving. User engagement involves the tracking and measuring of all interactions your customers and users have with your product. Many customers dislike product tours. What does this mean?

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

JUNE 15, 2021

When it comes to fighting churn, cohort analysis is one thing SaaS businesses must have. It’s one of the tools you can depend on to find and fix the causes of churn, which is one of the most common reasons that SaaS businesses fail. That’s why you can also call it “customer churn analysis”. churns the most?

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 52

Split

MAY 27, 2022

In this three-part blog series, we argue that controversies are the baselines of experimentations: 1. Aggregate the ideas in a single, shared objective: Say one team wants to increase profits, while another wants to improve customer satisfaction. Spending more to make customers happy will hurt margins.

User Testing 59

User Testing Customer Experience Airlines Product Research 59

Intercom, Inc.

OCTOBER 17, 2019

In our chat, we discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems. So the inputs could be a vision or a feature request or a customer complaint or whatever. Two is business strategy.

Feedback Software 119

Feedback Software Onboarding KPIs Product Research User Testing 119

Userpilot

JANUARY 3, 2023

Ready to double down on customer retention automation? 8 retention automation strategies. Three of the best customer retention software to use. Three of the best customer retention software to use. Customer retention is a company’s ability to keep its existing customers for as long as possible.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

MAY 29, 2023

Customer attrition is unavoidable because all businesses lose customers from time to time. But how can you keep the customer attrition rate at a healthy level? So it is crucial to retain long-term customers and increase renewal rates. Most SaaS businesses have an average monthly customer attrition rate of around 1%.

Analytic Tools 76

Analytic Tools Feedback Software Customer Feedback Data Visualization 76

Userpilot

JANUARY 28, 2022

As a SaaS owner or product marketer, you definitely know that success is highly dependent on good customer experience optimization. After all, customer success is directly tied to customer lifetime value and feature adoption which makes it even more important to keep the customer’s experience positive.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Business of Software Conference

JUNE 11, 2019

I never forget my friend introduced me to Taavet and Kristo and said these guys have a great product but they have no customers. The kind of orthodox answer especially when founders talk to VCs is they need to find more customers and the easiest way to do that is to go shop on Google or Facebook and spend spare money or marketing.

Startups 40

Startups Banking User Testing Customer Experience 40

Intercom, Inc.

JANUARY 23, 2020

Barely over five years old, the company has analyzed over 200 million subscriptions and over a billion customer transactions. With their newsletter, podcast, guides and cheat sheets, ChartMogul have taken an open-book approach to scaling their business, sharing everything they’ve learned with the customers who are growing alongside them.

Weak Development Team 183

Weak Development Team Analytic Tools Data Visualization Reporting Tools 183

Business of Software Conference

JUNE 19, 2020

We have an enterprise grade analytics product that is free that plugs into your billing system (Stripes or a BrainTree, whatever you’re using) and basically gives you free access to your MRR, your churn data segments, all that kind of fun stuff. And so, we didn’t see this here.

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52